Clean and bright store. Assistant never spoke when serving. No greeting at till. No help at all. Just felt could mot wait to see me leave
Disappointed with Superdrug Staff Service and Handling of My Concern I recently had a very disappointing experience at a Superdrug store that has left me feeling extremely upset and disrespected as a customer. I purchased three lip pencils—two were sealed, and one was already open. As there were no more sealed options in that particular shade, I bought the open one as well. Immediately after purchase, I asked the staff if I could return it, explaining it was already open on the shelf. The staff member told me no, as it’s against store policy to return opened items. Although I didn’t agree, I respected the policy. Later, at home, I realised that the two sealed pencils did not match the tester shades I had checked in-store. I returned to the store to clarify, and saw that the testers and the products had different numbers. When I asked the staff, I was told those numbers were batch codes, not shade codes, and that the shades were the same. That was fine, but when she began mixing my sealed pencils with the open testers, I asked her not to—my intention was to keep my sealed items separate. Then things became very frustrating. After confirming the shades matched, the staff tried to hand me open lip pencils instead of returning my sealed ones. When I said these weren’t mine, she insisted I had opened them myself. I firmly explained they were sealed when I brought them back. She said she would check the CCTV. After 10 minutes, she came back and said there was “no evidence,” but still claimed the opened pencils were mine. To make matters worse, another staff member who had served me previously joined in and backed the claim, saying I had tried to return an open item before. I felt completely dismissed and unfairly accused—there was no willingness to understand or fairly investigate my side of the situation. I understand store policies and don’t expect exceptions, but I do expect basic respect, honesty, and fairness—values most British customers appreciate and which reputable retailers normally uphold. Unfortunately, I did not experience those values here. I was treated with suspicion, not listened to, and made to feel like I was in the wrong for raising a genuine concern. Very disappointing service overall. Not recommended for anyone who values respectful and fair customer treatment.
Bramhall is a village but this shop is enormous ! There were 7 or 8 types of grenade energy bars compared to 3 or 4 at the last two boots stores I have visited. Supedrug has good prices and an interesting offering.
I have shopped and had my eyebrows shaped at Superdrug for years without issue. Today I enquired about eyebrow shaping from the beautician. While the beautician was responding the security guard ran over asking was everything okay in a very intimidating manner. She said I shouldn’t talk to the beautician while she has a customer with her. I was taken aback and said all the beautician had to do was say please wait and I’ll talk to you when I’ve finished. The female security guard continued to speak to me aggressively. I left Superdrug and went to Benefit in John Lewis. Benefit staff were friendly and professional and said they get all their business from customers talking to them while working. That’s why they are out on the shop floor. I received great service from Benefit and will never return to Superdrug.
Shop is clean and well stocked. But most importantly, staff there are kind and attentive. I had a dreaded coughing fit because my hayfever was playing up. Embarrassed I excused myself from the shop. Sharon took my items from me and saved them, after offering for me to have some of her water. Shortly after her colleague, who's name o don't have, came out and gave and gave me a bottle of water from the shop. Thank you to you both for your kindness today- it is very much appreciated
One of those shops that has everything you need, and things you didn't know you needed!!
Great shopping experience here. Always good deals on lots of items. Shop is always clean and tidy with friendly staff.
What an absolutely awful pair of employees Superdrug Bramhall use on a Sunday. The staff member serving was rude beyond belief and created a scene in front of other shoppers. Her Manager Melissa was equally rude and didn’t appear to have any sort of control of her foul mouthed staff.
Sharon and Melissa are both very helpful. Sharon always says hello and her version of customer service is so good and real 'old school excellence'. I commented on how nice she was and another customer turned to me and he said "you don't get service like that anymore, do you?" Sharon said "I always try to be super nice because you never know what people are going through and how they might want to see a smile" I felt like crying. Crying with emotion because my life is hard and a smile means the world to me. Thank you Sharon. Shame you can't go to head office and train other Superdrug teams how to deliver exceptional service. I won't be going to another store. I don't live near but I will detour here.
I walked into Superdrug after work hoping to get a few things and I bought a spray that said on the price £3.98 they were some of the same different smelling ones at £5.99 but I got the other one because I thought it was cheaper. However when I got to the checkout they charged me £5.99 so I questioned myself and went back to check and it definitely said £3.98 so I told them at the checkout so no one else would get confused and the staff confirmed it so they got the manager who came storming over screaming “there’s no new price it’s £5.99” she went and checked and then told me that the £3.98 started from tomorrow very abruptly and rudely. She did offer me a refund but it wasn’t about the price it was so no one else got confused it’s just the principle. If the manager was polite and apologetic about it then I wouldn’t be so annoyed but the way i was spoken to by this manager was disgusting the customer service from her was awful and I’ll make sure to tell everyone that. Disappointing considering I work near there and go in there nearly every day. This manger needs a serious talking too.
Superdrug is located at 29 Woodford Rd, Bramhall, Cheshire, Stockport SK7 1JN, UK
You can contact Superdrug at +44 161 439 3898
You can find directions to Superdrug by following this map link