Bensons for Beds Watford

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Reviews

1. Labiba A ★★★★★

   Nadeem & Hassan provided us with excellent customer service. We were browsing for a new bed & wanted clarification about Ottoman/divan bases, whilst also looking for the perfect mattress. They were both incredibly informative, patient & answered all our questions with clarity & ease. We weren’t planning on buying the bed that day & were planning on looking at our options online but their fantastic customer service & personal touches gave us the confidence to purchase everything on the spot! Thank you for your expertise and we look forward to coming back in the future :)

   1 year ago
2. Rob Pritchard ★★★★★

   We came in looking for a bed for our eldest daughter. With so much choice we were a little overwhelmed and as she is getting older wanted to make a good choice that would last a long time. We were greeted by Shiraz and he expertly helped us choose a package we were happy with, so we placed our order the same day. We are very happy and Shiraz made it a very simple process for us.

   1 year ago
3. M Bryan ★★★★★

   Your instore colleague Hassan on each of the three visits we made to the store was patient professional and very courteous. He was very informative and assured with the details on the mattresses we were looking at. He made the whole experience very easy and will be recommending friends and family currently looking to go and see him first.

   1 year ago

1. Chandni Hussain ★★★★★

   Sheraz was very good at helping us decide our mattress. He showed us a variety of products and gave us good advice. He was very friendly and answered all of our questions so we were well informed, and could make the right decision.

   1 year ago
2. Ruby ★★★★★

   Was served by the store manager Nadeem the service was excellent, through the use of their in store technology he helped us find a perfect mattress for us.

   almost 3 years ago
3. Hasnain Ali ★★★★★

   Great products but most importantly the staff are absolutely brilliant no pushy sales people helped us find the ideal bed for us definitely will recommend to friends and family.

   almost 3 years ago

1. Malcolm Lay ★★★★★

   May I take this opportunity to thank Caroline for her help and support today when we popped in for a new mattress. Thank you for you professional manner really appreciate cheers M&N

   almost 3 years ago
2. Rosie P ★☆☆☆☆

   Bensons has to be the worst company I have ever had the displeasure of dealing with. They have caused me a month of stress and frustration and have left me without a bed to sleep on. All started well, the bed was delivered on time and by friendly delivery men. At the point when I started to unpack and assemble the bed, I became aware that the headboard was faulty. I called immediately and after some discussion, it was agreed that the headboard would be replaced with the old one collected and I would receive a gesture of goodwill for the inconvenience. Perfect. Or so I thought. A week later I received a call to let me know that the customer service agent had put the collection through wrong and that it *may* no longer be possible to collect the headboard. After a discussion, I was reassured they would try to arrange a Bensons lorry to take the headboard away. This call was followed by an email to let me know that they could no longer do this and that I would have to arrange the removal of the new headboard. Bensons did offer to cover the council cost however this was creating a huge inconvenience for me, given I was already being asked to dismantle the bed and replace the headboard myself. I explained that I wouldn’t be able to coordinate this however Bensons showed no compassion or sympathy for my position. I would hate to think that an elderly or disabled person could be treated in this same manner. Not to mention the costs of having to get someone to assist with the dismantle and assembly. The final straw was a condescending, unprofessional and accusatory email I received from the customer service agent. I have never been treated in such a manner by any company, ever. The bed was collected today and was literally thrown in the back of a van so clearly will not be given a new home. It was disgusting to see such waste and disregard for the item. If Bensons are able to collect the bed, it is beyond me why they were unable to collect the headboard and instead decided to put me through so much stress. To top it off, they refused any goodwill gesture despite offering one for my inconvenience. I will never buy from Bensons again and I urge you all to take caution - especially if you would struggle to assemble and dismantle the bed.

   almost 3 years ago
3. Louise Brunton ★★★★☆

   We felt that the sales advisor was very helpful and not pushy at all. Very reasonable prices in the sale too and the beds were displayed well. We felt that there should've been more sales advisors as we had to wait a long time, but we understood it was a busy day to the sale ending.

   almost 4 years ago

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