The worst courier service I have ever seen in my life. Absolute disaster. I paid extra money for next-day delivery, but I received the item after 5 days that though I have to go and collect their item from store. The delay occurred despite my availability at home every day, and I eventually had to collect the item from their store at my own request. On the first day, they claimed delivery was attempted and that a calling card was left at my address, but no card was received. Over the next three days, the tracking information stated that delivery could not be completed because the consignee was not available. This is incorrect, as I was at home during the stated delivery times each day and closely tracked their attempts. On the second day, I contacted customer care and specifically requested that the driver call my primary or alternate phone number (both of which were already provided on the delivery details). However, the driver neither called nor made a genuine delivery attempt. After waiting four days, I requested to collect the item from their store and had to drive over 30 miles to do so. As a result, I lost the extra money paid for next-day delivery, the time spent waiting at home, and additional fuel costs. This company definitely needs to work on their services and their staff.
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Reviews
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Stephen John ★☆☆☆☆
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Jamie Hallett ★☆☆☆☆
Terrible. No option to leave in a safe place. Unable to follow the instructions given when you are not going to be in, they have tried 5 times to deliver to my house through the working day, while I’ve told them my work address to change the delivery to. No way of contacting them, the contact number is all automated and just hangs up on you. The worst delivery company I’ve ever had to deal with.
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Gustavo Carvalho ★☆☆☆☆
Horrible experience I ordered some items and they gave me an estimated time between 11am-3pm and they ended up arriving at 7pm as I seen him through the window so I wait for him to knock so I can open the door and then I see him walking away I open the door and ask him if he knocked on the door and he said no whilst laughing so he goes to then van and gets my order out, which shows he wasn’t even planning on giving me the item! Horrible company hiring anyone for cheap labour and this is why items go missing all the time. Never using their service again.
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poorva sharma ★☆☆☆☆
Worst worst worst dx courier UK Liars they don’t even try to deliver the damn thing, also shows fake tracking like out for delivery, customer was not present and repeat the same thing for many days until customers go to the warehouse to collect their own parcel even if it is an important document, don’t know if they can’t work properly why they are operating they should close this worst dx courier company. If I have an option I would give 0 star but sad I have to give atleast one. Or they don’t have proper customer care service you can’t call them.
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Francis Aldrin ★☆☆☆☆
They said about a time frame. I’ve been waiting by the door and no one showed up. Then i got a message saying couldn’t deliver. They attempt fake deliveries and it’s a shame to see that a lot of people experience the same.
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dave blanchard ★☆☆☆☆
Absolutely rubbish company, a parcel company what canot deliver parcels properly, 3 times I have been home and the driver had visited well before the time slot given so missed delivery every time, my advice is go with FedEx,.
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Clovio Azie ★★★★★
Absolutely amazing service, missed my delivery spoke to the staff over at Normanton, they were able to get the driver to come back later on that day to save me having to drive to Normanton or wait for next day delivery. Big thanks to Caroline and my driver (I hope I’m right to call him Shane/Shaun).
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Fiore Giroud ★☆☆☆☆
Wow just looking at all the different DX deliveries out there they did a good trick by making one for each depot rather than using a single one. These guys are the worst delivery company in the country. Driver is useless automated support useless people on the phone are nice but ultimately useless.
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Brendan Greaves ★☆☆☆☆
After I Booked my parcel out to leave the next day between 9am and 5.30pm, I got a message the next day at dinner time to say they won’t be collecting it and I have to rearrange another slot, no reason given, no guarantee that it will be picked up at the next slot, no number to ring to ask about why, a complete waste of time. Can I get a refund? It doesn’t look like it as it’s my first time booking and I didn’t open an account,
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Lia Leung ★☆☆☆☆
Trying to drop off something for my visa application, arrived here at 1.45pm on a Saturday, no one answered the buzzer, no one answered the phone, car park was pretty empty, despite their closing time is 2pm on Saturdays! We came all the way from another city so that was a waste of time and petrol. Very disappointing!
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FAQs
What is the address of DX Express?
DX Express is located at Foxbridge Way, Normanton WF6 1TN, UK
What is the phone number of DX Express?
You can contact DX Express at +44 333 241 5031
How can I get to DX Express?
You can find directions to DX Express by following this map link