Lidl Exchange always offers great value, and Mahmud makes the experience even better. He is friendly, attentive, and always ready to help. His professionalism and positive attitude reflect Lidl’s commitment to quality service. Mahmud consistently ensures a smooth, pleasant shopping visit, making Lidl a place I enjoy returning to often.
Really shocking and terrible service from a staff member called Iram who thinks it's okay to harass and bully customers.
I broke my hand last day but need my weekly groceries even in the busy Saturday morning there is a customer assistant Mahmud helped me to get my stuff and help me to do my purchase easier. Highly recommend and appreciated this service. Thanks Mahmud & Lidl
I had the worst experience with a self-checkout attendant today. I was just browsing through the store with my parents who just came from India. We didn't buy anything and we were trying to go outside. There was this rule that we have to scan the receipt before going out. The have such poor management system that most of the receipts were fallen on the ground. The guy was taking a lot of time to come and help us get out, and I just scanned a receipt that was fallen on the ground. It denied me exit. But he just started scolding me in front of my parents and told me how I should not be doing that. The worst part was that, when I came again, they were scared to go inside without buying anything. It was such a humiliating experience. This is a testament to how Lidl treats its customers. Rather than looking at their own faults, they unload the blame on the customers. Never coming to this store again!!
Upon entering the establishment, a distinct and potentially unfavorable atmosphere becomes immediately apparent. This observation is based on a personal experience.
Dear Lidl You need more staff on the floor, more checkouts with assistants. This queues are disaster. I spent 20 min on shopping and 20 being in the queue. I ended up being late to pick up kids from school. We need more people at least during peak hours.
I want to say a huge thank you to all the staff at Lidl Ilford for the hard work they put in in working and extreme situations from morning to evening and peak hours! They are the best team, always smiling and ready to help! There are and will be satisfied and dissatisfied customers, that's how it is in business! Let's give them some respect and understanding! They are people, not robots! Every time I hear a complaint that it is messy and not all the goods are in their places, but why? (not only in this branch), and I wonder if we are not the customers who are in a hurry to go to work, school or home! There are enough bins throughout the store, but does anyone use them? (no one's mail, mostly the staff) Please have a little more respect for the people and the food we come to buy! thanks !
Today I wanted to return the goods. The gentleman on the self-service checkout referred me to the checkout with service The lady sitting at the cash register said that I had to stand in line and wait for my turn I asked for the manager but she did not do it I am very disappointed with the employees who treated me like this (wait for my turn, I'm here) I am a regular customer but such treatment is very bad The shift manager was also reluctant to make a turn where it took 2 minutes Everyone is advised to do shopping in this store, I will personally shop in another store of your company, rating is 0
One of the busiest supermarkets in Ilford. Always have a long queue.
When you say hi or bye. Staff is not replying you back. Which is very rude. When you go and pay. The staff always speaking with each other and they are not saying hi or bye to the customers. As a customer everytime i say hi or bye. They are not replying me back.I never seen such a rubish services in London.
Lidl is located at 155-161 High Rd, Ilford IG1 1DE, UK
You can contact Lidl at +44 800 977 7766
You can find directions to Lidl by following this map link
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