Express Insurance

Reviews

1. Kursat Bayrakceken ★☆☆☆☆

   Be careful - Positive reviews may be fake Hello, These guys built the business on cancellation fees. I filed a complaint to ombdusman to get my money back, now they are calling to negotiate on cancellation fee to withdraw my complaint. Be careful, all trustpilot reviews are unprompted. This means they may not be real. Unpromted review means, someone wrote that review whether received a service from the company or not. These reviews can be purchased unfortunately. I made this mistake, please you don't. Be careful.

   almost 2 months ago
2. mark halifax ★☆☆☆☆

   Avoid these clowns I had a none fault accident been paid out and 3rd party admitted fault. But they still insist I'm at fault and held back my no claims. I've sent proof from my solicitors but they've ignored it. At a loss what to do next

   almost 4 months ago
3. Neil Lavis ★☆☆☆☆

   Cancelled my policy as I’d had a non fault bump last January. But conveniently found me another insurer for an extra 300 pounds. Then charged me 50 for not taking up their generous offer. Now with Hastings for 200 fully comp. Express are an absolute joke of a company.

   almost 6 months ago

1. Liban Abdi ★☆☆☆☆

   Worst insurance company. They cancelled my insurance and made up claims against me. Don't waste your time with them.

   almost 6 months ago
2. jamie clinton ★☆☆☆☆

   Quite honestly the worst customer experience I have ever had across all manor of sectors. Their staff do not speak English fluently. This has led to several misunderstandings regarding my requests when speaking to customer services including my policy almost being cancelled when I said “I’ll be back in touch at the end of the day” being mistaken for “cancel my policy as of today”. They have failed to set up a direct debit on no less than 5 separate occasions but have sent me threatening letters demanding direct debit details you already have. The entire experience has been a complete and utter disgrace and I will be speaking to the FCA and FOB to at least enquire whether or not any investigation and indeed action can be taken against you for negligence at least and for me to be fully reimbursed outside of my cooling off period given the customer service provided. Utterly unacceptable conduct from a regulated company.

   almost 10 months ago
3. Lachlan MacGregor ★☆☆☆☆

   Called to amend policy to include business use less than 24hrs after taking a policy out. They were unable to offer this so said they would cancel with a full refund. Turns out they didn't refund the policy and now are only partially refunding after I noticed despite phone recordings they refuse to give me. Have never had customer service this bad. Never use this company

   almost 3 years ago

1. Ross Calcott ★★★★★

   Brilliant Customer service was top quality! from the guys/guy one was called Adam and the other helped out spectuactualy! I'm sorry I didn't catch your name. the man who is going to head office to sort out the problem with the CBT/car driving licence issue and now going to possibly save many customers in the long run that were in the same boat as me. I thank you dude so much your quality of service was brilliant that is how any call should be done (many calls). You deserve pay rise. It made me think that's how he's gotta talk to everyone else that was outstanding. MANY MANY MANY MANY thanks to this insurance! And the dude From Ross Calcott- the apprentice plumber heating/ gas engineer. gas and heating pretty much simular thing

   more 7 years ago
2. tommogoncrazi ★☆☆☆☆

   it says on the opening times 8 am till 8pm then when you phone its open from 8.30pm times are wrong online and need changing

   more 7 years ago
3. Eoghan Hennessy ★★★☆☆

   Get what you pay for, they're cheap so don't expect good service - Have called in and had good experiences and bad, were unhelpful when I had an accident that wasn't my fault, but was only covered for 3rd party so... insurance is mandatory, this is a bare minimum I suppose...

   more 8 years ago

1. Matt kaye ★☆☆☆☆

   Charged £97 to cancel an insurance. Absolutely disgusted with this. Would never use again. Look elsewhere for much better service and fees. Never ever have I been charged this much to cancel an insurance.

   more 10 years ago

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