Regarding the in store experience, we highly recommend the sofology team at purely, particularly Umut who handled our purchase. Umut was extremely patient, knowledgeable and great fun which made the whole experience a really positive one. Thanks Umut, we really appreciate it and cannot wait to receive our new sofa!!
I’ve shopped here a few times over the last 10 years (ish) and honestly I think they’ve been pretty fair, not too aggressive, and their sofas are good. Also not at a bad price. People’s experiences differ of course, but in a nutshell you can see a good range of sofas here and buy one which you’ll get in a reasonable timeframe. One thing I will say is that their website is absolute garbage, difficult to see available options, difficult to find what you’re looking for, and flooded with duplicates of the same furniture. Also, adding £140 for delivery just as you checkout is disappointing given that the delivery fee is unavoidable for almost everyone.
Sofology Croydon offers a stylish showroom with a wide selection of quality sofas, armchairs, and home furnishings. Located conveniently on Purley Way, it’s easy to access with ample parking available. The store layout is spacious, clean, and thoughtfully designed to let customers browse comfortably. Their furniture is beautifully displayed, with a variety of colours, fabrics, and configurations to suit different tastes and spaces. The staff are friendly, knowledgeable, and not pushy—ready to assist with measurements, design ideas, and fabric selection when asked, but they also give you space to explore on your own. One standout feature is their digital system, which allows you to view product specifications and customization options on-screen, making it easy to visualize how your furniture will look. Delivery times are usually reasonable, and customers appreciate the quality and comfort of the products once delivered. However, as with most made-to-order furniture, it’s good to clarify expected delivery dates in advance.
Had my sofa delivered today. In terms of the product, all is good. However, when I purchased the sofa, the sales manager never mentioned anything to me about needing to measure my doorway to ensure that the furniture would fit. The salesman made it clear that the delivery drivers would have no issue delivering the furniture to a first-floor flat, regardless of the hallway/door size. I asked them if I needed to measure, and they said there's absolutely no need. When the sofa arrived, the delivery drivers realized it didn't fit through the door. I was told by the delivery men that it was my responsibility to measure and make sure the sofa fit through the door. They had to deliver it through the first-floor balcony, and apparently, this was against their protocol. Better communication is needed between the Sofology sales team and the delivery drivers. With the way the sofa was delivered, there are now stains on my brand new sofa.
We ordered a sofa bed and arm chair 4 months ago at Sofology Croydon. It’s been 6 weeks since we got the call that it’s ready to be delivered home and still waiting and have NOT received our furniture. Called Customer service almost every other week and all they say is our furniture worth £3000 is stuck between 2 depots that’s 1 hour apart. seriously who are you trying to fool???? 6 weeks to transport between 2 depots 1 hour apart ? Seriously this is not done. We are sitting with no sofa since 2 months now and waiting for your delivery and no one seems to have any clue what’s going on. What dreadful customer service is this. And it takes 1 hour waiting to even speak to a customer service agent each time you call them. This is simply not done !!! Dreadful customer service !!! Avoid at all costs !!!!! Wish there was a 0 or negative star option in reviews….
Worst service I ever had. Ordered a sofa that took about 2 months to arrive and when the delivery was done, the material was not what was originally ordered. Their website pictures show fancy sofas and what we got was a velvet one- something we didn’t order in the first place. Furthermore, the sofa arrived without cushions and when asked - the answer was there is shortage of foam currently (a reply I received via email). I have tried calling their customer service- quite often they drop the calls- at-least that’s my experience and I have had a number of emails to them enquiring about the order and they just come back with the same response- that they are liaising with the supplier on this and this is now ongoing for past 3 weeks with no proper responsibility on their side. I believe I have been mis-sold- so be aware when you get yours.
3 hours ago NEW The only reason i gave one star is i couldn't give no stars. Furnature turned up with faults and we were misold it from the beginning. Totally unfit for purpose. The customer service is appalling and so is the build quality. It is so uncomfortable we would rather sit on the floor. The bbc watchdog have a big piece about how bad the quality and customer service is as well as money saving expert web site and the sun newspaper. I would urge anyone to check these sites out and advise not to buy from sofology. Been waiting a week for them to respond to my complaint if anyone from sofology wants to look into this my order number is 3177055 /2 DO NOY USE SOFOLOGY
The Store is spacious with a wide range of fabric and leather sofas for every one taste. Reasonable and competitive prices. The staff are helpful and not to pushy. Come alone and see for yourself.
Sofology Croydon is located at Unit A, 226 Purley Way, London CR0 4XG, UK
You can contact Sofology Croydon at +44 344 481 8045
You can find directions to Sofology Croydon by following this map link
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