Ultrasound Plus Docklands, East London l Private Ultrasound Scans Medical services in London

Reviews

1. Sezen Dumlupinar ★☆☆☆☆

   The receptionist was warm and courteous with the British couple ahead of me. When it was my turn, her tone shifted noticeably - she became rude and hostile. When I mirrored her attitude, her behaviour escalated further. It’s unfortunate that the camera only faces the reception area and not the receptionist, as her hostile manner would have been clearly evident. Get rid off this person please if you don’t want to lose customers.

   almost 6 months ago
2. Nasrin Ahmed ★☆☆☆☆

   I've used private scans before, such as Ultrasound Direct and others. But this has by far been the *worst* inhumane, unprofessional experience. As a doctor, I am *appalled* by how insensitive and unprofessional the staff are. Booked an early ultrasound scan because I've been worried about some spotting. I arrive and the sonographer already had a very monotonous, moody, non-engaging personality. She stated she could not see a foetal heart beat. Naturally I'm worried. She reassured that sometimes it's too early and I should book a rescan (bare in mind, in my previous private clinics they offer this for free when the scan doesnt pick up what you paid for, considering you're already paying a lot). I return to the desk, and was just handed a report, no scan photos, and told someone will call me to arrange the next scan free off charge. I never received a call. Or any photos. I call the admin, they denied any of this happened. The receptionist then says "Since it's a non-viable pregnancy, there's nothing to see on the scan so there's really no need to send these to you?" I beg your pardon?? The most insensitive way to deliver bad news that was not confirmed by a medical professional (please note I am a doctor and she was a receptionist and the sonographer barely seemed to want to engage. We had to keep probing questions to get answers as paid customers), and that too paid £80 for the scan, expecting everything. If I were experiencing a miscarriage, all the scan photos and report are essential for me to handover to the EPU/obstetricians (which were requested when I contacted my GP). I informed the EPU of my experience and they also stated this was out of their remit to do this or state that, and how normally this would be classed as misconduct. I've been devastated since receiving that information over the call. STILL haven't received a scan photo. AND surprised, in such circumstances, they are not offering a rescan for reassurance. They expect you to still pay £65 (discounted price apparently) while other Ultrasound companies give it free off charge in situations like this.

   almost 7 months ago
3. Rose ★☆☆☆☆

   The doctor/nurse wasn’t one bit welcoming or warming. I found her very arrogant , wouldn’t let us film the heart beat, ruined whole experience due to her whole energy. I don’t not recommend this place at all so sad ! I wasn’t expecting this experience I was expecting an excited warm experience. If you want a happy experience do not book here. Also they got the dates completely WRONG ! I wasn’t told I was 6 weeks 5 days !! I wasn’t I was over 10 weeks !!

   almost 7 months ago

1. Masuma Hoque ★★★★★

   The staff are so nice and professional. They make you feel so welcome. The sonographer was so bubbly it was a lady with glasses short with black hair. They gave free gift aswell with it and cute key rings. Their service is brilliant and quick. Guys I would deffo recommend this place

   almost 9 months ago
2. Pravin Borhade. ★★★★★

   We had an absolutely wonderful experience at this sonography clinic in London. Being our first pregnancy, we were naturally a little anxious, but the entire team made us feel comfortable, supported, and completely at ease. Lady at reception was very warm welcoming, polite and answered all query. Amazing experience throughout the process. Team helped to clear all queries with patience, and made us feel reassured throughout the entire scan. This was our very first ultrasound, and it couldn’t have gone better. We left feeling incredibly grateful for such a positive experience. The service was worth every penny. If you're looking for a professional, caring, and welcoming clinic in London, this is the place to go!

   1 year ago
3. Emily Shanley ★★★★★

   We managed to get a same day appointment for a pregnancy growth scan, the clinic is very easy to find and also very clean. The receptionist and sonographer, both were very friendly and polite, the sonographer took his time and the scan was not rushed and I was able to ask any questions I had. I would highly recommend this clinic, we also got a free gift when leaving which was a nice touch.

   almost 3 years ago

1. Emejotita Bustos ★★★★★

   After a scare with the fundal height charts used by the NHS that suggested that my baby wasn't growing as he should have, I decided to book in this clinic as they had an available slot that same day, because I needed some peace of mind. Both the recepcionist and the sonographer were nice to me and my partner. Just after we explained our situation, the sonographer told us that fundal height is a very imprecise way to measure baby's growth and depends on a lot of factors. He also explained all the measurements he was taking, and finally he told us that the baby was growing well, and gave us a 4-page report with the measurements to send back to the midwife. Overall very happy with them!

   almost 3 years ago
2. Dañele Dañele ★☆☆☆☆

   Absolutely appalling experience with the receptionists. We had to reschedule the appointment because my wife was asked to go to emergency at Queen Elizabeth Hospital by her midwife. There is very bad signal over there and couldn't phone to the practice whilst my wife was being visited, which took 5 hours. After that we received a call from Ultrasound Plus, where they basically insulted us for not attending. The next day we found out they also blocked our account, and we had to use another email to register again. Their tone, the utter lack of sympathy just horrendous. You don't want to be dealing with a delusional nut, in a moment where you already feel tired and vulnerable. The rest of the staff, instead was absolutely helpful and kind, and we had a great time during the scan.

   almost 3 years ago
3. Ruth Fleener ★★★★★

   I had an early reassurance scan here at 13 weeks & 3 days. The staff was so friendly, kind, and supportive. The sonographer was so gentle, friendly, and reassuring. I would always come here for scans. Absolutely brilliant place in East London!

   almost 3 years ago

1. Mildred Hall ★★★★★

   Highly recommend Ultrasound Plus Clinic! I've been to different private scans for my previous pregnancies, and honestly, this was the best I found in East London The lady at reception was very friendly, polite, and helpful. The sonographer provided the most amazing experience. She was patient & professional, trying her hardest to get the baby to move and reposition better. The rooms are a lovely atmosphere, and we were very happy with the package we chose and the service we were given!

   almost 3 years ago

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