Same experience as alot of people ordered a personalised helmet for.my son for xmas on the 29th of October still.not received it has a couple.of empty promises via email but most of my emails have been ignored, clearly a set of scam artists, save yourselves some money and avoid ordering from these conmen
I placed an order from the USA for a pair of shoes and a kit bag, and it has been 20 days with no updates at all—the package hasn’t even shipped. They also don’t respond to any emails, which is incredibly frustrating. I should have checked the reviews before ordering, because it turns out everyone has the same complaint. It’s really bad to see that people are making money this way from customers who are genuinely passionate about the sport. Overall, a very disappointing experience, and I wouldn’t recommend ordering from them.
Avoid this company at all costs! I ordered a pair of spikes in May, that were advertised to arrive within 3–5 days. They took 10 days to arrive, which meant I had to buy another pair elsewhere before my game. I returned the spikes immediately (they were never even taken out of the box), but I’ve still not received a refund. Despite sending multiple emails and messages, I’ve had no response at all. Terrible service and zero accountability—save yourself the hassle and shop somewhere else.
Extremely Disappointed – Poor Quality Bat and No Customer Support I purchased a cricket bat from All Round Cricket website (total cost of the bat £160) and I have been thoroughly disappointed with both the product and the service. Firstly, the bat took over 4 weeks to arrive, despite the website clearly stating same-day or next-day shipping. I tried contacting the company multiple times through their messaging service and email, but received absolutely no response. The lack of customer support is shocking. As for the bat itself – the quality is simply unacceptable. The wood is extremely poor, and the bat is far too light to generate any meaningful power. Even well-timed shots barely travel a few yards, and the sound on impact is dull and “dumpy,” which clearly suggests it is underprepared or made from substandard material. To make matters worse, I paid an extra £40 for a knocking-in service, which clearly wasn’t done properly – if at all. This product is absolutely not fit for purpose and falls far short of what was advertised. I expected a much higher standard from a cricket specialist store. I have requested a full refund and am still waiting for a response. Avoid this company unless you’re willing to take a gamble on poor quality gear and nonexistent customer service.
Would be 0 stars Been a week since placing an order. No status update. No way to contact. Bank are now in process of requesting back funds. Was meant to be a gift for my son’s birthday tomorrow and clearly no chance of it arriving. Now stuck with finding a real company that may deliever or allow me to at least speak with them on the phone to see what they can do. Avoid this company at all costs. Wasted my money and I hope they get what they deserve
Good knowledgeable salesmen. Not got loads of stock though especially for kids. Still great for getting last minute kit and bats though
They are cheat. They sent me 2020 model shoes informing me that its 2021 model. The shoes were damaged due to ageing issue.I returned the item.The item cost was 95.99, they refunded only 90 plus they didnt refund me the postage even the fault was their. Dont trust them.
Shop is missing out many good brands of bats and Kit. Keeper seems to promote just 1 brand of bats mainly. Warning - A Racist person at reception . Be prepared if you are brown / black.
As a person of colour , felt ignored and unwanted at the shop . Just 3 customers at the shop , A white family and a white man, and me. Waited for my turn at the counter to pay and the person at the counter seems not bothered to even speak to me. Strangely , 2 white customers seemed to get all the attention unasked . This is the worst part, having stood there 2nd in queue, In line of sight , when my turn came, the person at the counter was looking at the person behind me as if they were next inspite if me being stood 2nd in queue ages. Frankly I have never had such a bad experience in 14 years of living in this country full.of lovely people. I wonder if any other people have felt this way in this shop. This man let the country down. Wish there were fewer such people in the world
They have stolen my bat. I paid £50 for prep and delivery service. They told me courier lost my bat. The courier has now confirmed the item was not collected by them. Someone who works for DHL have suggested the item was deliberately scanned in a way to steal the item and the action was carried out by a member of staff in the warehouse. ANDY in the warehouse has been extremely dismissive and rude over the phone. He's told me the "manager" has other issues and can't speak to me. It's been 2 months and I have missed numerous cricket training sessions as I do not have my bat back. do not Ever use these guys. I am in the process of filing a lawsuite against them and I will not ugged off by these thieves. David in the shop took my bat and they have refused to replace my bat and are taking no responsibility for their poor service
All Rounder Cricket & Hockey is located at 2-5, Penistone Trading Estate, 391 Penistone Rd, Sheffield S6 2FL, UK
You can contact All Rounder Cricket & Hockey at +44 114 234 3085
You can find directions to All Rounder Cricket & Hockey by following this map link