Whiston Hospital Emergency Department Medical Services in Prescot, Rainhill

Reviews

1. Andy Daley ★★★★☆

   Doctors, nurses, clinicians, support staff, all absolute diamonds. Warm, caring and polite, totally thorough and leave you feeling reassured. What is not acceptable is the wait times. I have just come home after 17 hours waiting in A&E. Not the fault of the staff, but the system is clearly broken. People lying on the floor, standing room only, it is not what you expect in 2025 in the UK.

   almost 8 months ago
2. Gabriele Fornelli ★★☆☆☆

   Reach the A&E on Thursday at 3pm left at 8pm asking me to come back the following day as they are unable to do an mri on the same day, the doctor who visited myself was excellent. On the night I lost sensation of my legs causing severe pain. On the Friday morning at 9am I received the phone call to get back at 2pm for the mri. At 3 o'clock I was in the waiting room for the result which they told me will take 15/30 mins. 7 hours later and several attempts to find out an explanation of why was taking so long and I couldn't leave (having back pain, there's nothing they can do besides an i injection or prescribe pain killer ), I received the prescription and the doctor instead of give me at least the one to have a decent night of sleep she finished her shift, the colleague didn't care much either. As they didn't have to give me. I'm back for the 3rd time at the hospital, and now waiting another 30 minutes or more just to receive some medication which I already paid. Shame.

   almost 9 months ago
3. Anthony Holland ★★★★★

   Reception staff and medical personnel alike, all were polite, friendly and helpful. They did their job very well and solved my medical problem. And I didn’t have to wait too long. Thank you to all. Excellent quality of service.

   almost 9 months ago

1. Dimitar Babamov ★☆☆☆☆

   A very long wait of around 9 hours, how is it possible in third world countries it is better and faster?! If it is an emergency department, I am a "tram". Where does the taxpayers' money go? Why not hire more staff as they do not cope? It was terrible! Just don't tell me that the health system in England is at a high level, this is complete nonsense, even the countries of Africa are more organized

   1 year ago
2. Dirty Wizard ★☆☆☆☆

   This hospital is an absolute nightmare, resembling a hellish place on earth. If you find yourself in the accident and emergency department, prepare to stay overnight, regardless of your arrival time or condition, as staff lack the necessary care and resources. The waiting times are dreadful, and the majority of the encountered staff are either inexperienced or lack basic people skills and compassion. The environment is dirty and constantly chaotic, with individuals shouting, vomiting, fighting and arguing, including the staff. If feasible, I highly recommend seeking alternative hospital options to avoid the distress and horror of Whiston Hospital, which is a complete disgrace. During a 16 hour period, my sister's observations were only monitored once and were not checked again until we finally saw a doctor. The doctor was shocked to learn that no one had checked her condition for over 12 hours, despite her obvious illness and suffering. It is heart wrenching to witness the number of people who come in for emergency treatment but are forced to leave due to the inadequate conditions, lack of expertise, and limited resources available.

   almost 3 years ago
3. Michael Gaskell ★★★★★

   Attended sat 11th March the registra/locum ho seen me whas outstanding explained everything in much detail reassured me made me feel relaxed went above and beyond all staff in department where very outstanding from receptionist top marks michael gaskell

   almost 3 years ago

1. Mike Gaskell ★★★★★

   Attended A&E the Dr ho seen me whas outstanding went above and beyond explained everything to me also reassurance given to me Michael gaskell march 11th 2023 all staff where very caring

   almost 3 years ago
2. Lou E ★☆☆☆☆

   Absolutely terrible. My 87 year old Nan had to wait 16 hours in A&E, through the night with no sleep as she was sent in for an urgent procedure. 111 didn't transfer the result over to A&E so had to start all over again. Everyone with Flu and Covid were mixed in with other people, hardly anyone had masks on despite them being available to people and an announcement asking for them to be worn. Staff were rude but also very stretched and understandable with whats going on. Hospital beds lining the corridors full of very sick people, and ambulances queued up with patients having nowhere to go that were being admitted. Very very sad to see. If you can go to your GP or walk in centre, I'd try there if it's nothing life threatening.

   almost 3 years ago
3. Jeremy Norton ★★★★★

   The shortest children's A&E visit i have ever had. Yes it was a quiet Thursday lunchtime but I was impressed with everything I encountered at Whiston Hospital and the service provided was swift, caring and competent.

   almost 3 years ago

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