Pre booked taxis to and fro, staff very relaxed about giving the complete information or getting the right information. Drags on the phone call without inputting the right information. This person cancelled my reservation and left me stranded.
Dreadful service and absolutely wouldn’t recommend. Pre booked a taxi hours in advance and pre paid. Taxi was half an hour late with no explanation. When we rang twice to ask them where it was we were told 15 mins away and they couldn’t wait for their shift to end. Management said driver declined and couldn’t help when complained next day. Would avoid and definitely wouldn’t pre book
I had a dangerous journey to a Southwell barn. I had explained that there is a What3Words location to pinpoint the exact location for the driver, to the bookings line a day before. However, the driver Bakeerathan he set out without wanting to listen that we would get lost without it and there won’t be network to call for help. He insisted I just tell him directions when we reach the postcode and drove erratically through the countryside from the onset in what was a short 10 min journey from the town. I asked him to stop at a nearby street so I could call the office and provide the details again and yet again the driver Bakeerathan stopped but drove again erratically, while the office were trying to find a way to download the what3words app. The driver then took me to the postcode which takes you to a different barn, at which point I asked if I could call the person at the right barn or the office again, and they drove erratically again saying we could just keep going round different roads until we find it. I was calling then the person who could pick me up from the barn in took us to, and the driver was already erratically driving saying he needed to get to another job. Now we were lost and I was unable to tell the person at the destination how to find me and was trying to share the location with them on whatsapp. The driver said he doesn’t know where the barn is now as he drove off from it away from where the postcode got us to and his satnav can’t find it. Eventually he managed to find it again, driving very fast through different roads, starting and stopping with hard breaks. He was incredibly condescending and made me feel unsafe as a woman and drove erratically. I understand he had other jobs, but if he simply made the time at the start to get the clarity needed, we would not get lost. He also asked for a cash payment and I was not told that this would be the case when I booked by phone the day before, and he was able to take card payment which I said I don’t mind any extra charges for this anyway. I would recommend taxi companies properly familiarise with the what3words as was explained at the booking stage as this is needed in rural areas and towns. I will never book with this company again.
I cannot say just how happy we were when our driver Leanne arrived a little early this morning. She was so courteous, so helpful and so friendly. Her driving was first class. Well done for having her in your team.
I ordered a taxi for 5:50am. It arrived at 5:35am- which is a good thing. However, we were not ready, so I went outside just to make the driver aware that I knew he was there. He completely ignored me and continued chewing his gum. I went back inside to get everything and when I came back out, at the time I had booked, he said ‘You booked a taxi for 5:45am’. I corrected him and he again ignored me and made the journey very uncomfortable. I’m sorry but a bit of customer service is important and to be treated so poorly just isn’t good enough.Its a shame because I’ve always had such a good experience with this company.
Definitely hit and miss with this service. Great for being 24 hours but their reputation is so bad they don't even try to care. Woman just put phone down on me after saying they are fully booked when I tried to get a taxi. I wish I knew a taxi service in Mansfield where drivers want to work!
Driver was on time, very friendly and polite and offered to help with my shopping, definitely would recommend to others. Also the cost of the fair was very reasonable. The ladies in the office taking the booking also very helpful when taking the booking. Wouldn't use any other taxi service in my area.
Called whilst on the train from notts to Mansfield for a taxi journey home from the station which is around 2 miles. Couldn't really hear the girl on the despatcher as the train was noisy, coupled with the train driver announcing the next station as I called. Was met with a very short and sharp young girl on the phone who really could do with a personality transplant or a lesson in customer service. Didn't end up booking the taxi in the end with the way the girl spoke to me on the phone, and also finished the call with "Enjoy your walk home" doesn't really say much for customer service if I'm honest. Used another taxi firm who were at the station for a cheaper price, Absolute shower these guys, Avoid
Worst taxi company going!!!! Booked a taxi for 3:45 to the train station (10 minute drive MAX) to catch a train at 4:12. Booked the taxi at midday, plenty of time for them to organise the cab. The taxi didn’t show up until 4:08, after calling the firm over and over and being completely fobbed off by the rudest woman I have ever encountered. When we called up again to let them know that they have wasted my train fare due to their incompetence I was met by arguments and lies, being told we didn’t book the taxi with enough time which was utter bull. She then refused to let us speak to a manager claiming she was one, if she was a manager she’d have at least an ounce of customer service!! Going to tell everyone I can to stay well clear of this horrible horrible firm.
Sixfivetwos is located at 6 Garden Rd, Mansfield NG18 5SX, UK
You can contact Sixfivetwos at +44 1623 622222
You can find directions to Sixfivetwos by following this map link