Shrewsbury Road Health Centre Medical Services in London

Reviews

1. B C ★☆☆☆☆

   My experience of the doctors and clinical pharmacists at Shrewsbury clinic is that they tend to call whenever they want, regardless of whether it’s a different day or time when compared to the actual allocated slot for a telephone call. My most recent experience is a clinical pharmacist calling at a completely different time and day to my appointment, and then marking it on my record to say that I missed my appointment! Others I know share the same experience, and it’s sad to hear that it happens to many elderly patients who are confused by the onset of private calls at non allocated times, whilst they’re otherwise preoccupied and which they can’t differentiate from scam callers. It’s quite clear that significant proportion of this new wave of the medical staff here are more interested in finishing early or not working a specific day by getting their calls completed at their convenience, not their patients. The ones who care are slowly dwindling (or retiring) and are being replaced by ones who have no care for the local community. Time to switch!

   almost 6 months ago
2. Adrian Sheehan ★☆☆☆☆

   i used to rate the blood testing clinic here but after today I felt that I had to review - I had a blood test booked for 13.50 today - Turned up early then realised I had not been given the form by my GP . I thought I would go anyway as the text said you may be turned away if you don't have it - I thought I would ask anyway and was told no I needed to rebook unless I could be there and back in 15 minutes as the appointment auto cancels after 15 minutes I decided to give it a try as I may get back in time - so my appointment expired at 14:05 - I arrived back at 14:08 and tried checking in - system said I needed to rebook - As the waiting room was empty I thought I would ask if they could possibly do it today because I had already had to wait for a week to get the appointment - In the blood testing room were 5 staff - none with any patients and all chatting - I asked politely if ,seeing as no-one was waiting , could I please have my bloods taken to save me having to rebook and make another appointment - I had already taken time of work to get the test done . I was told no - it's not us it's the system , we have 200 tests a day to perform - I pointed out to them that the waiting room was empty , there were 5 of them there , surely they could do it then but was flatly refused . So I have had to rebook -ok it was my fault that I didn't have the form and had to go get it it but I was only 3 minutes late and there was simply no-one there - This is so ridiculous - at least I turned up for the appointment and was only a few minutes late -when probably many appointments simply did not turn up - We always recieve texts saying how much it costs the NHS for missed appointments - I now have to book another appointment and use up a test that someone else could have used -It would have made sense if there was a queue of people waiting for tests - but the place was deserted - Steer clear of this place if you can

   almost 9 months ago
3. Jolyne Kujo ★☆☆☆☆

   I’ve been to the chest clinic multiple times, and the waiting times are absolutely unacceptable. I always arrived 10–15 minutes before my scheduled appointment and checked in with the receptionist, but every single time I was left waiting 1–2 hours before being seen by the doctor. This has happened on all five of my visits, and it only seems to get worse each time. I don’t understand the point of giving patients a set appointment if they’re not going to be seen anywhere near that time. It shows a complete lack of respect for people’s time. I do not recommend this clinic at all. If you have an appointment here, I strongly suggest changing to another clinic for your own sake. This place has wasted hours of my life, and I will be raising this issue with the appropriate authorities because it is simply unacceptable.

   almost 10 months ago

1. Anthony B94 ★☆☆☆☆

   Useless staff, useless service, useless Drs who don’t care what time your seen! Remember it’s there practice funded by NHS So they getting paid and all they wanna do is be tight as a**holes and make More money for themselves !!!!!!!!! All going private and down the the drain! trust me I know. These Drs that can’t speak a word of English some of them and also some of the staff as there is no diversity whatsoever now Grew around the hospital for years and I’m All for change but for the right reasons and everyone every race is treated in the correct and respectful manner not to BS too! You Drs need to think about duty of care and and not your wallets! I’m P****D with the service there. The team who do the bloods and on that reception and everyone else down that part of the building I find friendly but not the other end.

   almost 3 years ago
2. Sy ★☆☆☆☆

   Reception are rude and untrained. They dont know how to listen and talk to people with respect. The doctors are hacks and don't know anything. Never diagnose properly or listen to the actual problems. Worst clinic I've ever been to

   almost 3 years ago
3. Bettina Bekoe ★☆☆☆☆

   I called the surgery 20 times between the hours of 8am and 9am. I have evidence of this on my phone. I called as soon as the clock struck 8am. In all the 20 times I called a pre recorded message came on saying the lines were busy and to try again. How do people get through? My son has asthma and was experiencing severe continued coughing over the past 1.5 weeks. I was very concerned. I did not manage to get an appointment. I then called reception later to talk about the situation. The receptionist was extremely rude, dismissive of the issue and completely uncaring. She promised to provide a link to the online consultation but she did not, nothing came through. So she lied. I called a few hours later to make a complaint to the manager . Only then was a nicer receptionist able to allow my son to get an appointment. The doctor was very nice and the second receptionist. The first receptionist, an older woman I initially spoke to was extremely rude and horrible. The nasty receptionist has been the subject of many negative reviews of the Shrewsbury Road Surgery on the internet. She needs to be trained about patient care, courtesy and compassion or be fired. She is a disgrace to the surgery. Completely unprofessional.

   almost 3 years ago

1. Soul S. ★☆☆☆☆

   The most doctors are friendly and helpful, but the reception/admin staff are anything but. They do not understand what you are trying to convey and do not try to understand at all! Because of this, I have had problems for over 4months, which could've been resolved in 1 day. Absolute disgrace

   almost 3 years ago
2. Sadaf Hussain ★★★★☆

   Pretty crowded. Need to wait for my turn patiently. Social distancing and Wearing masks still applicable. Neat tidy safe zone. The best thing I saw was they have bicycle parking stands. Wish I knew it earlier would have brought my bike. I wonder why usually nobody mentions bike parking. Overall good experience as always. The inly complain it is boiling hot in the waiting area.

   almost 5 years ago

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