Parcelforce Worldwide Rotherham

Reviews

1. Charlotte Connell ★☆☆☆☆

   Awful company, never had a smooth delivery with them or Royal Mail. Tried to deliver my package but I wasn’t in, said on my red card I needed to choose a redelivery date, which I did. They sent it back to Rotherham saying I had to pay customs fees which I have already paid a week ago. Took forever to find a number to ring, once I got through, they told me they’d get rid of the customs fee glitch and I’ll be emailed the updates. I’ve received nothing and it still says I have to pay customs again on the tracking. I went onto the customs page and it said I’ve already paid, tried to change my delivery date, won’t let me because I’ve already updated it to a day that’s already passed. Tried ringing them again today, it’s taken 9 attempts at ringing them to get through and I still haven’t got my package

   almost 7 months ago
2. The CoinOp King ★☆☆☆☆

   Ex-account customer. Constant excuses on why they wouldn't collect from us. The best one was that we're "too far out", so we often got missed. Several times I had to load my own van, and drive the packages to the depot due to constant missed collections. They never answer the telephone. The number I do have for the dispatch team is regularly answered and is put straight down. They charge random surcharges on their invoices which they have no explanation for - and as they don't keep any proof, pictures or notes - they can surcharge you what they like *without* having any evidence to support what it was for and why! It's then down to you to provide pictures of a package you sent several weeks before to prove it wasn't oversized or overweight - which of course is virtually impossible as the package has long been delivered (or often lost). Latest disaster is a customs charge. I received no card which they apparently "left with me", but I managed to pay the charges online using the tracking details. Delivery day came and went. No way to contact Parcelforce via telephone. Online form that promises a *2 day* response took almost 2 weeks, by which time the information was irrelevant. I was informed in the overdue contact that I didn't get a card, as the "systems were down". The last time the exact same thing happened was a few months before - I wonder if the systems were down then too? Or couldn't they be bothered to drive out to me to bring a card? Either way, this is a re-recurring issue which clearly hasn't been solved. THIS is why other companies such as UPS or Fedex are a little more money. You get what you pay for.

   almost 7 months ago
3. James Prentice ★☆☆☆☆

   Where to start?! The delivery driver didn’t leave parcel in a safe place as requested. The app is atrocious. Currently at the depot attempting to collect my parcel. Nobody behind the counter, pressed the bell as directed, still nobody turns up. Ghost town… There is every chance that I’m still stood here when you read this. Update.. after waiting over an hour the parcel couldn’t be found and my details were taken. The parcel was delivered today and, to give credit where credit is due, the delivery driver was extremely apologetic and was already aware of the issues I’d experienced. There is obviously a systemic issue with the company judging by other reviews but at least there are a few employees who try their best!

   almost 8 months ago

1. BASET LASMAR ★☆☆☆☆

   This is the worst parcel experience I have ever had. The tracking history is a complete fabrication of events, resulting in unacceptable delays. 1. False Hold: The delivery service placed an unsolicited "Item Retention" hold on my parcel, causing the initial delay, despite me making no such request. 2. False Attempt: They then claimed "Delivery Attempted - No Answer," which is a lie. I was home all day, and no attempt was made, nor was a card left. 3. Failed Promise: After requesting collection, they promised redelivery "the next working day," which also failed to happen. My parcel is now significantly delayed and the tracking system is completely unreliable. Avoid using this service if you need a reliable, honest delivery.

   almost 8 months ago
2. Hardik Chovatiya ★☆☆☆☆

   Very bad experience with the ParcelForce. I’ve never experienced such incompetence or lack of care from a company. It’s ridiculous that I even have to chase you for something that should have been handled properly the first time. I did send my parcel on 5 Oct 2025 with 48 Hours Service It's still in the Rotherham Parcelforce. They are not sending back to the senders I did mention all details on the parcel.

   almost 9 months ago
3. Romero U ★☆☆☆☆

   Zero stars. Incompetent. Absolutely useless. I've been waiting in my house every day for a week waiting for a delivery which was scheduled for delivery every day. Running my work schedule and past week. I went in to collect the parcel, now they are unable to find it. Can't locate it and are unable to do anything. A service like this shouldn't exist if they are unable to provide the service they claim to offer

   almost 3 years ago

1. Dave Martin ★☆☆☆☆

   Waited in all day and tracked parcel. When it was literally just down the road from me I got a message saying that delivery had been attempted half an hour before . No card left as no driver had been to my property. Fuming as it was an urgent package one star is too good. Nothing but liars.

   almost 3 years ago
2. Kaz Farooq ★☆☆☆☆

   2 times the driver has not bothered to knock on the door. Just left a card. My son the first time waited in, my daughter the second. They never heard the delivery driver. So I missed two parcels. I work so I can't just sit in and wait. No text or email came to tell me a parcel was being delivered. Useless delivery service. Dr Farooq.

   almost 3 years ago
3. Gemma Casson ★☆☆☆☆

   I’d give this zero stars if I could. Rotherham based driver left a very expensive parcel abandoned on the doorstep of the home where there was nobody in and forged a signature. It’s now missing in thin air, it was a tutu for an 8 year old little girl. Customer services are just as bad saying it’s been delivered I’m getting passed from pillar to post still chasing it up. It’s a really bad negative end. Thefts and fraud by drivers peoples expensive goods vanishing in thin air. Disgraceful customer service. Never ever will I use this company again. Wonder if I’ll ever get my money back. So wrong on so many levels, after reading other reviews it’s apparent that these thefts and fraudulent signature attempts are the norm, will definitely be looking into reporting this to the local police and the HQ.

   almost 3 years ago

1. asha malpan ★★☆☆☆

   I had a parcel from India which was supposed to arrive in 2weeks.The tracking showed that it is held in parcel force depot due to unexceptional reason and attempted deliveries 2 times .It was not at all true that we haven't received any cards or notifications from parcel driver. At last with so many calls and mails I called it from the depot .The reception staffs were very good and I collected my parcel in less than 5minutes.The parcel delivery drivers are ridiculous .

   almost 3 years ago

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