Fearnhead Cross Medical Centre Medical Services in Fearnhead, Warrington

Reviews

1. Keil ★★★★★

   I recently attended this practice and received the best possible service and process, I would high recommend them. I went in to request an appointment and was offered one that afternoon. Then at that appointment I was then referred for a follow up scan that was booked in immediately after my appointment. The treatment, the professionalism, and the warm engaging manner, that I received at all points, was excellent. People are quick to criticise, but I can only praise for my experience here.

   almost 8 months ago
2. Carol Wilson ★★★★★

   I was seen to professionally and with care. I was given time to talk through my symptoms. Next steps were set up for some investigations. Everything was explained and I am grateful to the doctor concerned. Kind regards.

   almost 8 months ago
3. Mahfuza Mannan Chowdhury ★★★★★

   Lovely experience at the clinic. I needed some treatment specific to my job. Warm , friendly staff. Had my vaccination by Andrea , quick, efficient and best of all no pain! Thank you for your help. Would highly recommend this practice.

   almost 10 months ago

1. Kirsty Hughes ★★★★★

   I’ve had experiences where I’ve been unable to get appointments when needed but today I cannot fault Fearnhead cross medical centre. I phoned this morning at 9am, was able to be seen at 10.15am. Whilst waiting to be called in, I witnessed a very disgruntled patient being very rude to the receptionist who was doing all she could to diffuse the situation. She was very professional and did not deserve to be spoken to in such a way. On being called in to my appointment, the doctor (dr choudhary) was very patient and understanding of my ailments. I felt listened to and was not rushed. Credit where credit is due, Fearnhead Cross medical centre have been great today and I feel that their services have improved greatly.

   almost 10 months ago
2. Von ★☆☆☆☆

   If you value your health, swerve this GP practice, it has drastically deteriorated since newer partnership and retirement of Dr's who actually knew patients.  It reputation is low for a reason and the issues you read online only touch the surface of the issues deep rooted within this Practice. As a lifelong patient, I once stuck up for the surgery despite it poor reputation, but I'm now ready to speak up about the lasting damage caused by this practice and the way in which they removed me. An autistic patient who Dr Tragen described as complex and difficult to manage was removed from this surgery.    Fearnhead surgery were fully aware the patient would have difficulty with the change of new surgery, but they simply didn't care.   No safegaurding was in place to account for the difficulties the change would pose.  Leading up to the removal severely low test results were not followed up, instead they were marked based on previous treatment decisions as the surgery had wiped there hands of the patient as they were removing them.  In a letter received by the surgery it stated the patient would find safer healthcare with a different and new healthcare team.  The fact they didn't feel they could provide safe healthcare speaks for itself.  During the removal process information that was 18 months out date was provided, which management had no idea about the policy change from appeals now being handled by ICB and not NHS England. As a patient I was made to feel like an inconvenience by certain Drs and main manager.  The surgery continually did things that concerned the patient, without involving the person it concerned.  So many failings in basic communication patients being sent to wrong surgery for example, often lengthy wait on phone line.  Two doctors Taylor and Tragen have attitudes which are condescending and damn right arrogant.  Then there is the issue of someone elses document being found on my record. Don't get me wrong there are a handful of staff at this surgery who would go above and beyond for their patients, sadly this is overshadowed by those who don't care about patients and by poor main management.  Nurse Andrea at this surgery deserves recognition for her calm and genuine understanding she exhibits in putting anxious patients at ease.  As does Dr Ramesh for being the only Dr at this surgery who listened and was supportive of my needs and directly told me I mustn't blame myself for the removal, that I'd been extremely unlucky in that my Mental health had caused treatment issues.  Dr Tragen was the driving force in my removal, I caused her frustration and she made it clear in her documentation of me that she had a personal issue with me. I only hope people start to speak up and highlight the issues of this surgery, as all the negative reviews online and in word mouth in local community are negative for a reason.  There is a reason this surgery rated at the bottom end of GP practices in Warrington in recent surveys and it absolutely deserves to be near the bottom.

   almost 11 months ago
3. Sammy G ★☆☆☆☆

   Phoned today to get my 10yr old an appointment for a bad cough and chest, the lady on the phone wouldn't let me finish a sentence told me it's a common cold yet wouldn't let me tell her his symptoms, told me I shouldn't be calling the doctors should be letting him fight it off himself what qualifications does she have to tell me not to seek medical attention for a child that needs it? Told her again his chest needs looking at by a doctor to be told to go a chemist I said no he needs to see a doctor she gave me an appointment eventually but was very rude about it

   almost 3 years ago

1. Wilson ★☆☆☆☆

   Trying get a appointment is impossible calling over 100times a day to get in a que, then 45mims later cut off from position 2. When you do get a appointment the doctors are horrible don’t even make eye contact!! Took me 2 months to get a appointment. Had to que up outside.

   almost 3 years ago
2. Eliza Delooze ★☆☆☆☆

   Absolutely shocking been ringing since last Tuesday from 8:30 same as Longford street surgery not been able to get through once u till now! Too be told too ring back at 8:30 in the morning what don’t they understand Iv been ringing everyday for the phone lines too say sorry this person is on another line!!

   almost 3 years ago
3. karen Miller ★☆☆☆☆

   Avoid this practice! I went to ask for a an appointment for help with my mental health and wanted to speak to a doctor regarding my really low mood, only to be told no appointments for 2 weeks! Could try calling at 8.30am but have tried this on numerous occasions no answer phone just rings and rings, I even drove round to surgery and rang from outside only to observe the receptionist ignoring the phone that was ringing and a empty surgery waiting room!!!! Needless to say I have lost all faith in this surgery and the NHS

   almost 4 years ago

1. Kath Potts ★★★★☆

   A good surgery, but ... After being patients for nearly 40 years (and having had excellent medical service throughout), we were in the middle of a house move recently and actively looking for an alternative surgery, so changed our address details online. I have to say we were particularly insulted by the callous wording of the practice's letter informing us, effectively, that we were now no longer welcome, and needed to move to another surgery within 28 days. You could benefit from changing the wording of such letters in future, to reflect a good level of customer care, even to departing patients. We feel this is not too much to ask.

   almost 4 years ago

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