Why are you testing for something that don't exist. charging extortionate prices for a test that don't even work . Covid is no longer a threat , wasn't in the first place .
Paid for the 2 day pcr postal delivery test having returned from holiday. The package arrived late. I did the test and my husband took my swab with him to the Bootle office when he attended in person for his own test. I still don't have my results despite me chasing them with repeated emails and phone calls. Terrible customer service. Rip off! I recommend you use another comp
Honest Opinion This was the first time I travelled abroard since the pandemic started, as stressful as it is trying to work out what you need to get back in to the UK this company hasn't been easy. The test kit for the 2 day mandatory and the pre flight antigen test turned up a day later than expected so needed to pay for another test abroad. When I got home on the Sunday my swab test was sent to them on the Monday using the Royal mail priority service. I waited until the Thursday to call them to chase up the result. I couldn't be disclosed the result over the phone and I'm still waiting for the email. To be honest if I'm to travel again soon I wouldn't use this company. The extra star is for the 2 Times I needed to call, someone answered the phone contrary to the other reviews I have read.
To give an honest review. It’s actually a bit of a shame they are so poor at what they do as I think if they ironed a few (serious) issues out they could actually be a decent private test provider. They will initially say they changed courier from DPD to Royal Mail as they were having issues with DPD. This is incorrect. The issues themselves were with biograd as I had colleagues who received Royal Mail tracking numbers yet never ever received anything and had to request a refund. I myself received my package (4 days after it should have arrived. Royal Mail tracking kept saying item not received yet. So this was a biograd issue.) When my item did arrive, it had parts missing (the antigen test was completely missing). This then took another 3 days to arrive which to be fair to biograd they did resolve without issue. The results process was quick and efficient enough. I would not recommend and would never use this company again and have actively discouraged friends from using them. You simply can’t trust your items to turn up and as a lot of these items are time critical it is not worth the risk in any way.
I had paid £150 for three tests, and was supposed to do test to release. I submitted my test to release 4 days ago and still haven’t heard back from them even after I tried contacting them multiple times via email and phone call. Don’t understand what was the point of paying so much if they are not going to either reply or share my results with me. It takes two days for the results reach them and two days to process it, which I think is totally unrealistic. If you try contacting them they reply to you 3/10 times no matter how big the issue is. The service that I got was very slow and I do not recommend anyone to buy from this place.
Absolute ripoff company. Issue after issue after issue. Do not use. It is now over a week since I ordered my test and still no results. If you call, be prepared to wait for 45min on hold. Don't bother emailing as they just not respond at all. And for some reason it cost £7 postage to send a small envelope, which in return takes almost a week to arrive. DO NOT TRUST THEM!!!!
DO NOT USE BioGrad! We ordered two day 2 kits for me and my partner. We received the parcel that stated there are two kits there, but to our surprise there was only one. I contacted them immediately and they assured me that it is indeed their fault and that my kit will be sent to me the morning after (I have an email exchange proving this). After not receiving anything in the afternoon of the day after I called again and they said they apologise and it'll be with me two days later. Which is shocking to begin with- how do you promise me it'll arrive if you cannot assure that?! Of course it didn't arrive even then. Today, 4 days after they promised I'll get my replacement kit, it finally arrived. Hopefully it wouldn't take them 5 more days (or more) to send me back my results. Save your time and money and use a different company.
BioGrad Diagnostics is located at 61 Stephenson Way, Liverpool L13 1HN, UK
You can contact BioGrad Diagnostics at +44 345 565 1725
You can find directions to BioGrad Diagnostics by following this map link