DPD Pickup Parcelshop Dudley

Reviews

1. Tarik Mesnani ★☆☆☆☆

   I have had a dishonest delivery experiences with DPD. My tracking showed the driver (Jobanpreet) was around 15 deliveries away and roughly 15 minutes from my home. I was watching the live map the entire time. Then suddenly the tracking stopped, and the system instantly changed to “We missed you” — even though no attempt was made, no knock, no doorbell, and nobody came near my property. Minutes later, the parcel was diverted to a pickup point 3.2 miles away, meaning I now have to cycle a 6.5-mile round trip to collect something I paid £4.99 for home delivery. I even phoned DPD customer service, who told me the driver would return before 6pm. Instead, the parcel was scanned into the shop at 4:17pm, proving there was never any intention to deliver to my address at all. This is becoming a pattern with DPD; a fake “attempted delivery”, dump the parcel at a shop, push the inconvenience onto the customer who already paid for delivery. This wasn’t a mistake — it was a deliberate diversion to save time on the driver’s route. Shocking service, dishonest tracking, and total disregard for customers’ time and money. I’ll avoid DPD wherever possible after this.

   almost 9 months ago
2. Slurms McKenzie ★☆☆☆☆

   AWFUL DIDNT GET MY PACKAGE AND CANT GET HOLD OF THEM ALL USELESS!!!

   almost 2 years ago

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