DFS South Ruislip Ruislip

Reviews

1. Sagar Basutkar ★☆☆☆☆

   Wish I could give them 0 stars. Outright liars and customer service folks in store aren’t even bothered of making any efforts to sell you anything even when you want to buy. We could see them just sitting around unwilling to even get up and enquire customers needed help. When they did eventually pop over after we had to go and personally ask them for help; they weren’t bothered and just outright lied to us about certain details of a sofa we were interested in. Can totally understand now why other reviewers are giving them such low ratings. Please sincerely avoid and look elsewhere for any of your home furniture needs

   almost 8 months ago
2. Joanne John ★★★★★

   A fantastic variety of sofas'. Great quality and price. With the most knowledgeable sofa expert you could imagine. I did not think it was possible to know so much. Mitesh made the purchase insightful, relaxing and a lot of fun. Highly recommendable. A really great place to buy your sofa. Everything you need and then more!

   almost 9 months ago
3. phani kumar ★☆☆☆☆

   Subject: Immediate Action Required – Unacceptable Delay & Poor Service (Order Cancellation if Not Delivered by Monday) Dear DFS Customer Care Team, I am writing this email to express my severe frustration and complete dissatisfaction with the shocking level of service I have received from DFS. The handling of my order and the behaviour of your customer service team have been entirely unacceptable. I placed an order for a sofa set on 17th October, and the payment was completed on 18th October. At the time of purchase, I was clearly informed that the item—being an ex-display model—would be delivered within two weeks. After those two weeks passed, I was abruptly informed by your sales team that the sofa had already been sold online to someone else. Although they apologised and claimed they would source the same item from your Rugby warehouse with an additional one-week delay, that deadline has also been missed, and I still have not received my sofa. When I contacted customer care to raise a complaint, I was met with unprofessional, dismissive, and disrespectful responses. This behaviour is completely unacceptable, especially given the repeated mistakes on your side. Today I was told by customer care that the sofa is already in the local warehouse and that the delivery team would arrange delivery shortly. However, when the delivery team contacted me, they stated that the earliest delivery date is next Thursday. This is extremely disappointing and absolutely unreasonable. My order is already nearly one month overdue, yet DFS continues to delay it further. Let me be very clear: I will not accept any further delay. I require the sofa to be delivered no later than Monday. This must be treated as a priority, and it is your responsibility to ensure the delivery is arranged accordingly. If the sofa is not delivered on or before Monday, or if the order is dispatched after Monday, then consider the order automatically cancelled, and I expect a full refund issued immediately, without any additional excuses or delays. The ongoing issues are not my responsibility, and I will not tolerate any further mismanagement from DFS. The failure to meet the promised delivery dates and the unacceptable customer service experience reflect extremely poor service standards. I expect urgent confirmation that the delivery will take place by Monday.

   almost 9 months ago

1. Tony Bliss ★★★★★

   Bought a new 3 and 2 seater sofa from South Ruisilp DFS from a very helpful and not pushy salesman named Jason. He was very knowledgeable of all the different pieces of furniture that they had. It was a great help for us to choose the right sofa.

   1 year ago
2. Arun N ★★★★★

   Bought few sofas here over last 15 years and I have to say I keep returning only because of their quality sofas and customer service. I bought a sofa set today and the sales lady was really helpful. She really knew what she was doing and helped us with the choices. Don’t know her name however she is from Hungary. Highly recommend this place for any good furnitures.

   1 year ago
3. Deepak Patel ★☆☆☆☆

   Ordered 3 items. Out of which 2 are delivered, 1 is Defective and another is wrong product. Ridiculous after sales service. No follow up call backs after complaining.Waited for things to be sorted for almost a month but on no use. I am returning the items which ha e been delivered and cancelling the one which is on order. Please DO NOT waste your money and time on this so called brand name. I would give negative stars if I had option to. Update: DFS is binding me and not allowing me to cancel the 3rd item which is yet on order, as it is made to order. Simple unbelievable. How you get stuck with such companies.

   almost 3 years ago

1. N K ★★☆☆☆

   General manager was extremely rude. Did not help us though he was free. I assume it’s due to our age. A young shop assistant with glasses wearing a suit was very helpful. A real shame others are not as willing to help as he is.

   almost 3 years ago
2. Thamar Alsheikh ★☆☆☆☆

   The absolute worst customer service (or severe lack of it) If your going to order anything from DFS do not do it from this store. I originally had my order confirmed in the beginning of August, as of yet I have not yet received it. I send emails and I'm lucky if I get a reply after a week. Customer service call center staff are great and helpful but even they cannot get through to this branch and even when they do and I'm told that a member of that branch will contact me, I don't get any calls or emails. Seriously avoid this branch at all costs!

   almost 3 years ago
3. Mick McCourt ★★★★☆

   Excellent and knowledgeable service from here in placing the order. However.....needed to make a small change to the order. 1. No direct telephone number of the store. 2. Email sent - automated reply.... "We are currently experiencing a very high volume of emails. Please be assured that we will get to your enquiry as soon as possible, please do not send any further emails until we have responded". Very high volume?? On a Sunday?? Do not send any further emails?? Really?? Time will tell...

   almost 3 years ago

1. Sophia Leach ★★★★★

   Store looked great. A really helpful salesman (I think his name was Mitesh) was so helpful, his knowledge of the sofa and sizes was so good. The sofa we specifically wanted to see in person was no longer available to see in store, he used his tablet and displayed it on a nearby massive TV screen.

   almost 3 years ago

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