Dreams Bromley

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Reviews

1. Jamie jones ★★★★★

   Upon entering dreams I was greeted by a lovely young lady (Daisie) with a smile, straight away I told her I was looking for a king size bed and wanted something similar to my old mattress as I loved it so much!! so first thing we did was try the special machine to see how I sleep and what mattress would suit me best, it printed a paper of some off the mattress they had in store to test, which I did and I felt none was quite right for me as I kinda knew what I wanted firm wise, so Daisie said no worries we have 100s to try in store and so we went around the store upstairs too to try many maybe 40 odd mattress's out Daisie was patient and enjoyable company throughout made me feel out ease and was fun testing them, finally I came across one I was happy with after about an hour upon check out we entered all my details and have arranged delivery while doing this Daisie had got me a drink. Was all a simple process and couldn’t be happier with the kindness and helpfulness of this lady she is a credit to the store and dreams should be absolutely proud to have a member of staff like Daisie.

   almost 2 months ago
2. Khodadad Jamaspian ★★★★★

   As I entered Jason came and greeted me. Offered me the drink and He was very helpful and gave me all the information needed with measurements, extras and explanation on the guarantee of the product and future contact if need be. In general he was very polite and helpful and easy to converse.

   almost 2 months ago
3. Swagger Swagg ★★☆☆☆

   I recently purchased a mattress from Dreams Bedding, hoping to improve my sleep. Unfortunately, the experience was far from satisfactory. Here’s what happened: Initially positive purchase experience:** I found the product online/in-store and decided to make a purchase, trusting the Dreams Bedding brand. Issue arose after purchase:** After receiving the mattress, I realized it wasn’t a good fit for my needs and attempted to change the mattress. Lack of responsiveness:** Despite my attempts to reach out for help to arrange a change, I felt ignored. There was no timely response or guidance on how to proceed. Customer service gap:** Once the company had my payment, it seemed they didn’t prioritize my concerns or support a reasonable resolution. Impact on sleep:** This lack of support resulted in ongoing sleep disruption, negating the purpose of the purchase and leaving me frustrated and exhausted. What I would have expected Prompt acknowledgment of my contact attempts and a clear path to a remedy (exchange, return, or adjustment). Transparent policy information about exchanges, returns, and any fees. Timely, helpful customer service to ensure I could still achieve a good night’s sleep with a suitable product. Recommendations for Dreams Bedding Improve response times and provide a dedicated channel for post-purchase assistance. Clarify and communicate exchange/return policies at the time of sale and in follow-up communications. Train staff to handle post-purchase issues with empathy and proactive support, especially when sleep quality is affected. If you’re considering Dream Bedding Read policy details carefully before purchasing. Document all communications with dates and names of representatives. Consider alternative retailers with stronger post-purchase support and clearer exchange options.

   almost 2 months ago

1. mad da ★★★★★

   We have been to the store in Bromley and we dealt with Joe. We have been extremely pleased by his high customer's care. He is very knowledgeable, very clear in providing all necessary information about the product and extremely professional, always in a nice and polite way. We are very delighted and for sure we will recommend this store to anyone is in need.

   almost 3 months ago
2. Aser Padoan ★★★★★

   Jason was very helpful & informative without any pressure to buy. Gave us a very good deal. We were offered a drink & Jason recommended we try sleep match experience. Excellent service would highly recommend recommend. 100% recommend

   almost 3 months ago
3. becky li ★☆☆☆☆

   We were disappointed by our experience at Dreams recently. Although the products we bought were very nice, the service at the end of the deal was less than desirable. We found that the manager spoke far too much, constantly repeating himself over and over and took a condescending tone with his staff in front of customers, ask them to do little things every 2 minutes during our payment process sitting there. He also kept diverting his attention to people as they walked past us and talk to them over our head which was a bit disconcerting considering the fact that we were spending a large sum of money in the shop. The payment process last way too long even in the end we clearly showed our impression that we just wanted to pay and leave, he was still talking all those things irrelevant. We were also given misleading information about discounts by different people and we didn't know who was telling the truth in the end.

   almost 2 years ago

1. richard jones ★★★★★

   Amazing store. Extremely clean, spacious, good prices. Marc was amazing! Thanks for helping us find our perfect mattress. Will definatly be using dreams again

   almost 3 years ago
2. Chin Loon Neoh ★★★★★

   Visited the Bromley store. Marc was our sales person. Patient, knowledgeable and made us feel at ease during the purchase. We were happy with the visit and made several purchases.

   almost 3 years ago
3. Colin Palgrave ★★★★★

   I was met by a very helpful guy Ian, Who helped us with the mattress choosing machine and trying out different mattresses. The experience was both pleasant and easy, and a few days later The delivery went smoothly also, with them taking away the old mattress. I will definitely return to Dreams.

   almost 3 years ago

1. pauline Chorley ★★★★★

   Thank you for your professional and kind service. I was greeted with a smile and "Good morning" in store today. I explained that I was looking to buy a single mattress for my 100 years old Mother. Lynne was so helpful, she pointed out the models that I shouldn't have for someone of Mum's years (Too firm, too heavy etc) and showed me the models that would be suitable. Lynn answered all my questions, it was good to have somebody with her experience advising me and who was genuinely interested and concerned that Mum got the correct mattress for her comfort. I came away feeling confident and happy with my choice.

   almost 5 years ago

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