Absolute joke. Can't give accurate info, refuse to take complaints without forcing the patient to jump thru innumerable hoops and changing goalposts. Refuse to take accountability. They have NO idea how to deal with medication, including not understanding what meds can be prescribed, how the pharmacy or the NHS app work, so they tell patients to take actions that aren't possible, with information that isn't available - and changing meds without ever telling the patient.
Doctors are meant to help people manage their health, not make it worse through mismanagement, poor communication, and through clearly not caring at all about the patient's experience or overall health.
Katy Ireland★★★★★
Had some issues with this practice, but they were sorted out. Now it feels like when I have a problem they want to help me. Della behind desk is great, Sadie is lovely and Dr Javed is second to none. Good service and lots of improvements have been made. Thank you
Helen Billingham★☆☆☆☆
Really poor GP practice. No ability to book upcoming appointments, the only option is to phone at 8am (even for incredibly important testing which I don’t want to disclose in a review). No empathy when this has clearly caused me distress.
Since leaving this practice I’ve also discovered I am eligible for certain NHS wait lists to rectify the issue I have been seeing them for over 2 years with, which is completely disheartening. I would not recommend this surgery.
wigyb54★★★★★
I visited the surgery today for a blood test with Sadie.
Sadie was very proactive after I mentioned having a cough.
Sadie referred me to Dr Javid who diagnosed a chest infection.
I would like to thank Sadie and Dr Javid for the excellent care I received today.
Bunny Starflower★★★★★
My experience as a new patient has been first class. I arrived with an ongoing health situation which they have picked up seamlessly and shown the highest duty of care towards me despite being very busy with emergencies. I would like to mention especially Dr Nnenna and the lovely reception team. Thank you so much
Lauren Roberts★★★★★
Nurse Hannah is very helpful she’s determined to get to the route of the problem and find a solution. One of the best. The practice as a whole is terrible. Receptionist don’t wanna be there, the managers don’t listen to what you’re saying at all. I’ve complained 3+ times and heard nothing back?
Kati Auty★☆☆☆☆
Very rude receptionist, lacking any empathy or sympathy. Went in to ask about my mums death certificate as she had passed away the day before to be met with a sour faced woman who was rude and very unsympathetic to my situation, not one shred of compassion or even basic courtesy. This is a person working in a health care centre. A very upsetting experience to be spoken to or should I say spoken at, the way I was today. Hope the receptionist is sent on some training in social skills and maybe some training on how to treat and speak to people that are grieving.!!!!!
Mattie Reilly★☆☆☆☆
Been unwell for months from April to June 2022. Bloods tests came back saying something was up but my Dr Javed kept fobbing me off with pills that weren't helping, even when I was being seen she didn't sit to listen was more busy doing stuff in her office. After all that end up having surgery and what was spotted on bloods disappeared and hospital were surprised that they didn't check. Since then, she has cancelled prescription that I need now for life and requested why she done that, messed up sick notes and took a week to be sorted. Never got apology for it. Been with this surgery since 2011 when it was Hoole Surgery. Considering looking for a new one. in the new year.
Kit Kat★☆☆☆☆
Registered to this practice since birth. After moving buildings and having there long-standing GPs such as Doctor Bland and King leave they have gone dramatically down hill. They frequently lose forms, say they will do something then don’t do it. The receptionists are belittling, patronising and prone to giving out completely false information. If you value your health do not register with the practice because they do not value anyone’s health
Angeline Medium★☆☆☆☆
Wow. I have been with this practice for about 2.5 years. What a misery! Discriminated against at every turn whether it be my autism, mental health, parenting ability, chronic pain - you name it. I’ve been made out by a doctor that I’m a danger to my child because of my depression (which I always seek help & support for as my child means the whole world to me!) treated like a total m@ron - it’s not my fault I have autism! I try so hard! I have never ever in my life been reduced to so many tears by any other doctors practice than this one. I’ve been belittled, prejudged, and the support I reached out for several times? No where. I haven’t been able to leave my home in approx 4-5 months because of fear of going out. And I mean paralysing crippling fear. I have explained this to every medical professional I came across. Fair enough I’ve moved out of area but I physically and mentally can’t get in my car because of crippling anxiety. But still I have had one receptionist, totally disregard what I had explained to her - she didn’t care about my mental health crisis, she just wanted to verbally batter it into me that I am no longer wanted. What about emotional support sign posting or referral? How about getting me an urgent appointment with the doctor? It doesn’t matter if you are having bad mental health thoughts and reach out- they don’t care and if there are no tele or face to face appointments - tough they couldn’t care less if you die. I’d love to be able to walk to my car and drive to a new doctors. I’d love nothing more than to turn my back on this practice that has caused me so much emotional and physical anguish. It’s not my fault! I’ve been reaching out to professionals as well as this surgery for help and it’s fallen on deaf ears. Although a nice guy phoned to offer help with finances. There’s a couple of nice receptionists working there but unfortunately that is gravely overshadowed by the lack of compassion, care and empathy that this practice does not possess. Save yourself so much stress, heartache and rejection and go with Elms. I hear they are very good. I didn’t transfer to Elms as I didn’t trust that the GP’s wouldn’t ‘chat’ about me so that I would face more prejudgement. There’s so much more to say about this awful surgery but you’d probably feel as depressed as I am right now. Pray for me that I can leave my home tomorrow to change GP’s! I’m going to try my best (again) to leave to register elsewhere. Agoraphobia and social anxiety is no joke but this practice seems to think it is.
New Review
FAQs
What is the address of Fountains Medical Practice?
Fountains Medical Practice is located at 2nd Floor, Health, Delamere St, Chester CH1 4DS, UK
What is the phone number of Fountains Medical Practice?
You can contact Fountains Medical Practice at +44 1244 325721
How can I get to Fountains Medical Practice?
You can find directions to Fountains Medical Practice by following this map link