West Middlesex University Hospital Emergency Department Medical services in Isleworth

Reviews

1. Michelle S ★★★★★

   I just wanted to share how positive my experience was today at West Middlesex Hospital. I came in after slicing my finger with a can, and from start to finish, the staff were polite, kind, and extremely helpful. A special thanks to the doctor who checked my finger — their professionalism and care really made a difference. I only wish I knew their name so I could thank them personally! Please pass on my gratitude to the team. You all made what could have been a stressful experience much more reassuring. Thank you again!

   almost 7 months ago
2. Anita Manukyan ★★★★★

   Heartfelt Thanks to Dr Elbarbary at West Middlesex Hospital A&E On the 5th of September, 2025, Dr Elbarbary saved my husband Michael's life with his prompt actions, providing exceptional care for my husband, professionalism and humane attitude. We’d like to extend our heartfelt gratitude and appreciation for what Dr Ayman Elbarbary did for Michael. We’d like to thank all doctors and nurses at West Middlesex A&E as Michael received exceptional care from the other doctors and nurses and specialists as well. Best Wishes Anita P.S. On a negative note, I called the following day to thank the A&E staff for saving my husband's life, and the rude woman on the switchboard told me she wasn't a messenger for me. Your switchboard staff need extensive training on basic manners and normal human behaviour, let alone requirements of a patient/customer facing job.

   almost 7 months ago
3. gadah bengalha ★☆☆☆☆

   I am writing to express my disappointment with the service I received when I called your reception earlier today to find out which department a family member had been admitted to. The staff member who answered, named Alia, was extremely rude, unsympathetic, and unprofessional throughout the call. She repeatedly placed me on hold without explanation and spoke in a dismissive manner. I was simply asking for information about my close relative’s location within the hospital, yet her attitude made an already stressful situation much worse. This level of customer service is unacceptable, especially in a hospital setting where families are often anxious and vulnerable. I kindly ask that this matter be reviewed and appropriate action taken to ensure that callers are treated with respect and compassion in the future. Thank you for your attention to this matter.

   almost 9 months ago

1. Thorsten Giersch ★★★★★

   I feel like only bad experiences are being written about. I was absolutely impressed. The nurses, the doctors and the care taken were all amazing. I'd go to this hospital again in a heartbeat. Hope the teams there feel appreciated.

   almost 11 months ago
2. sue paterson ★☆☆☆☆

   Visited here on Monday 20th March around 1.00p.m. after having a bad fall. The 2 receptionists on duty were very abrupt. The male that dealt with me did not show any interest at all in what I was trying to explain had happened He took my details and simply said sit down. Both receptionists on duty at the time were border line rude to most people that came to the reception. The area for waiting is not clearly displayed so when people went to the reception window they were told to move away with no clear direction of what to do. Several people commented on there lack of good manners. The triage nurse was absolutely amazing, very kind and reassuring. As was the doctor who treated me. RECEPTION YOU LET YOUR TEAM DOWN

   almost 3 years ago
3. Ryota Saito ★★☆☆☆

   A woman at the reception in the Urgent care centre treated every patient like an inconvenience. She was speaking under her breath and could not hear a thing so I politely asked to repeat, straining my ear towards the glass partition. All the same, she made no effort to speak up, she was looking down whispering into the computer. I politely asked her to speak up and she gurned as if it was my fault not understanding her. I had my chin split open and was feeling shaken at the time, and could not understand why she had to treat people in dire pain/agony with such contempt. Very unpleasant experience. There was a huge notice behind her on the wall which urged to respect the staff while the staff was nothing but disrespectful. Two stars only because the nurse and the doctor at AE were lovely and very helpful.

   almost 3 years ago

1. NamanPreet Singh ★☆☆☆☆

   Very rude staff, UCC receptionist counter 2 lady was very rude. My friend had cut in his finger and waited for aprox 2 hours and still not able to get treatment. Worst treatment to patients, for this we pay thousands of pounds for NHS. People would be die instead of getting treatment. Worst.

   almost 3 years ago
2. Poom Settha ★★★☆☆

   I can totally empathise having to deal with difficult patients at the A&E and the nurses are doing their best to accommodate everyone. However the system seems so inefficient. The traffic to the hospital is also horrendous.

   almost 3 years ago
3. PraNishanth Vlogs ★★★☆☆

   Even though it is an emergency care unit or urgent care centre the waiting time is quite a bit lot to see the doctor. Patients has to wait for a long time and there is only less information from the reception all they can say simply is please be seated will call you later. Thats it.

   almost 4 years ago

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