Well Pharmacy Rotherham, Wickersley

Reviews

1. Maisie Waters ★★★★★

   Great people and service. Always happy to help

   almost 8 months ago
2. Trevor West ★☆☆☆☆

   I think reading the other reviews I can only concur about wait times. Got to a point when everytime I'd have to go in and chase scrips after more than a week only for the usual "warehouse" crap. Arrogant, entitled staff always act like they're doing you a favour and you should be grateful. The last time I was there I changed my nominated pharmacy while i was sat waiting, AGAIN So glad I'm now with a competent pharmacy who took 1 day and ready to pick up. Over 40yrs I've used this pharmacy purely because of location being next to doctors but now I have to go regular it's changed. I'd rather travel across the county than put up with this level of incompetence and arrogance.

   1 year ago
3. Stuart’s Sanity ★☆☆☆☆

   Was told my prescription was still at ‘the warehouse’ I had been waiting 8 days already and because I had ran out, I asked for just the one I ran out of. Then conveniently they were able to get my order sorted. There’s usually 8 or 9 member of staff on and none of them want to serve you. I understand the pharmacist is the busy person, but the rest of the staff…it is literally your job to serve people. A lot of people work in retail, like myself. You should treat customers how you wish to be treated back

   1 year ago

1. Michelle Hill ★★★★★

   Even though busy, that staff here are always happy to help. The female prescribing pharmacist is really helpful and has provided us with advice on a number of occasions which has prevented a trip to the Dr. Amazing service!

   almost 2 years ago
2. Jenny Hunter ★☆☆☆☆

   Requested prescription with an almost 2 weeks notice, thinking this would be plenty of time to be ready. Gave the lady my name who returned with a rather small package. On inspection found that one of my medications was missing and should have been picked up and added when they came in. I was asked to wait while they finished the order. Ten minutes later someone told me that they didn’t have any in stock and would be in that afternoon. I don’t have a car at the moment and is quite a walk to the pharmacy so I said I wouldn’t be back that afternoon. Two days later I walked up again, handed over my slip of the outstanding tablets to be told they’d get them ready for me. I would have thought out of common decency, as the missed tablets was their mistake in the first place, they would have at the least had them ready for me. What would have happened if they’d issued the stock to other customers? And then to be patronised by the pharmacist with “have a nice day” when she handed them over to me was the final straw. I have taken my custom elsewhere, which I’m sure they couldn’t care less about.

   almost 2 years ago
3. David Lambert ★★★☆☆

   I usually find it's a good pharmacy but does suffer,as a lot of them do, with long waits for prescriptions and trying to talk to them on telephone. Also lots of longs queues on some days particularly near weekends.

   almost 3 years ago

1. Mr Traveller ★☆☆☆☆

   Went here for my Covid vaccination today, Friday 6th May. Queue outside 25 people deep waiting for prescriptions. No way would I have been able to wait in that just to get inside, thought that is why we make an appointment time. So I went inside and asked people stood around waiting, ignored by everyone like I had been a naughty school boy queue jumping. Not a single member of staff anywhere to be seen, just the dispenser making up his prescriptions. Surely if they are offering the jab they should have a plan in place, maybe some signage for guidance and a person greeting you with a clip board to book you in, just like it says they should on NHS website, ie why we have a booking reference. No organisation in this place which worries me to death considering what they are tasked to do. You can not offer a vaccination service and then expect everyone to mingle with customers coming to use the pharmacy, madness and again very lazy. Glad I walked away 'jab-less'

   almost 4 years ago
2. Paula ★★★★★

   Even though the pharmacy has usually been extremely busy when I call, the staff has always been friendly and polite. They have been extremely helpful on more than one occasion when I have needed my prescription early. and have supplied me with my medication super quick!

   almost 4 years ago
3. TREVOR JONES ★☆☆☆☆

   i carnt order my meds by phone all you get is a recording saying number unavailible please try later but you have to order before 12.00 ? so how go to the web site no that doesent work ether at 67 i get a flu jab and corvid top up but id have to travel miles for this ? so really i just sit here this is the country i seaved in the forces for what was the point .

   almost 4 years ago

1. Marigold Devin ★★☆☆☆

   Because of being near to doctor's surgery, have been having meds delivered - a free service they said they could provide - but it is grossly inefficient. Lovely drivers, can't fault them, but for some reason the pharmacy are unable to stick to a schedule, and you just never know when they are going to turn up with the meds. It has taken a week this time, and unfortunately hospital appointment meant an out card was left, and we were told they cannot redeliver. One of the store assistants is always terse and rude, and she proper told me off today, and put me in a bad mood. I feel sorry for other members of staff who have to work with her. She does not at all consider the needs of the customers who are sick/disabled. Also stock rotation leaves a lot to be desired.

   almost 5 years ago

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