The doctors are great, last visit I met Doctor Tanya Paulose she was helpful and friendly, understanding my problem and very patient, I can say the whole team is amazing, I feel love from this hospital ❤️ Thanks
Following a recent Womens Health evening. Excellent care with thoughtfulness and kindness. So informative with lots of open and honest explanations so I could make an informed decision. Personalised care, genuinely interested in helping me as a patient. Excellent care, outstanding service, highly recommended.
Dr Yasmin Awan is an asset to the medical centre. I have just met her for the first time, as she has recently joined. She greeted me at the door, and was incredibly friendly and thorough. Nothing was too much trouble. It was like talking to a friend. She took her time to listen and ask relevant questions, and I left feeling heard, with every avenue explored to find answers. I highly recommend her, and hope that she will be a permanent gp at the practice for many years to come.
No wonder they've got 2.7 on Google. This medical practice suffers from the "computer says no" culture. Tried THREE TIMES to book an appointment for a review (once face to face and twice on the phone). I didn't mind when it is, and how far in advance, I just want to book one. All three times the same response... "Sorry we don't have any review appointments available at the moment. Sorry we don't know when they'll be made available. Sorry we can't do anything else on reception. Sorry there's no practice manager in today." Unless you are first in line at 8am on the phone (not possible for me) you stand no chance of ever getting one. It's impossible to break the cycle. I specifically told the lady who answered that despite me thinking the system is awful, I wasn't blaming her personally. She immediately replied with "it feels like you're blaming me". Presumably this is so she could justify getting rid of me instead of taking any sort of accountability for the practice she works at. Absolutely appalling service. The way they organise their appointment booking is not at all fit for purpose. Pathetic.
Finally given up and moved to a new medical centre. My 1 year old was registered here and every appointment, regardless of time of day, is at least 30 minutes behind. This morning the doctor hadn't come in at all. I waited for 45 minutes before asking why there was a delay. If I hadn't asked, I'd still be there now. If they're running behind or the appointment isn't going ahead, they don't let you know, so you're just sat there with a toddler getting more and more frustrated. Zero communication, appalling organisation, don't take appointments if you can't keep them.
Absolutely terrible practice, Doctors who don't complete full notes on your records , receptionist who think there god and then there's the incredibly rude and grotesque office manager who believes she knows best and the opposite is true who , practice managers who dont work on Fridays , and other members of staff who have early darts so after 3pm there is zero chance of any help. if you value your health please stay well clear of this practice, it's all about money over patient care unfortunately,
Absolutely ridiculous this practice! I filled in a registration form MORE THAN A MONTH ago. A week later someone left a voicemail to say there was an issue with my registration form. No name was left or what the issue was. I rang back and nobody had a clue what the issue was. They said they would ring me back and nobody did! I rang back the day after and again the same issue nobody had a clue and I was told I would be rung back. I wasn't. I rang back again 2 days later. No one knew what was wrong and said they would call back. 10 DAYS LATER and once again I rang them. Again "we will call you back later" surprise surprise no call back. I left it a full 7 days and once again no phone call. I rang again this morning and once again was told I would be rang back. No call back. I rang again and once again nobody has a clue and I have been told I HAVE TO COME IN and do another registration form. The staff need better training and better communication skills!!! ABSOLUTELY RIDICULOUS AND INCOMPETENT!!!
Ive never had any problems getting appointments. My dr s meachim always makes time to listen and helps with making plans of what you do next,shes looked after me for 6years will be sad when she leaves. The nurses here have always looked after me with blood tests, smears(embarrassing) but they make you feel relaxed and any other little thing they can help with they do.
I have had a very good experience with Garden Lane Medical Centre. Firstly, I found the receptionist to be very friendly and helpful and made a great effort to find me an appointment and a follow up appointment as required. Secondly, I found Dr. Buck to be kind, informative and covered all bases when having me checked out. If there are any down sides, it's that longer waiting times seem part and parcel of the system now - however, I place the blame firmly in the hands of the Tories who seem intent on decimating the NHS. I feel grateful to the staff I dealt with at Garden Lane Medical Centre.
I was finally able to get a doctor to help my daughter in this medical center after her many phone calls and cries for help that were just not heard. They literally kept dismissing her. It took me having to call over seas and beg but in the end, they did follow through with an earlier appointment and a referral for an X-ray and that is why I have changed my review. I only wish they had listened to her and trusted that she knew her body and that something just wasn’t right. I understand that these doctors have a lot on their plate right now but every patient matters and they should feel that when they are in the presence of their doctor and nurses. My daughter did not. I hope moving forward, she will have a better experience with Garden Lane Medical Center. I also hope this center will show a bit more empathy towards patients on the future.
Garden Lane Medical Centre is located at 19 Garden Ln, Chester CH1 4EN, UK
You can contact Garden Lane Medical Centre at +44 1244 346677
You can find directions to Garden Lane Medical Centre by following this map link