Green Flag

Reviews

1. Margaret Page ★★★★★

   My car failed to start in a Tesco car park. I contacted Green Flag via their website. The mechanic arrived and determined that the battery needed replacing (after carrying out lots of tests). Luckily he had an appropriate one in his van. I can’t fault the mechanic. He was very friendly and extremely efficient.

   almost 2 months ago
2. Martin Turner ★★★☆☆

   Answered a call promptly on a Sunday and found my records instantly. But I installed the app as directed as "the best way to receive status updates" and the app never registered the call. Green Flag couldn't give status updates over the phone so I spent nearly 3hrs not really sure if anyone was on their way. When they arrived, RRS Recovery Services were excellent. So, nearly good... but not getting some basics right.

   almost 3 months ago
3. Zirman Zirman ★☆☆☆☆

   They are dead slow. Green flag is just an office company. All rescue done by c&s recovery. C&S technician is really good but dealing with green flag is not good at all. I got break down on double red line and still waiting for email confirmation from green flag to avoid parking fee from transport of London.

   almost 3 months ago

1. simon higham ★★★★★

   Went on holiday over 70 miles away from home and as we went to return our car wouldn't start rang green flag and 30 minutes later one of their contractors technicians came and literally tried everything to get us back on the road and was there for a very long time then as it had to be recovered less than 30 minutes after a flat bed arrived to collect the car and a taxi came to pick me and my family up and got us home safely, I've been with other well know recovery firms before but they ain't gone above and beyond to make sure we was safe and the car returned to our door the day after and I'll definitely highly recommend green flag to all family and friends

   almost 4 months ago
2. Brendan Healy ★★★★★

   Our Campervan, Bernie, broke down in mid Wales towards the end of our holiday and needed to be relayed home. Jackie from Grahams garage attended to try and fix it but it wasnt to be. Jackie was delightful. My wife , our dog and myself were then picked up from near Llanarth by a local taxi man Kevin Jones, and driven all the way to Swansea all arranged by Green flag. Then Dexter met us at the after hours Entetprise car rental centre in Swansea and in minutes we were on our way in a brand new Corsa. Off we went 300miles to Birchington in Kent. Meanwhile Green Flag arranged a relay truck that was already going to Canterbury with another vehicle to add ours to his rig , entre another Kevin, and this morning about 8.30 our Campervan arrived. What teamwork. What an amazing service. We are truly thankful.

   almost 6 months ago
3. dave c ★☆☆☆☆

   Two bad experiences this year, too complicated to go into. The problem is not green flag itself, its some of the garages they use, if you only want recovery its fine, but you might as well just get £30 cover from one of the smaller companies.If you want full cover including home start i would advise going with the Rac or AA. I certainly will not be renewing.

   almost 2 years ago

1. Alexander Johnson ★☆☆☆☆

   Not fun to deal with. Google Maps says the garage is 8.7 miles away (limit is 10). But their system says 11-12 miles. They want me to pay the excess but they can’t tell me what that would cost. Waiting for a callback with a quote. Meanwhile, it is looking less and less likely I’ll get it towed during my time slot. Petty.

   almost 3 years ago
2. Sona ★☆☆☆☆

   Trap + Fake promises First time I call by sadness. Absolutely awful experience. I was on nearly one and half hour on call but their was no response. After one and half hour the Gentleman pick up call and instruct me call 999. wow I am thinking, why should I take this company breakdown cover if I can call 999, JOKE. If I can do so this without breakdown cover. Everyone knows how to contact 999. And wait wait Police came and call to recovery their charges was £150. After I collect my car from recovery company's yard again they asked to pay for £150 only to send to workshop. That's nothing now I will have to pay my car repairing extra from my pocket. PLEASE DONT GET IN THEIR TRAP. They are fake, their company fake. I am changing my break down company please please don't even think to get their breakdown if you wont your loss, do it.

   almost 3 years ago
3. Martin M ★☆☆☆☆

   For reasons known only to themselves Green Flag were unable to renew my old breakdown policy. I then went online and bought a new policy. A week later when my documents arrived they were for my old expired policy rather than the new one taken out. They blamed it on a "computer glitch" . When my documents finally arrived there was no European Cover and the premium paid was wrong. A complete shambles from start to finish. I have no confidence in this company at all.

   almost 3 years ago

1. H K ★★★★★

   Very happy with your service. I'm glad I've been paying for your top level cover as it really paid off yesterday. I broke down 160 miles from home but had to finish a 12 hour shift at work before I could be rescued. You communicated very efficiently and sorted a car hire so I could get myself home. My car is now on its way to my usual garage. The whole experience has been really positive, so I can only say: Thank you!

   almost 3 years ago

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