CIBTvisas London

Photos

Reviews

1. Christian ★☆☆☆☆

   Edit: My order number: A1656080 CIBT: "Our records also show that the monitoring process was duly performed for the full 30-day period, during which the embassy released no new appointments." Me: "Given that my order was raised on 20 October and I requested a refund on 24 October, the maximum days you could have allocated resources was four. During this period, I was actively seeking clarification on the charging structure from your team. It then took another full week for an adequate response." Be really careful about this company. I was charged £570 with no service delivered. Day 1: I was charged £570 Day 2: I was sent a £624.72 invoice for no explanation but I was told not to worry Day 3: I asked them to further clarify their fee structure. They advised me that if I cancelled now, I'd be charged a 50% service charge, not clarifying if it's 50% of £570 or £624.72. Day 4: I realised that this was not a legit company so I asked for a full refund. After 3 weeks, still no one even got in touch to even refund me the 50%. I wanted to call them but realised their phone line would charge you a lot of money to call them haha. How does this company exist for long? I'm still waiting for one thing to go right at this point.

   almost 4 months ago
2. Pietro Cardente ★★★★★

   Great experience obtaining my visa for China. My advisor was Sonum Sehmi who was on hand to answer any queries I had. The application was easy to upload and the processing - which required an in-person visit to the China visa processing centre could not have gone more smoothly (in and out of the centre in less than 10 minutes). My passport was returned within 3 days (Express service).

   almost 4 months ago
3. C C ★☆☆☆☆

   I purchased an Executive Service order (A1656080) for a Schengen business visa to Italy for £570 on 20 October 2025. A few days later, I received an invoice for £624.72, which included an unexplained extra £54.72. When I asked their representatives (Katarina and Igor) about the discrepancy, I was casually told not to worry — that it was “automatically generated.” My Finance Team later confirmed that £570 had been charged, with £54.72 still outstanding, and asked me to clarify why the invoice didn’t match the order. What followed was over a week of back-and-forth emails with their visa consultants, none of whom could give me a straight answer about the fee structure or what I was actually paying for. To make matters worse, I only found out today that if they fail to secure an appointment within 30 days, they would still charge me 50% of the total amount — despite providing absolutely no service whatsoever. This was never disclosed upfront, and I find it outrageous that a company would justify keeping hundreds of pounds without delivering a thing. I’ve now demanded a full refund. I genuinely hope they handle this decently, but so far the experience has been a masterclass in confusion, lack of transparency, and complete disregard for customers’ time and trust. If you value honesty and professionalism, stay far away from this company. Unless you don’t care about being overcharged for promises that never materialise, I wouldn’t recommend them to anyone.

   almost 4 months ago

1. Andhika ★☆☆☆☆

   Had to came in twice to drop documents. Then was asked for an additional document that was missed after I came for the second time. So overall I had to submit documents 3 times for 1 simple short visa application. Feedback: There’s clear lack of attention to detail in checking the required documents by the professionals here.

   almost 5 months ago
2. Ms Eunice ★★★★★

   I thank CIBTvisas premium service for helping me with my visa applications. Although the deadline was tight, they returned my passport three days earlier overseas than expected. I am delighted with the service despite the price.

   almost 6 months ago
3. Meghna Masand ★☆☆☆☆

   Using this service is money down the drain. Spanish Embassy asked me document 2 different times after CIBT reviewed the documents. I would have done a better job applying it myself. Their service is too expensive and not at par.

   almost 3 years ago

1. Stefani G ★☆☆☆☆

   Do not use this agency!! They charged me nearly £200 for an application that didn’t even go through. It was their job to check and inform me, apparently I applied too early yet got charged the full amount. Scammers

   almost 3 years ago
2. Kerem Durak ★☆☆☆☆

   Short summary for 1 star: I wish I applied for visa myself instead of dealing with them. They work through (impolite) mails. It's so hard to talk to them on the phone. They booked the appointment without sending me the confirmation document. They didn't help with the required documents but charged me separately for it. I had to deal with them while dealing with my visa documents. It'd have been easier to apply myself. Such unprofessional service.

   almost 3 years ago
3. Mamaia Mia ★☆☆☆☆

   Worst service you can use, don't water your money They charged so much and delayed my planed vacation, my coworkers were getting their appointments so fast because they were doing it themself and I was there going with the partner that my company recomanded which offered the worst services ever. Some coworkers were done with the embasy interview when the lady at CIBT was ASKING ME TO REVIEW THE document again and ME MAKING sure everything is ok, after she spent more than a month when she supposedly was making sure everything was ok. If you are asking me why do I even pay you?

   almost 3 years ago

1. Razvan ★☆☆☆☆

   TLDR: Sharing experience with CIBT Visas. Avoid them and don’t waste you money on CIBT. They are charging 300 euros for moving data from one formular to another and doing it very slow. They reply to one email in days. I always had to spam them. I canceled my order after more than a month. I went to CIBT to get my US B1 Visa. Placed my order on 6th of Sep. Introduction email sent on 12 Sep. I completed CIBT Form they sent me shortly after. They tried to charge me 450$ on 23 Sep. but Revolut blocked it (thanks god). The CIBT Form they send you is a 1:1 copy with the DS-160. During one month: operator took 30 minutes probably during to move everything from the document to the DS-160. reply to my email in, best case scenario, next day, average case scenario 4-5 days. one month latter operator said the pictures is not clear enough. Send another picture, replied the next day. I replied in minutes asking to make the appointment please one month passed already. She replied after 2 days saying she WILL. I canceled today and they charged me (70e) as Cancelation Fee. My bad I didn’t checked Trustpilot before signing up for this mess. More than a month in delay, and around 50 emails exchanged for nothing. Conclusion, after getting enough I took the time and completed everything myself and with some indications from folks here I’ve solved everything in a matter of hours. CIBT is simply the worst service I had to deal with ever. Don’t waste your time, nor money. Do it yourself if you can read english and use a internet browser.

   almost 3 years ago

FAQs