Fairhill Medical Practice Medical services in Kingston upon Thames

Reviews

1. Aaron Wong ★☆☆☆☆

   I’ll give 0 star if I can. Impossible to get a appointment. Even if u do, it’s not here, it’s in Fairfield or in Kingston hill. As if this is only a front with no doctors inside. Also, only 3 slots open at 2pm on the NHS app for next day. All early morning. As a university student with lectures ending at 6 and having to manage a society til 9pm this is frustrating. Good luck trying to find an appointment

   almost 2 years ago
2. video trade ★☆☆☆☆

   I spent an hour for travel, and the therapist told me she forgot my appointment, and she is still at home. It is so irresponsible to patient

   almost 3 years ago
3. Xi W ★★★★★

   The staff Jenny was nice and professional in guiding me on how to register and book an appointment by phone and on-site, I met Dr Lucy today, and she was kind and helped me stay next testing. The people I met so far were kind and professional :)

   almost 4 years ago

1. Sissi ★★★★★

   The staff Jenny was nice and professional in guiding me on how to register and book an appointment by phone and on-site, I met Dr Lucy today, and she was kind and helped me stay next testing. The people I met so far were kind and professional :)

   almost 4 years ago
2. Nacomi 7369 ★☆☆☆☆

   The receptionists are unprofessional, rude and unhelpful. They never do what they said they would do. You asked them to print off forms so you can go to collect them and when you go they are not there. They just make things that should easy complex. If you agree something with the doctor, be sure that if this then requires you to interact with the receptionists to get it done, it won't happen and you will be back to square one. Highly frustrating.

   almost 4 years ago
3. pegah krm ★★★☆☆

   The positive point about this GP practice is that you can get an appointment if you call them in a same day. It helps me a lot cause I can go and see doctor if I have an urgent need however some of the doctors are not very polite and I think it’s not professional as a health care doctor I expect the kindness and politeness which this go practice disinterested meet the requirement . Apart from treatment first characteristic of a doctor is to having a calm and helpful manner not to make a judgment about a patient. It happens for me with one of the GP’s here .

   more 7 years ago

1. Vyvyan de Guzman ★☆☆☆☆

   Rude staff even for a KU graduate. I've gone through the rude telephone calls with the GP staff but being an alumni to still have the same treatment and paying £9k a year and still be treated with utmost disrespect is unacceptable. Bad performance and customer service. Firstly, don't correct your patient to where they live. You can't be ignorant and keep telling them they live somewhere else when they don't. Secondly, they are university students who can comprehend where you are coming from, be patient and answer the phone with equal respect. Thirdly, you are paid by the NHS to give and make sure all your patients are receiving a good quality of care. That includes making sure handing over their medical records on time to avoid delays. Do your job properly and treat your patients with respect. I didn't pay £9k and chose Kingston university to be treated with a low standard GP practice!

   more 10 years ago

FAQs