Tuffnells Parcels Express Tinsley, Sheffield

Reviews

1. Alastair Gavin ★☆☆☆☆

   The very worst delivery service I’ve ever experienced by a long mile. Heavy goods ordered for building work, booked as a next day delivery, took two weeks to arrive, with not a single email replied to, let alone an apology. They were booked to take the goods back as replacements had to be bought, and guess what, they still haven’t showed up, a week later. Avoid at all costs.

   almost 3 years ago
2. Daniel Black ★☆☆☆☆

   Incompetent delivery service, ordered something this company was supposed to deliver. They attempted twice without any notice of time slots when they said they would give one. Arranged the delivery three times since and they did not send it out, after phoning up the fourth time, they said it could have been sent back to the supplier as the label might have fallen off. They don't sound bothered to chase things up for you and just want to pass the blame on, so its out of their hands

   almost 3 years ago
3. rob pacman-jedi ★☆☆☆☆

   Without any doubt the worst courier in the UK. Their "Track and trace" system is a joke, it's either at the depot or out for delivery. Or, out for delivery all day followed by at the depot. They don't do weekends, that really is absolutely useless. What is the point of this company? I expect "Garf" from "E-bikes direct" is asking himself that very question now. I would never use Tuffnells or recommend them to anybody else.

   almost 4 years ago

1. Kay Parkin ★☆☆☆☆

   I'd give no star if able to was told my goods was being delivered Friday they never came then told out Monday still never came. Then Tues the supplier said they told them its been delivered which it's not. Tried contacting them for 2 days and nobody answering phone worse service ever. Still don't know where my goods are not letting it go as lot of money to lose.

   almost 5 years ago
2. diane round ★☆☆☆☆

   Ordered a marquee for my shop with delivery to take 2 days. It's now over 2 weeks and I have 2 of the 3 parts of it. Firstly they delivered 1.piece and had to ring for the other 2 pieces. Was told they would be there that day. After 2 calls and hours of waiting was then told 1 piece had now been damaged but the other on it's way. Didnt arrive and they never bothered to to let us know. Called again to be told that damaged also and had to be returned. So had 1 of the 2 pieces. Waiting again today to be told when we rang it had arrived at depot but they didnt know where it was. When they eventually found out where it was it was damaged again and returned to supplier. What are they doing with them throwing them about. They didnt even bother to let us know it wouldnt be coming. If I ran my business like this I would be bankrupt. I NEVER put poor feedback on anywhere as I would always go to the source. But as we arent allowed to speak to a manger I was left with no choice. And why the supplier still uses them I'll never know!

   almost 5 years ago
3. Michael Hampson ★☆☆☆☆

   Was given an option to choose a day of delivery which was last Friday. Waited in all day and nothing arrived. Emailed the supplier who advised they were unable to contact Tuffnells but it would be delivered Saturday. Waited in all day nothing arrived. On Monday Tuffnells decided to deliver with no prior notice. Would not recommend ever using Tuffnells. I dont know what the supplier is thinking of using that company as a courier

   almost 5 years ago

1. Chazthene Bouffard (Chaz) ★☆☆☆☆

   I'd give a zero if I can. I got a "we've missed you" card on Monday so called through to their office to rearrange delivery for Wednesday as I knew I was going to be off work and was sure I could receive the delivery. Guy I spoke to confirmed that they will hold it until Wednesday,21st April. Wednesday came, waited all day for it arrive. Got to 4pm, called through to their office again to check where it was and was advised that the item was sent back to the supplier because apparently they attempted to deliver three times. I received no email confirmation or phone call to say that they were delivering on that day or they have attempted to deliver it. The only thing I received was the card from Monday. They guy on the phone said the driver tried to deliver it Friday, Monday and Tuesday. Extremely disappointed with their service. Not sure who's worse, Tuffnells or Hermes. At least the people answering their phones are polite but everything else about their service it s***. An absolute waste of a day. I could've done something else than wait for a parcel that wasn't coming when it was meant to.

   almost 5 years ago
2. Me ★★☆☆☆

   Don't use if you want to maintain YOUR reputation. Had a parcel which was not delivered on the delivery date as the driver ran out of legal driver time (so they over pressure their drivers). The following day they didn't even put the parcel on a van. The day after that they didn't out the parcel on the van. They now refuse to deliver it until after the weekend (we don't open on a sat). No reason given just that they are incompetent. I wouldn't use this company to send parcels as I now have to question if we use our supplier again if the service from the delivery company they use is so poor. Only reason they were given 2 stars is because they were not rude when I spoke to them. still don't have my parcel tho.

   more 8 years ago

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