twentytwentyone

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Reviews

1. Marcello ★☆☆☆☆

   Poor customer service. They listed the wrong item on the invoice, said they couldn’t deliver on time, and I had to change the delivery address just to receive it. They then sent it without providing a tracking number so had to follow up a few times Throughout the process, they provided no updates or communication. What a painful and disappointing customer experience

   almost 2 months ago
2. Rishabh Kabra ★★☆☆☆

   As much as I like this store, I found it a bit scammy that they used a big sticker to cover up the monogram under these plates I bought. UPDATE: I went to return the plates today with my receipt. They weren't able to process a refund because I didn't have the exact card I used to make the payment. I offered to give them the card number, which was available on my phone, but they couldn't do a refund without the exact same physical card. As a result of the poor customer experience, I am dropping my review score from 3 to 2 stars. While we believe in shopping local, my partner and I will avoid this place in the future.

   almost 3 months ago
3. Justin ★★★★★

   I just had to leave a review for the outstanding service from Mia. It’s not often you walk into a furniture shop and think, I absolutely have to write a review — but then, it’s not often you receive care like this. I bought a beautiful, delicate ex-display lamp — hand-blown glass, and by any standards, pretty pricey. The transaction was done over the phone, and I travelled quite a way to collect it. Mia had gone to the trouble of finding the original box and told me she’d wrapped it carefully for the journey home. But it was only when I unpacked it that the full extent of her thoughtfulness became clear. She had dismantled the lamp gently and wrapped each individual piece with such care — adding extra bubble wrap, labelling everything clearly, and reinforcing the original packaging. It had clearly taken time and attention. It made me smile — seeing that care, reassembling the lamp, and feeling glad that someone had bothered. That’s rare these days. Not only do they have beautiful things in stock but also, their staff are clearly amazing. I’d buy from twentytwentyone again in a heartbeat, thanks to Mia. She’s a credit to the business.

   almost 7 months ago

1. Costa ★★★★★

   After salivating over their newsletters and Instagram posts it was delightful to be able to see their stock in person. The curation was so satisfying, definitely one of the best homewares and furniture shops in London.

   1 year ago
2. HAMA ★☆☆☆☆

   Wonderful products but 'not to bother' staff attitude ruined the whole experience. Made my order of a table in shop, provided my contact information clearly in written form and told to be delivered within 6-8 weeks. No updates at all after 2 months so I contacted them but ignoring call and email. So I went to the shop again only just for checking out what happened. They said couldn't reach me at all but my phone never got a call from them. Back and forth again found out the problem is the staff input the email address wrongly in day one. It's ok to make mistake. But the 'not to bother' and never admit problem attitude just made everything difficult and unpleasant.

   almost 3 years ago
3. Deb Williams ★★★★☆

   Lovely shop, but I'd have liked to have seen a greater selection of furniture and interior things rather than lots of bits and pieces like soaps along the back of the shop. Friendly lady who helped me out with some questions I had.

   almost 3 years ago

1. D Williams ★★★★☆

   Lovely shop, but I'd have liked to have seen a greater selection of furniture and interior things rather than lots of bits and pieces like soaps along the back of the shop. Friendly lady who helped me out with some questions I had.

   almost 3 years ago
2. Tom Latimour ★★★★★

   The most incredible shop with an amazing selection of beautiful and bespoke furniture and accessories - well curated and thought through. More importantly , incredibly kind and helpful staff who will help you in any situation including when unexpected things happen. A must go to when in North London - you won’t be disappointed !!!

   almost 3 years ago
3. Justin Moodie ★★★★★

   We've bought a number of pieces from TwentyTwentyOne over the years - tables, chairs, lights and gifts - and have had great service. When we refurbished our home the first place we went was TwentyTwentyOne. They were incredibly accomodating as we looked for, tried out, and bought furnishings and fixtures. The picture below shows the chairs and lights (Hay Result chairs and Danese Itka lights). The range and selection are excellent as is the service. Entirley recommended.

   almost 5 years ago

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