Send a parcel to Germany never got there. Took 4 months to get it back to me damaged and items missing. Threw out claim saying not well packaged. How do they know ? Down money and item. Rip off service and customer after care. Will be using other couriers in future.
Great service from these making it easy to choose your postage the way you want to send without a contract in place
I regularly send parcels. I recently start using despatchbay on regular basis. Had really bad experience with collection at two consecutive occasions. There website needs updating and provide more accurate information while booking and cancelling shipments. They deducted £25 from my account for cancelled orders.
One star is overly generous. Parcel was on a 48h delivery. 5 working days later no sign of the parcel. Countless calls and emails to customer service nothing but false reassurances and failed callbacks. I explained how urgent and time sensitive this item was and offered to collect it but no intests to help fix the problem. It was as if their customer service agents are just programmed to say "sorry it will be with you tomorrow" then never follow up on anythling. No empathy or any drive to fix the problem. In the end I had to source new products and collect them myself. I strongly suspect any 5 star rating is false. Personally would avoid letting this company handle any of your courier needs.
I used this service 2 years ago, typed in the correct dimensions and weight of my parcel (as calculated by Despatch Bay), paid the amount due and then posted the item . 2 years later I have seen £60 taken from my PayPal account because the item was oversized ! I was never made aware of this at the time and the dimensions and weight of my parcel were exactly as I stated - the fundamental point of this service is to find the best price for the size of parcel you have and it completely failed . Stay clear
1 star is generous. This company has now cost us thousands in failed collections, random charges that don't add up and they refuse to provide evidence. We have been hit with massive phone bill charges for calling them to ask why DX and Parcelforce just don't bother to turn up when things are booked, we have shipment that just never make it to their destination and they can be bothered to look in to it or return the items to you and then give you a loud of rubbish about how you can claim for it. We are not filing a claim with the small claims court. I have never known such a dismal company in all my life - stay well clear and just book items directly with a courier and save the problems and your money.
My business has been using despatch bay now for a couple of months sending roughly 35 parcels each month. Really happy with their level of service. The driver who collects on my round is a really friendly bloke who always helps carry the parcels out. They turn up within the same hour every day wich is a massive bonus if I need to pop out, I know I wont have missed the collection. The customer service has always been great if ive needed to call up. Its not a free phone however I have only had to call once or twice. There has been a couple of late deliveries but this is to be expected in bussiness and has always been resolved promptly. Will continue to use these as my main courier.
Despatch Bay is located at West Retford Hall, Rectory Rd, Retford DN22 7AY, UK
You can contact Despatch Bay at +44 871 210 0122
You can find directions to Despatch Bay by following this map link