Wren Kitchens

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Reviews

1. John M ★★★★★

   Very happy with our Wren kitchen but here are some things you might want to think about when planning yours. We are glad to report we very much love of our Wren kitchen and this why I am giving five stars. And I am going to list honestly the good bits and challenging bits from our new kitchen installation, to help new Wren customers but also to try an address some of the negative comments on Google reviews and Trustpilot, which I am not totally convinced are fair. First big point – any new kitchen installation (especially when it involves reshaping the room like ours did) is going to be challenging and you should expect for things to go wrong (they always do). So please start with some realistic expectations. And you the client need to be working hard to design and imagine your kitchen and also be the best possible manager when working with your builders. But if you put the work in, you can get a great result with Wren kitchens. The good points • We are very happy with the quality and value for money of our Wren Kitchen. It was almost half the price of a similar kitchen with a well known upmarket brand. And better than what Howdens offered us. • We had an excellent designer in Cinar from Wren Enfield Retail Park, EN1 3RW. He gave us lots of options and was very creative, giving us a design that followed our brief and we really liked. • There are so many different sizes in the Wren kitchen range that if you discover you have some more space, you can quickly slot something in at the deign stage. We found it very flexible and efficient. • We love our Bosch appliances. • Impressed with the length of the Wren guarantees. They certainly look like a company that is proud of its name and its products. • Everything delivered was in perfect condition. And when we had to order something extra, the Wren app was actually very useful. Things to be aware of • We employed our own builder to shape the room and install the Wren Kitchen. We gave him enough time to do the best possible job. And obviously we had to pay him accordingly. • We have no experience of the quality of the Wren installers but one would presume that that they have a very tight schedule to get everything done and bear in mind that something will always go wrong. So, you might want to think about budgeting extra money for your own builder so you get the best possible kitchen installation. • Our builder, who is an excellent general builder and carpenter, has installed Poggenpohl kitchen in the past and he found that once you get your head around the Wren instructions the units were of a good quality. • We live in an Edwardian house, and our kitchen walls are not altogether straight. So, the limited depth to the backs of the Wren cupboard made passing electrics and plumbing behind them slightly challenging. But check other manufacturers like Howden, Ikea, Scmidt- do their units give your more depths at the back to work with than Wren? I am not sure they do. • Even though we thought we planned everything very carefully, things will invariably go wrong. The plug position for an integrated appliance might need to be moved and the electrics chased into the walls to make everything work. You just have to be prepared for it I’m afraid. There you go. I hope you found this review helpful.

   almost 3 months ago
2. Shabana ★☆☆☆☆

   Terrible customer service. If you're thinking of getting a kitchen, check other stores. My designer is at the Enfield store. The only thing he got right was the measurements, which having read everyone else's feedback, is a big thing. Wren does also allow you to order replacements for faulty items on their app at no cost, which is also helpful. But this is where the help stops. From the start, my designer pressurised me into making a deposit, saying that an offer will go unless I made a deposit, encouraged by his Manager. I was firm and checked the design. We spent hours and days going through this, as it was littered with mistakes. Wrong worktops, oven, sink, flooring etc. I had to go through everything several times. Each time he corrected something, he made a mistake on something else. This massively changed the cost of the kitchen. I went with Wren because they recommend builders. These are third party companies. You should check reviews for them if you choose to use Wren approved builders. But if you can, use your own builders. My experience with the Wren approved builders was terrible. The team of builders ruined the whole house when fitting the kitchen. They ran through every room. Cut the worktops etc in the dining room rather than outside. There was dust and debris everywhere. The actual products arrived in a bad state. Luckily, they do allow you to order replacements via the app. But as my kitchen was fitted before Christmas, I had to wait a month for the replacements. I then went through the experience again with my mothers kitchen. This time using our own builders. Wren offered a £200 referral at the time. I asked our designer if we would qualify at the time my mum ordered the kitchen and he said yes. The designer then proceeded to place the order under my account rather than create a new one for my mum. Breached all kinds of data protection. The upshot is Wren refused to pay the £200 referral to me for referring my mum and £200 to my mum who was referred as per the offer, because the designer incorrectly added my mums kitchen to my account. Rather than admit their error and pay up, they refused. I did the Refer a Friend offer on my own kitchen from a friend, which Wren did honour. But when I raised the refer a friend for my mum, the store manager had the audacity to suggest I should pay my mum £200 to make up for Wrens admin error. I spent 4 months chasing this, numerous telephone calls and emails. You will be on hold for 20 mins at a time. The last piece of advice I would give is once you've received a quote from Wren, hold firm and do not be pressurised into giving a deposit. There will always be offers. Also check the price of flooring, sink and worktops. You will find them substantially cheaper online elsewhere. My experience was one of the most awful, stressful, exhausting experiences. I can not comment on whether Wickes, Magnet, Benchmarx or B&Q would be any better, but probably worth a quote. An update to this review, they've agreed to send me the £400 owed to my mum and I as referrals. I'll post an update on receipt.

   almost 4 months ago
3. Saz Hoque ★★★★★

   Was so happy with my first Kitchen I bought a second one! I worked with Yeliz and the Manager Michelle to achieve my dream kitchens. Whenever there was an issue both of them were always prompt to resolve the issues. I visited the showroom multiple times and was always greeted with a smile. The design process with a large family input proved sometimes challenging, but both Yeliz and Michelle always had a solution and were very patient with me and my family - Thank you! My fitters also commented on great quality of the cabinets. I highly recommend the Enfield showroom.

   almost 5 months ago

1. Sarah Jeffers ★★★★★

   I love my Wren Kitchen. I found the whole experience very positive from the design consultation to delivery. I did not use Wren fitters but I found that the instructions to fit my kitchen were really clear and easy to follow. Wren were very good at dealing with any problems with spare parts after delivery. My kitchen is a great space and it’s a pleasure to cook in. I am very happy with the quality of the Shaker units I have and love the worktop that was fitted by Wren.

   almost 8 months ago
2. Georgios Mastorakis PhD ★★★★★

   We had our new kitchen designed and ordered by the Enfield branch. We talked to many kitchen providers, but it appeared that Wren is a big company and would provide (as they did) support when needed, especially for replacement parts (always remember to use the app!). The units/products are fairly priced for this quality. Having Jiyan as our designer was a game-changer, as we changed the design a few times, but Jiyan was very creative and experienced. Together, we delivered what you can see in the images. We cannot recommend him enough! Thanks for everything!

   almost 10 months ago
3. Danny Yang ★★★★★

   I just had my kitchen order completed, I'm so exciting that my new kitchen is on the way now. It's been fantastic experience with Wren Kitchen, from first day browsing around the store by a personal designer to compete the final touch-up prior to the delivery, the whole kitchen purchase journey has been great and unforgettable. I'd like to highly recommend Wren kitchen and especially my kitchen designer Andrew Boateng (Enfield branch) who has been so professional and helpful throughout the design phrases, I would say he is the best kitchen designer with a good heat and passion to get the best results for the customers. I want to give a big thank to Andrew Boateng.

   almost 2 years ago

1. Leonie Le Borgne ★★★★★

   The Wren experience has been 10/10. Belgin Sagan was our designer and she was absolutely fantastic - gave us great options and information, listened and understood intuitively what we wanted, and gave us the best product possible in our budget, was responsive and helpful and reassuring. The kitchen itself is fantastic quality and Wren offer a wonderful financing option - we were spending on construction so this was make or break for us. Timelines and delivery were professional and acceptable. Appliances are real quality. Looking forward to using this kitchen for years to come! Thank you Belgin and Wren.

   almost 3 years ago
2. Sokol Joniku ★★★★★

   We recently ordered our kitchen from Wren kitchens, Enfield. Our experience so far has been great, their designer Jiyan made sure to create our dream kitchen! He has been very helpful, kind and extremely talented and professional! He made sure that the kitchen price matched our budget and needs. Highly recommend Wren Kitchens!

   almost 3 years ago
3. Arte Arte ★★★★★

   I am really glad i chose wren and most of all i found the best kitchen designer Jiyan Yarasir ( from Enfield branch ) For me he’s the best kitchen designer in Uk ,so i highly recommend Wren and if you go to Enfield brand ask for Jiyan,guys he’s the best believe me ,you will not be disappointed.Thanks Jiyan for making my dream come true.I chose material Milano Ultra and it is perfectly that I wanted.Arteninta

   almost 3 years ago

1. London View ★★★★★

   Wow excellent experience of new technology and design for our home kitchen. Great product and lovely customer service. Ordering our new kitchen and I wouldn't know the difference between other company products compare to wren . Very large store , customer toilet, 3D view where clients can see the real kitchen going to install .

   almost 3 years ago

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