Avoid at all cost. Like others, I had delays in parts of the kitchen installation which has caused me extra money for the labour which magnet refused to acknowledge or cover. Additionally, my fitter told me that their material is lower quality than cheaper brands, so I ended up paying more for lower quality material and bad customer service
I started designing my kitchen in August 2023. Fitting was delayed but started in December 2023. As of March 2025, my kitchen remains incomplete with ordered items that are in my contract not delivered. I have had no end of stress and drama due to Magnet. The management has a high turnover rate and this means it is difficult to get anything resolved as there is no continuity. They have completely failed to take any responsibility, and I have wasted hours upon hours in this store trying to no avail to get my kitchen finished. The range is actually really limited with limited options for internal fittings. The designer I originally worked with designed a kitchen that was impossible meaning I was fundamentally missed a kitchen design that would never actually work. Her design was fundamentally flawed in a number of areas and this was never picked up on. She no longer works for the store, though I understand left a number of people in a situation similar to mine. Please do not be swayed by their promises of quick fitting - It has taken me over a year and a half from design with no end in sight and I am thousands of pounds out of.pocket as a direct result of their failings. All payment for the kitchen and fitting is taken up front meaning that there is no leverage except legal avenues for any issues that they emerge.
I am not impressed with Magnet; after not only spending over 2h designing my kitchen (and having provided really clear floor plans and mood boards etc) I have yet to receive both design and quote. I found their offering pretty limited (surprisingly) and the person helping us was mostly asking me where to put things and not necessarily giving advice from experience, etc. I’m happy to be taking my business elsewhere
- Outstanding Service from the Designer Diana Wierzbanowska! The Designer Diana is fantastic! She is very knowledgable, and showed genuine compassion for my needs. She went above and beyond to help me find the perfect appliances, ensuring they suited my requirements perfectly. I was very particular and not once did she seem impatient or bothered which made the entire experience stress-free and enjoyable for me. Before visiting the Fulham store, I had tried another Magnet location, but the service simply didn’t compare. Diana's expertise and customer care truly set her apart. If you're considering a kitchen design consultation, I highly recommend booking an appointment with Diana—you won’t regret it! Her manager should definitely treat her to lunch for her consistently outstanding service!
I recently visited the Fulham store to explore kitchen options. I had the pleasure of being assisted by Ujala, and I cannot praise her enough. From the moment I walked in, she greeted me warmly and provided an excellent tour of the kitchen ranges, accompanied by a clear and informative pricing overview. Ujala was exceptionally professional, approachable, and knowledgeable. Despite mentioning that she had been with the company for just over a week, her expertise and confidence made her seem like a highly experienced designer. She provided honest advice on the best options available, including a transparent discussion about pricing, which I deeply appreciated. Additionally, she ensured I had all the necessary brochures, which I found extremely helpful. Ujala is undoubtedly a great asset to the company, and because of her outstanding assistance, Magnet Kitchens is now my top choice. I highly recommend her and the excellent service she provides.
Good for trade
Not very helpful staff, the person I've been dealing with (supposedly from this branch) works in a different branch and so no one here could tweak my plans and requote, no one seemed that interested, tried to tell me " it was obvious a long time ago as he's been gone months" not true its been a week. Probably use a different company.
Had to pay parking as customer parking had a tree surgeon. Empty showroom due coronavirus but staff gave friendly advice
Magnet Kitchens is located at 25-29 Fulham High St, London SW6 3JH, UK
You can contact Magnet Kitchens at +44 20 7384 9567
You can find directions to Magnet Kitchens by following this map link
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