St Helier Hospital Emergency Department Medical services in Carshalton, Sutton

Reviews

1. Rakesh Gupta ★★★★★

   Well, what an experience. There is a very long wait and process to be seen, assessed and treated. I spent nearly 8 hours there. The queue started when I was trying to park in the visitor's car park. It takes a couple of hours before a nurse sees you and takes your blood pressure, pulse and temperature. Then another couple of hours later, a nurse takes some blood samples. Then it's another 2 hours before the results return. You are then seen by a doctor who discusses your situation and possible treatments or further investigations. There are a lot of patients there, all with their own problems and issues, all in need of urgent treatment. So, in the end, the wait is worth it as you get seen and your treatment can begin. I was given antibiotics and asked to return for a scan. The staff, nurses and doctors are very helpful and friendly. Next time, I will park nearby and walk as had to pay £20 for the car park.

   almost 6 months ago
2. Nikki Erlank ★★★★☆

   The staff at this hospital deserve all the good things in life. Every single staff member, doctor and nurse seem to be exceptional at their jobs and exceptional human beings. We are so grateful for their hard work and the time they put in to make us feel heard, no matter what time of day or night. It would be great to see some money invested in this hospital. The facilities are lacking and crumbling. It is cramped in the kida waiting area, a lot of the toilets don't have tampon bins and baby changing, and it would be great to have water fountains that you could fill up your bottle instead of those tiny cup fountains. The lights are so bright that it's near impossible to find a corner to settle a sore and screaming baby.

   almost 7 months ago
3. Aude Christofides ★☆☆☆☆

   I am a disabled lady with an invisible illness called Ehlers Danlos. I have severe chronic pain and I am on morphine. I use a crutch when I am OK but I need a wheelchair when I am ill. I am on the higher mobility PIP. St Helier’s A&E nurses gaslighted me when I requested a wheelchair to go get the CT Scan. I was in agony, I didn’t eat anything all day as I was poorly so I was so weak. I also faint when I am healthy due to dysautonomia, so really, I could not walk. The nurses made such a fuss, and from there switch on all of the lights and try to make my life even harder. They disconnected from my IV, and left me without treatment until I would become ‘obedient’. Eventually they called security and I was discharged. Probably for the best as why would anyone want to be treated by them? How can you trust such people? My blood test were abnormal and instead of caring for me, they dumped me as I am disabled. Avoid at all cost

   almost 8 months ago

1. Arup Kumar Das ★★★★★

   I had to take my wife to A&E today after she’d been suffering from abdominal and back pain for two days. It’s never easy walking into a hospital worried about someone you love—but the care we received was really good. Within fifteen minutes of arriving, nurses attended to her, ran initial checks, and took blood samples. Yes, we waited around two hours, but that was simply for the test results—and anyone who’s ever had a blood test knows it can’t be rushed. Throughout that time, I watched the staff—not a single person was sitting idle. Everyone was running between patients, doing their absolute best under enormous pressure. You can clearly see the NHS is short-staffed but not short of heart. Every nurse, doctor, and support worker there showed calmness and dedication despite the chaos. So instead of complaining about the NHS, we should be proud of the people who keep it standing. If you want better healthcare, don’t criticize the staff—question the government. Ask "why such a vital institution isn’t properly funded or supported." My only suggestion would be to have a few beds available for patients who are unable to sit for long periods. My wife had real difficulty staying seated, and a bed would have made a big difference to her comfort. If we want better healthcare, we need to build it—through education, empathy, and by encouraging more people to become doctors, nurses, and carers. Support the NHS, not blame it. Thank you to every single person working there today—you made a difference when it mattered most.

   almost 8 months ago
2. Olympia Ellinas ★☆☆☆☆

   I am not sure what I can say here but erm, I do not go here because I seem to attract problems without causing them here. Also I think the staff do not have autism training at all but I can't confirm this of course. I question the things they have responded with I have come here. I am honestly not the problem they seem to think I am. I travel further if I can, if I use a&e at all.

   almost 3 years ago
3. H Ashour ★☆☆☆☆

   Do not come here. Literally any other hospital emergency department is better. You will waste your time and regret it. I was told after hours of waiting that I had "sciatica" and if it was anything else I wouldn't have been able to walk. No scan, and no real attempt to diagnose. I went private and needed urgent surgery for avascular necrosis of the femur. This place is everything wrong with the NHS.

   almost 3 years ago

1. Anne Geater ★★★★☆

   The treatment I received from the medical staff once I had been seen by a doctor and her nursing staff was excellent and I was very well cared for. However I had to wait nearly 8 hours. Far to long. The cleaning staff and reception staff were very good and I would like you to pass on my thanks to them.

   almost 5 years ago

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