absolute waste of time zero communications, telling lies and covering up for damaged/missing items. somone is making a fortune from all the ' missing' wink wink parcels
I bought something and paid for next day delivery. The driver Sahil lied about attempting delivery at my house and uploaded a blurred picture of someone else's house pretending to have tried delivery. I took the day off work so to make sure I was at home, I checked my CCTV and he definitely hadn't been. Spoke to Tim at the local depot and he confirmed driver had been nowhere near my house on his route and promised that Sahil would return that day to deliver my parcel. I waited all day and called multiple times to make sure it was definitely being delivery as I needed it urgently and it was for my little boy. Nobody showed up and I had been lied to. Shocking service!
Only still waiting for package's after 9 days ov them cancelling every day will not be buying goods from companies that use DPD in the future, I've had problems with there service for last few years not happy
Just checked where my parcel is. I've been sent a picture of my parcel next to someone else's bin. Mistakes happen. Followed the link and I can book a callback in 22days!! Terrible customer service
Only use this courier if you would like to have your package lost and then not be able to resolve the issue. Good luck trying to find a customer service telephone number. However if you eventually do, you'll find it's completely automated with no option to speak to someone if you have a problem. Great stuff! There is an email option. After you have completed all details and click send, it wipes the online form clear and displays an error message. Excellent! I dropped off a package at the selected drop off location, a digital label barcode was attached and the online tracking updated to package confirmed at drop off location. And then it remained like that past the scheduled delivery date. I went to the drop off location twice and they confirmed it was picked up for delivery. I submitted a lost claim and have been waiting days to hear any information. The "customer service helpline" states they haven't recieved the parcel yet, and that the sender will be able to say when it's been sent. No options to speak to someone if there is a problem. I am the sender, it has been sent, where is it. The tracking has now updated to awaiting drop off by the sender at drop off location. It was dropped off one week ago! Awful service.
Been to collect a parcel today. Been sworn at by the member of staff. Ended up going back in, requesting manager and complaining in person. I understand company procedures but let's watch how we speak to customers. 1 star.
Been to collect a parcel today. Been sworn at by the member of staff. Ended up going back in, requesting manager and complaining in person. I understand company procedures but let's watch how we speak to customers. 1 star.
DPD Local UK is located at Unit 9D, & 9E, Roundwood Industrial Estate, Lupset, Wakefield, Ossett WF5 9SQ, UK
You can contact DPD Local UK at +44 1924 273116
You can find directions to DPD Local UK by following this map link