Park Street Surgery

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Reviews

1. Heather Allan ★★★★★

   Transfered to another gp surgery in Bootle who refused me any apts because I couldn't attend the medical first, in work hours. I rang Park Street surgery and the 2 receptionists I spoke to are earth angels! Got me transferred and an apt with a Dr the same day so I didn't have to worry going forward. I can't thank Jordan enough on reception for her empathy and quick action to help me as best she could. The surgery is lovely and clean and staff had lovely atmosphere between them.

   almost 3 months ago
2. Aoife Oneill ★★★★★

   Registered myself and my daughter less than an hour ago and they have called to confirm both registrations are complete and an appointment booked. Friendly receptionist named Jordan. Thank you so so much!

   almost 3 months ago
3. Paula Howard ★★★★★

   All staff are amazing and so helpful. My experience with Jordan was exceptional, she truly went above and beyond to help us. She was patient and helped with every single detail, a true asset to the surgery, a little superstar

   almost 5 months ago

1. Anett Banfi ★★★★★

   I booked an annual blood test and review by phone. They picked up the call straight away and booked everything immediately. The receptionist was very friendly. I could not wish a better surgery. Thank you so much for all what you do for us.

   almost 6 months ago
2. Nicola Durgan ★★★★★

   Brilliant surgery.. always nice and always helpful too. Done amazing things for me Thank you park street and your manager sharon who phoned me with good news today .thank you to all the receptionists and doctors who go out of their way to help . Thank you nicola Durgan

   almost 6 months ago
3. Russ Hall ★★☆☆☆

   I completed the registration forms with the surgery last week and the receptionist said they would take two days to process.I didn't receive any confirmation by email or text so I Phoned them today. The woman said yes, I am registered, so I asked for my NHS number to be sent by text because I had forgotten it, and it's been years since I used the number . She said yes, she would send it, but I haven't received anything . Looks like I will have to contact them again and see if they will give the number over the phone

   almost 2 years ago

1. lisa shimka ★★★★★

   Called this morning requesting information on a recent referral done by a physio based at the surgery and a very helpful gentleman (Barry Mellor) called the hospital, found the relevant information for me, emailed it over and also organised a paper copy to be sent out to me...all in the space of 15 minutes. Excellent service

   almost 3 years ago
2. Jen McGrady ★★★★★

   As a family we have been a patient for 20+ years and probably like everyone was worried when all the “nice doctors” started leaving, i did not need to!!! We have had an issue with our daughter since November 2022 which is still ongoing and every time we’ve needed to get help for her we have got it in a timely manner on the same day (not days later). We have spoke to Stevie, Val, Julie, Lynne and Paula and can honestly say when we have explained the situation or what we require they have done their best to try and help and get us the information/appointment or the medication!! Dr Cross and Dr Locke are so understanding and nothing seems too much trouble they both seem to want to know what’s going on with their patients as much as patients want to know what’s wrong with them!! Well done to all!!

   almost 3 years ago
3. Marcus House ★☆☆☆☆

   Terrible GP practice and I use the term GP very loosely. They operate on best guess prescriptions rather than educated medical diagnostic based evidence. This approach has exacerbated symptoms which now are too difficult for this practice ti deal with and advised to go to hospital. You see, best guess now equates to a few more weeks of pain then avoidance of ANY responsibility before being told they can’t help anymore, even though they’ve caused the increase in pain and then advise to go to hospital. Completely incapable and incompetent. . Awful. Do not use. Please go elsewhere.

   almost 3 years ago

1. Jade Muirhead ★☆☆☆☆

   Trying to get an appointment when your pregnant is impossible! Get told everyday ring at 8am to be on hold over hour to be told nothing ever is left, then the receptionist will ask you what your problem is! If you don't wanna tell them personal or not doesn't matter the problem they couldn't care! The receptionist are a joke! All changed now the haven't got doctors there that actually wanna help, Dr Stanley was the only good doctor!! This doctors has changed receptionist and I haven't had an appointment in nearly 9 months all through my pregnancy was left to rott! When I went in to discuss why no has answered the phone over hour couldn't even hear it ringing,was told to leave and send a letter told if I kick off again they would kick me out! when can't even get in for an appointment so this new receptionist that feels the will not help you need to ask your problems then if you don't say what it is they parm u off, even if u speak to them telehone appointment appointments and told u need to see a doctor they still won't help! This use to be , the best doctor's years ago! Now it's changed that much the snotty receptionists, no doctors like doctor stanly no more they couldn't care less !!

   almost 3 years ago

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