kakas hookahs

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Reviews

1. Hunter Armstrong ★☆☆☆☆

   Avoid this company. If your order goes smoothly, you might be fine. But if there is a problem, you will be met with a brick wall.

   almost 3 months ago
2. Waliur Rahman ★★★★★

   Ordered some Savacco flavour from here, although one of the flavours was out of stock they informed me right away with my options. Decided to wait until they restocked and my order was shipped right away. Excellent customer service as I never had to ring twice. Will be ordering from here again.

   almost 5 months ago
3. Jan P ★★★★★

   Greetings from Czech Republic ! I am very happy for my order from your website. Everything was perfect and fast. From ordering one week to my door. I can really recommend your shop and be sure I will order again. With best regards. Jan

   1 year ago

1. Petrus Aho ★☆☆☆☆

   I had an absolutely disappointing experience with K And K Express Goods. After placing an order that took an astonishing five weeks to arrive, the product was delivered in a condition that was far from satisfactory. Despite their claims of being willing to address the issue, I was met with nothing but unresponsiveness and disregard for my concerns. Initially, I was promised a replacement for the model I had ordered, along with compensation for the significant delay. However, the promises made were never upheld. Even worse, my attempts to communicate with their customer service department via both phone and email were met with a wall of silence. This unprofessional behavior left me without any option for resolving the matter. To make matters worse, when I opted to return the subpar product, I was told to bear the return shipping costs of 47 euros. These costs were a direct result of K And K Express Goods' mishandling of the order and their inability to provide adequate customer support. It's truly disappointing to see a company display such a lack of integrity and customer care. I caution anyone considering making a purchase from K And K Express Goods to seriously reconsider. The way they handled my situation speaks volumes about their commitment to their customers, which, from my experience, is close to non-existent. I strongly advise against dealing with K And K Express Goods. There are plenty of reputable companies out there that value their customers and provide the service they promise. My experience with this company has left me with nothing but frustration and regret. ____________________________ Added as reply: I appreciate your response, but it's important to clarify certain points for the sake of accuracy. While I understand external factors can sometimes cause delays, it's disappointing that your customer service did not proactively address these issues. Waiting weeks for an order, especially after selecting a priority shipping option, is far from satisfactory. I reached out plenty of times for support because the package's delivery status was unclear for an extended period. Under these circumstances, a company that values its customers would offer a solution, not leave them in the dark. Your promise to send a replacement package was made and unfortunately, was not upheld. Your assertion that I wanted a different color after the order was shipped is misleading. The color I originally ordered was not available, so I accepted a replacement, which I later learned was even damaged. Regarding your customer Service, Communication was also a significant problem. My attempts to contact your company were met with silence for an extended period. It was only after escalating the matter through PayPal that I finally received a response. I must emphasize that my goal from the beginning was to find an amicable solution to the issues I encountered. I had no desire for the situation to escalate to this extent. However, the prolonged lack of communication left me with no choice but to escalate my concerns through platforms like PayPal, where my voice was finally heard. My intention was never to create a negative experience, but rather to have a responsive and responsible resolution. I believe that open communication is key in such situations, and I regret that it had to come to this level of dissatisfaction for my concerns to be acknowledged. Lastly, while you mention a "full refund," it's important to clarify that this did not include the return shipping costs I had to bear, which were a result of the problems with the order and your company's lack of support. While I understand that this might be a lost battle, it's important for me to share my experience with others. I believe that transparency is crucial, and I hope my review gives potential customers a more comprehensive view of the challenges I faced. It's a shame that a company with seemingly positive reviews could provide such a disappointing experience. My intention in sharing this review is to provide insight for others who might face similar challenges.

   almost 2 years ago
2. Waleed N ★★★★★

   Great Service! Order all my shisha stuff from here! Have done two orders, all came on time and packaged properly and with love! 10/10 would recommend.

   almost 3 years ago
3. Suhail Haque ★★★★★

   Was recommended by a family member so thought I'd give them a try. Ordered on Monday and had my items delivered on Wednesday. The quality of everything I ordered was top notch. Been looking for a nice Russian style pipe that's affordable for ages but 5 mins on their website I found one straight away. Highly recommended and won't go anywhere else for my shisha needs. Keep up the amazing work guys

   almost 3 years ago

1. Emin Geldiyev ★★★★★

   Ordered on black Friday, were really good prices. Customer service is brilliant, this guy kept answering on my questions even after midnight. Ordered after midnight, and parcel was dispatched in same day, and arrived in 2 days. Everything was well packaged, so nothing was broken. Quality of products is on a high level, so if you want order Shisha, this is the right place for it. Enjoyable experience.

   almost 3 years ago
2. Mo P ★★★★★

   One of probably the earliest customers when Kakas first open. Have purchased multiple products over the last few years. Kakas are at the forefront in the UK market, sourcing from the top hookah brands around the globe and giving their own stamp of approval so customers are getting safe and exceptional products. Can't praise the team highly enough for their polite and genuine customer service. Always willing to interact and guide you for whatever it is your looking for! Keep up the amazing work!

   almost 3 years ago
3. Fohel Ali ★★★★★

   I have been using this vendor for years now and this has been my main go to places for all my hookah needs. Great and friendly service and I can't fault them at all. Any issues I had were rare and were always dealt with swiftly and quickly.

   almost 3 years ago

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