The black lady at the reception was extremely friendly and helpful. She helped me collect my parcel and even apologised for the system error which was not her fault. Parcelforce will not be notified after Customs charge is paid‼️That is why my parcel stuck at Parcelforce Birmingham Depot
Unbelievably bad service. Tried to send a large parcel ti Italy 4 weeks ago (£300!). No answer from customer services and today i’ve found out hasn’t gone more than 30 miles. I hope you read this reviews before you use them. Avoid at all costs.
i would give zero stars if i could. the driver one first two attempts ignored instructions to leave with my neighbours who were in. driver said he made 3rd attempt this was a lie i checked my camera footage he never even came to the address that day. contacted the customer services and spoke to chris on 16.10.25 and said he would get parcel redelivered to post office and would be there Saturday and log it with depot manager. went to the post office Saturday evening not delivered there has promised. another call today another hr to speak to someone I'm a hr 45 mins so far into call to be told that it was logged and parcels bigger than a shoebox cant be taken to a post office and that i need to collect from there depot in Birmingham because they are incapable of delivering. your a delivery company what an absolute joke!!!!!!!!!!!!!!
Dreadful,frustrating,poor, disgraceful,and unhelpful service. I was given a delivery time slot on 48 hours tracking. I waited in all day, it didn't arrive. I looked on tracker it said my parcel has now been sent to Northern Ireland. (I live in the midlands) I called customer service number, giving my tracking number 6 times clearly and loudly. Each time I was misheard. I went to connect again to speak to a person.....60 minute wait time !!! Ridiculous and extremely aggravating...I have given up. I feel for the company who have paid to send me an item using this dreadful service. I wish they had used EVri far superior.
I know that this company is very good, but I went to receive a package from the center, and he told me that it was with them. This is how the site’s location comes out, but the employee was very, very bad. He dealt with me as if he was working for free and spoke very condescendingly. I advise companies to change this type of employees because they are very bad, because the employee’s job is to deal with the customer, not to treat them with arrogance.
The worst company where I had a chance to discharge. After unloading, they claimed that the pallets that were with the whole goods did not belong to them, so they left them with all the rubbish from these pallets (foil). I do not recommend this company. The world company ever. The manager who was on 7/19/21 at 2:30 pm was very rude, aggressive and non-communicative.
Very poor courier service
Birmingham Depot is located at Unit 1 Pavilion Dr, Birmingham B6 7BB, UK
You can contact Birmingham Depot at +44 345 774 0740
You can find directions to Birmingham Depot by following this map link