Giggs Hill Surgery Medical Services in Thames Ditton

Reviews

1. geoff harrison (loonybincat) ★★★★★

   Update 12th November 2025. Went to the surgery to drop off my Boots eye prescription. And I mentioned that I was eligible for flu and covid. When I gave the receptionist my details she entered them and then gave me "that look". I said I believed I had made an appointment earlier maybe a couple of weeks ago. "2nd October" she told me. I apologised profusely. I've had quite a lot of procedures and consultations over the last two years and the NHS despite the negative opinions has been fantastic. If I'm due a procedure if there is a cancellation they will phone me and ask if I will take it. I never say no. The hospitals St Peter's and Kingston, despite being overstretched - the nurses, doctors and specialists are brilliant. Back to my GP receptionist. She smiled at me and arranged for a flu jab straight away. They were out of the covid jabs, but they will text me when they are available. She didn't have to do that. I've heard receptionists get dogs abuse from mostly self entitled rude people. Unnecessary. So I got my flu jab. The service I recieve when I contact the surgery has always been polite, warm and friendly. I have over the years been registered with various surgeries depending on where I was living. In some of them getting past the receptionist was Mission Impossible. But not so at Giggs Hill. I feel I matter here and not just a number. My health is deteriorating and I have a great team on my side. I don't know where all the bad reviews come from. I have never had a problem and the staff are helpful and friendly. Seeing a GP face to face can take a while, but I get same day telephone appointments

   almost 10 months ago
2. Thomas Hingston ★★★★★

   First visit to this practice. Having just had a thoroughly efficient and friendly experience, I decided Giggs Hill surgery more than deserved a 5 star review to help correct an overall Google rating (2.1 stars currently) which appears to be the result of customer experiences dating back over 5 years ago and which is therefore, in my opinion, inaccurate and undeservedly low for its present day offering. Also worth mentioning that, in my 33 years on this earth, I don't think I've ever attended a GP clinic and been called to be seen by the doctor EARLIER than my appointment time. Very attentive, professional and knowledgeable expert physician as well; Dr Shah - thank you.

   1 year ago
3. Astra Papachristodoulou ★☆☆☆☆

   The receptionist is slow and unhelpful. She told me to walk in the waiting room without taking any of my details which meant that I waited 40 minutes without the GP knowing that I had checked in for my appointment. I had to go and give her a nudge for her to actually take my details down and soon after I was seen by the GP.

   almost 2 years ago

1. Alex ★★★★★

   I have found Giggs Hill and Glenlyn Surgeries to be very quick to contact me after submitting online forms requesting medical help and to arrange repeat prescriptions.

   almost 3 years ago
2. Jemma Smith ★★★★☆

   From having my covid jabs, having gallbladder removed and multiple appointments to diagnose and also getting routine appointments for my young daughter, the surgery have been really good and caring. Yes, you might have to wait a while on the phone for an appointment but the addition of the online enquiry form where you complete the form with your problem and the staff respond, has been a great improvement and a welcome addition. They have always come back to me really quickly.

   almost 3 years ago
3. Stuart Gilson ★★★★★

   I had my first Covid Vaccine on Saturday and the amount of people that had to be processed was huge. But the staff and volunteers were brilliant, from dealing with parking and what seemed like a never ending queue of people, they had it running like clockwork. It took a total of 15 minutes from start to finish for me. Fantastic Job by all those involved. Thanks

   almost 5 years ago

1. Eilish Jamieson ★★★★★

   I have just had my vaccination at Giggs Hill and can not praise the team there enough. In a matter of days from the surgery sadly having a fire, the doctors and team had relocated to the local community centre, and had the program back up to speed and running incredibly efficiently. Even finding time to check in on patients as they passed through to see how they were doing. Such a commitment to keeping the community safe during these times.

   almost 5 years ago
2. Dave Hamersley ★☆☆☆☆

   It is impossible to get an appointment at this place. Nobody answers the phones. Have been to the surgery three times in the past week simply to try and register with the practise. They lost the completed registration forms and then denied it being their fault. Also didn’t add to the experience to hear them bad mouthing patients in their absence. Very very disappointing. The only alternative is the walk in clinic in Teddington.

   more 7 years ago

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