Gouldi can't thank you enough for the fantastic customer service very attentive and professional and very patient with my father who was pushing for a discount! Bought 2 beds very happy customers !
Syed at the Staines branch was extremely professional and personable. He gave us ample information and gave us discounts on the item we purchased. Our experience in store was made excellent because of him and will most definitely encourage us to make future purchases at Furniture Village.
I had such a great experience at Furniture Village thanks to Gouldi Souni. He really took the time to listen to what I needed in a couch - style, comfort, and budget - and guide me through options without any pressure. His knowledge about fabrics, durability and comfort levels was helpful which in the end, I was able to find the perfect couch that fits my home beautifully. The whole process felt easy and enjoyable, and that’s down to his friendly, professional and genuinely caring approach.
Just wanted to share what excellent customer service I had this week whilst buying some furniture. Laura Blelskyte who was the first person to greet me and made sure I knew everything I needed to know whilst making a decision to buy some furniture that was in the sale. She promised to hold onto the item as it was the last one in stock so I could make sure it would fit at home. Every time I had any questions or needed to arrange for collections she was there to make sure my whole experience what’s 5 Stars. Well done Furniture Village.
The customer service we received from Paul Heer was first class. His knowledge of products and materials is extensive. He was very patient with us over our 3 visits. He was personable and friendly which made us seek him out on each visit. A true professional!
We got our furniture from Staines and it was absolutely fabulous. Arooj was completely professional and so helpful. She helped us decide what would go with our house. And she was able to inform us about all the options. We were able to get all of the furniture quickly and with perfect service. Definitely recommend 100 percent
Taking 1 start off as there is no option of returns. Also online order and instore orders have very different policies which is weird... Still think furniture is awesome... Best experience until now... We wanted sofa bed for our parents and I had spent long time on murphy beds, etc. Finally we met Shah here. What an awesome sales person. He took us straight to best model guided us on everything and today we had smooth delivery.
I purchased my furniture from the Furniture Village store in Staines. Paul sold me the items and was very helpful & patient as I'd been in & out of the store because I couldn't make my mind up. Finally I ordered and Paul dealt with everything very efficiently. The order was delayed but the sales person Paul was brilliant and kept me informed all the way. He treated me as customer should. I appreciated the personal service. The Furniture is great but it the service that makes the difference. Thanks. I'll be back!
I have recently bought a sofa bed from furniture village and the whole experience has been amazing. Raj Sian was our sales advisor who helped us throughout the whole process. He was knowledgeable, polite and helpful. We went to many different furniture shops but he was the best! Also I have to say the furniture village delivery men were so nice, I don’t know their names but they were so friendly and polite.
Furniture Village Staines is located at Two Rivers Retail Park, Mustard Mill Rd, Staines-upon-Thames, Staines TW18 4WA, UK
You can contact Furniture Village Staines at +44 1784 417980
You can find directions to Furniture Village Staines by following this map link
99 Rectory Park Ave, Northolt UB5 6SR, UK
96-104 Church St, Staines-upon-Thames, Staines TW18 4YA, UK
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