IVF London Medical services in Borehamwood, Elstree

Reviews

1. Shy ★★☆☆☆

   I went for a fertility check at this clinic, this was fine but I got told to wait in the waiting room and then someone from a little side office, I am guessing finance came out and started discussing treatment options and pricings in front of other people in the waiting room. I thought this was really insensitive and made us feel uncomfortable. They are also really expensive, with everything an add on. I have since found out that you can get a package from a company to reduce costs, which make it more reasonable. We went elsewhere where we got a better feel from the start.

   almost 7 months ago
2. Kazim Premji ★★★★★

   My experience with IVF London has been extraordinary from start to finish. The entire team combines medical excellence with genuine compassion, creating an environment where you feel supported, informed, and truly cared for every step of the way. From the first consultation, the staff took the time to explain everything clearly and patiently, making a complex and emotional process feel manageable and hopeful. Their personalised approach made me feel confident that I was receiving the best possible care tailored to my situation. What stood out most was the level of empathy and professionalism. Every appointment was handled with warmth, respect, and attention to detail. The team was always available to answer questions, address concerns, and offer reassurance when needed. The clinic itself is modern, welcoming, well equipped and impeccably maintained, which added to the overall sense of trust and comfort. Thanks to the dedication and expertise at IVF London, I felt supported throughout my journey. I am deeply grateful for their outstanding service and would recommend them wholeheartedly to anyone considering fertility treatment. They truly go above and beyond. Special thanks to Dr. Sawant, Mr. Santosh, Rishm, Tahera, sharon, Angela and whole nursing team. Mr.Santosh for his never ending support

   almost 7 months ago
3. Ira Bless ★★★★★

   We are truly blessed to have been able to find this clinic at the right time and meet Dr.Alpesh who is an angel and an excellent person. He has been always available for guidance and supported us in all possible ways through the entire process even though we really had some ups and downs but he encouraged us to keep going on up until we succeeded.Touchwood we did! Dr.Sawant, Nurse Teena, Embryologist Chiru and Varsha from Finance Team, a special mention to all of them as they have been amazingly supportive throughout our difficult journey. This team truly connects with you and trust us it is really very important as you go through an exhausting and emotional rollercoaster ride. Our dream to have a family has only been fulfilled due to the expertise and commitment of these amazing people. Today we’re blessed with our wonderful baby and celebrating our life!

   almost 8 months ago

1. linda th ★★★★★

   I can't thank the team of IVF London enough. You've truly given me my happiness and life back. The support and care I received throughout my treatment were outstanding. The professionalism of every team member was incredibly impressive, and I always felt that every step was clearly explained. This made the entire journey feel so much less stressful. Thank you for taking care of me and for patiently answering all of my questions, no matter how small.

   almost 10 months ago
2. ben Jackson ★★★★★

   We are absolutely overjoyed and forever grateful to the entire team at IVF London for the exceptional care, support, and professionalism they provided throughout our IVF journey. From the very beginning, we felt reassured and confident that we were in the best hands. The staff were not only incredibly knowledgeable and informative, but also kind, compassionate, and always available to answer our questions—no matter how big or small, at any time of day. Every step of the process was clearly explained, and their communication was second to none. They truly made a complex and emotional journey feel manageable and filled with hope. What stood out most was the way they treated us—not just as patients, but as individuals. Their warmth and understanding meant everything to us, and it gave us the courage to go ahead with the treatment. Thanks to their expertise and unwavering support, we are now incredibly lucky to be expecting twins after our first round of IVF, and words cannot fully express how thankful we are. We wholeheartedly recommend IVF London to anyone beginning their fertility journey. You will be in the most capable and caring hands! With all our gratitude, Ben and Laura

   almost 11 months ago
3. Nemo ★★★★★

   Initially we went in to make enquiries we were made to feel so comfortable that we were booking the next appointment then and there. Our experience was nothing but positive and we found that it made the treatment even more special as we got to know the staff. Our son will always know the staff as his family that helped mummy and daddy have their dream.

   almost 3 years ago

1. Alex Manda ★☆☆☆☆

   We had 2 rounds of IVF with IVF London. In the first round, we were happy with the service they provided. The staff were very helpful, especially the nurses and we felt looked after. But the 2nd round was a completely different story and from the experience we had which was unsatisfactory, we would NOT recommend their services. Throughout the 2nd round there were a number of complaints we had to make. These are just a few … • We were threatened with our treatment being stopped - 2 days before egg collection, I got a phone call from IVF London saying that we had an outstanding invoice that needed to be paid. The invoice was for a missed cycle in Dec, but we only received it the day before this call in February. I said I was in the middle of something at work and that I would call back this afternoon to pay it. They responded by saying “We cannot proceed with your treatment until the invoice is paid”. This was quite upsetting, as there was no reason why we wouldn’t have paid. We had already invested a lot of money in the entire process upfront. This invoice was minimal in the scheme of things. • Lack of communication at vital stages of treatment, where they were meant to call with results and didn’t. We were having to constantly chase & we felt like they had forgotten about us. This was in the blastocyst stages & with the genetic testing results. o Blastocyst results - We didn’t receive a call on day 5 of the blastocyst. I only realised at the end of the day when the clinic was closed. I called the next day (day 6) to ask where we were & they assumed I had an update on day 5, at which time I said no one called us. This wasn’t acknowledged and they didn’t apologise. o Genetic testing results - We were told we would get a call within 2 weeks with the genetic test results. We were on tenterhooks for those 2 weeks waiting for the results. We didn’t hear anything for 17 days. I rang the clinic. I was told that our embryologist was on holiday. I asked if there were any results, but I was told I would have to wait until she returned from holiday the next day, as she was the only person who would speak to the lab and she would call me tomorrow. I waited until 3pm the next day. After hearing nothing, I called the clinic again and got the answering machine. I left a message and was called straight back and told that the machines in the lab had broken down and had been broken for the last 2 weeks. The lab hadn’t informed IVF London of this apparently. And that the machines were being fixed this week and we would hear back next week. We found it hard to believe that they weren’t waiting on other results and only found out after we had chased them. As a private clinic, we expected a good level of communication, sensitivity and support going through this difficult journey. We paid a lot of money for a private service and feel like it was totally unsatisfactory. The communication was very poor and we lost all faith in this clinic and service. It felt like we had been forgotten. The response we received to our formal complaint was completely disheartening and we interpreted this as them devaluing all of the points we had raised. We never complain about things, but we feel that we wouldn’t want anyone else to have to go through this when they are going through an extremely emotional roller coaster dealing with IVF in the first place. Looking back over some of their 5-star Google reviews, now look slightly dubious, especially when they have no comments and one was posted by a staff member.

   almost 3 years ago
2. Samantha Webber ★★★★★

   The team at IVF London have been so fantastic. Really personable, great bedside manner, and very supportive. They made everything so easy from start to finish. A special thank you to Dr Lisa and the whole nursing team for being so amazing. Thank you for everything!!

   almost 3 years ago
3. Chalsani Amrutha ★★★★★

   Our Journey with IVF London is an amazing one. We got to know about IVF London through a friend. At every phase they are thorough, professional , informative. Staff are very friendly and contactable at any time . IVF clinic has very good experienced consultants who correctly advised at every stage. Very special Thank you to Dr. Arati Rao for all the help with the excellent treatment and kind gesture to answer all our queries and taking our calls even during night time and weekends when we were concerned. Nursing team - Thank you very much for the the best service throughout. We always received all the necessary help from you and the best caring. Thank you IVF London for supporting us in this long journey.

   almost 3 years ago

1. Trukk Destmma ★★★★★

   The whole treatment at IVF London from early consultation, procedures and advice after the treatment were fantastic and amazing. We can not express how incredibly and grateful we are to all of the team for what they have done and make us dream again of having the family we wanted for so many years. A special thank you to Dr. Lisa and Dr. Poonam who have always been exceptional, caring and going above and beyond what we expected and being excellent and attentive throughout. We are eternally grateful to everyone at the clinic and would highly recommend the fantastic team and staff.

   almost 3 years ago

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