Yodel Sandwell Oldbury

Reviews

1. Michelle Simms ★★★★☆

   These guys held my parcel at the office whilst I was away on holiday,before I got there I was fretting that my parcel had been sent back to the online shop I brought it from but was pleasantly surprised when I got there! The young lady at the desk was helpful, located my parcel very quickly & gave service with a smile which goes a long way! The staff sat behind her seemed to be in good spirits & all in all it turned out to be a stress free pleasant visit to Yodel

   almost 8 months ago
2. Anna Cornish ★☆☆☆☆

   Packaged marked by Yodel as delivered to customer when it's been dropped off at this site so therefore now I can't get a refund from the retailer as it says it's been delivered. Online chat absolutely no help and left me on read after I asked about how to raise a complaint.

   almost 8 months ago
3. Maddison Smith ★★★★★

   Ordered a Shein parcel that “failed to deliver”. We were told that the parcel was stuck at out local carier and to collect it from there. Just phoned Yodel and a very polite man answered who told us the parcel is due for delivery the day after tomorrow. Very comforting to know this was a problem on Sheins part and not Yodels. Thank you

   almost 9 months ago

1. leesha dunc-wrightan ★★★☆☆

   I understand it being secure but i don't understand it also. Hit my head on the extension on the door as I left be careful if your quite tall as it's not noticeable. Service and staff were great though

   almost 10 months ago
2. bb bb ★★★★★

   Easy to find, came to collect a parcel from the depot, was dealt with a lovely lady wearing glasses who's name i wish I had taken, she was lovely and I only waited a few minutes for my parcel. Overall good service for me

   1 year ago
3. Inderjit Singh Bhogal ★★★★★

   Big thank you, Yodel, for the trusted delivery service provided at an affordable price, especially during the postal strikes. Tracking updates at every stage and phone customer service help desk is easily accessible. Best wishes ❤️

   almost 3 years ago

1. Tim Smyth ★☆☆☆☆

   Appalling. My parcel was 7 stops from my house, I could see the location on the tracker. Then it never went any further. So I contacted their no help department. They said it would be delivered up till 9 o'clock. It wasn't, although they sent a message claiming that they had tried to deliver it. They didn't, not unless they have ninja's working for them because they somehow avoided my CCTV, Smart Doorbell and failed to leave any footprints in the snow before leaving without posting a calling card. I rescheduled a delivery 2 days later but that failed too and 6 days later I am still trying to find out where my item is. I tried visiting the depot, they couldn't find it although it was scanned into their system. They PROMISED to ring me and let me know the outcome of their search. They didn't of course, because we are talking about Yodel here. So I'm guessing they will put it down as 'lost' despite it being a large and heavy item. It was supposed to be a Christmas present and the store have no more stock. Thanks for nothing Yodel, it looks like someone else will be getting my present as it was scanned into YOUR system.

   almost 3 years ago
2. Chris Hill ★☆☆☆☆

   The driver couldn't find the delivery address - a school. It's the only school on the road. Re-delivery scheduled for the next day was cancelled. Had to arrange a collection from the depot instead.

   almost 3 years ago
3. Dean Burnell ★☆☆☆☆

   Genuinely the worst delivery company out there. A logistics company that's no good at logistics. Parcel was meant to be delivered on Saturday. On midday they contact us to say we need to get in touch as they need more information about the address. We try several times but it says no one is available, can't even get put in a queue to speak to someone so have to wait until Monday. We contact them on Monday first thing and ask what additional info they need and they say they don't need anything else. They can't reschedule the delivery for the same day as they don't have it (??), so they book it in for Tuesday. On Tuesday morning we contact them again to confirm that the parcel will definitely be delivered that day. They are absolutely certain it will. Come Tuesday evening, and still no parcel. So contact them again and guess what they say they need more information again! We also what information they need and they then say they actually have everything already. What?! Delayed twice now for the same reason of needing more information when they did not actually need more information. They book it in for Wednesday (tomorrow at the time of writing) but I have no hope for it considering we keep recurring the same events. At this point, I contact the sender and ask them to chase because it's been ridiculous. We have to sign for the parcel so we've been waiting around. The sender manages to speak to yodel and after being told the delay was due to protests (there are no local protests here, so they're just making excuses) they commit to delivering on the same evening (Tuesday) as they deliver up until 9pm. That was obviously just a ploy to get rid of them as there has not been delivery. Still waiting, spent 2 days waiting for the parcel. Been lied to again and again. This parcel is my router for my broadband so I'm writing in a house, where I'm meant to be working from home but can't as I have no internet and will now be waiting unable to work for a 3rd day.

   almost 3 years ago

1. Muhammad Akram ★☆☆☆☆

   very very rude staff misbehave with the customers. Staff over oldbury depot must need training how to behave with the customer. Will also report this to relevant departments further action need to take. There must be two counter for parcel one for commercial customer and one for normal customer. Staff members shouted at me i need to wait in long waiting queue along with van althoug i am not the customer . I need to deliver 7 to eight parcel not 80 or 100 . Now my parcel is also lost they did not scan my parcel.

   almost 3 years ago

FAQs