Express Air Cargo Birmingham

Reviews

1. Hoorain Bridal ★☆☆☆☆

   V v bad customer service

   almost 7 months ago
2. Humza ★☆☆☆☆

   Absolutely disgraceful customer service, the "assistant" on the phone was incredibly disrespectful, demeaning and uncooperative with assisting in the situation. He was rude, unprofessional and insisted that he was not to blame. "I'm busy and don't have time to help you." You should be ashamed of opening an establishment if you can even call it that, especially if you have no mannerism or respect for others, you cannot succeed in the customer service industry.

   almost 10 months ago
3. Sohail Sabar ★☆☆☆☆

   I have used this company may times in the past, mostly without problems. But on the few occasions when I had problems they were resolved quickly. However on this most recent occasion I sent a parcel weighing 71kg by air cargo, costing me £532. Upon its arrival in Pakistan a considerable number of items were missing from the parcel. When I contacted the company to complain, they immediately denied any wrongdoing and indirectly accused me of lying (what do I have to benefit from lying?). I know from previous experience that their agents in Pakistan are corrupt and not trustworthy as on a previous occasion when I sent a parcel to Pakistan items went missing. When I complained they initially blamed it on Pakistani customs but later admitted that an agent was responsible whom they immediately dismissed. This situation is unacceptable. When you entrusted a company with your belongings and pay a significant amount of money from your hard earnings you expect them to be handled with care and delivered in full. When I demanded that they give their immediate attention to this matter. I expected a thorough investigation into this incident and a prompt resolution, however the company has instead blamed me and is refusing to engage in further conversation with me. They have been ignoring my messages on WhatsApp. If you or anyone you know is planning on using this company to send a parcel abroad, especially to Pakistan, DO NOT. Avoid them at all costs. Your items will get stolen and you will have no recourse to solve the dispute. Do not get scammed out of your hard earned money.

   1 year ago

1. Gulzar Khan ★★★★★

   Very accommodating and helpful. Opened the office for me on Sunday to help with my shipment. Highly recommend

   almost 2 years ago
2. Farhana Popal ★★★★★

   Very

   almost 3 years ago
3. Yasmin Akhtar ★☆☆☆☆

   Air cargo booked suppose to receive in 2 weeks time its 5th week.he says he lost stuff.. WARNING DON'T USE THIS COMPANY EVER HE IS BIG FRAUD.

   almost 4 years ago

1. Aliz Ahmad ★☆☆☆☆

   Booked the cargo on 1at September and today on 2nd November 21 they have no idea where is the parcel.... Poor customer services..... Not recommended.

   almost 4 years ago
2. Irsah Ali ★★★★★

   Great thing and price

   almost 5 years ago
3. Shah Alam ★★★★☆

   Was pretty straight forward. Lets see how long it takes to get there

   more 6 years ago

FAQs