I am a patient at Benhill doctors surgery. Was referred here times to Belmont doctors surgery once for the doctors and twice to see the nurse All the doctors and nurses were excellent. Good service. I know you can't always go to your doctors surgery. But both branches are good
Their service has severely deteriorated over the years. Almost impossible to get an appointment, even if they provide, it will be unrelated appointment like nurse or philanthropist when you need a GP
I am very lucky to have spoken to a lady called Dee today around 6pm (Benhill) requesting an appointment for my son. Dee sounds friendly, courteous and understanding. She address my questions and concerns promptly. What a professional. The surgery needs more receptionist or office coordinator like Dee. Thank you so much Dee.
It is like in any GP SURGERY, you hve to find a dr that understands you and that is willing to give you the time of day to talk about yr problem(s). Then you ask for the doctor whom you trust and who will do the best for you. The rest is easy, but it takes time and you hve to insist to see the dr that knows you best. Personalities don’t always see eye to eye. So that is why I gave a 5 star rating. The patient has to work until they find the right dr. And the NHS RULE OF LAW is that you can see any dr of yr choice. Reception cannot force a patient to see a particular dr. Just insist on who you want to see, and you do not hve to explain why you don’t want to see the dr you were allocated to. Sometimes personalities just do not click.
i had never ordered a repeat prescription before so i called to ask. lady on the phone didnt let me speak and shouted at me because she assumed that i wanted another prescription and that i was a medication addict, when all i was asking was if my most recent prescription was at the pharmacy. when i told her she just went "oh" and at the end of the phone call she didnt say anything and just hung up. this experience made me avoid the doctors for a very long time and i still hesitate to call. not just that but the medical gaslighting that this practice holds is disgraceful and is enough evidence to think that none of the staff, the receptionist or the doctors, actually care! i can go on and on about this gp, but the fact that this gp is 2.5 stars says enough. dont sign up here!!!!
The receptionist staff are wildly incapable, incompetent and incredibly rude. Having to call here when you are ill is often the worst part of being ill. Trying to book a doctors appointment as you are unwell and calling up to be greeted by a middle aged woman who obviously has had no professional training and is repeatedly sighing on the phone when I called at 8am this morning and she was using such an accusatory tone with me as if I should have known the cut off times for different parts of the surgery. I said to her politely ‘sorry, I’m confused by your tone as it’s suggesting I should have known something that I would only know if I worked here’ the woman scoffed, spoke loudly over me so I couldn’t finish what I was saying and hung up. We all work, calling a receptionist to make an appointment should never be as hard as it is to book at this surgery. It has been the same for years and clearly reflected in these other reviews. I phoned back to speak to another lady in order to book my appointment and when I said I am unable to answer during the day she politely suggested before I could explain for later times for the doctor to call me. Showing that the actions of the woman beforehand were totally unnecessary. Your receptionist staff need reviewing seriously, and whoever this woman is should either be on a receptionist training course or at home reading a book, rather than on the phone to sick people acting like her life is hard.
The team always go above and beyond if you truly need to be seen. With such a large case load of patients, given winter pressure, Covid they really do the best they can. It can be frustrating having to call early for a GP Ap but other practices still are not seeing anyone face to face or require you to complete an e- form before triage. Please do pass my thanks to Dr Shaw and the entire team at Benhill. James Gale
Rubbish, totally rubbish. Rude receptionists. Never respond to email. Took a day to call in and never took actions even they say yes to it. It took always a couple of weeks or even months to get a request done. The staff always they are busy and there's no way for me to see what they are busying with except rejecting patients.
I cannot recommend this practice. I echo previous reviews of Dr Malik. He does not give the impression that he cares for his patients. I have tried to get an appointment for my daughter to be looked at in person after already having two phone appointments that didn't lead to a diagnosis. The two receptionists I spoke to were not able to give me an appointment 1) because the calendar for the next week wasn't up, 2) because she can't give me a face to face appointment. Both responses seemed 'computer say no'. I explained that I had already had two phone appointments and had also send photos with no response. The issue doesn't photograph well and the receptionist actually agreed with that but still wasn't able to give me a proper appointment. When given a phone appointment time you have to sit by the phone and immediately pick up. on one occasion I was in the middle of a work phone call. I had warned the attendants that my doctor might call, so when he did I literally said 'have to go', hang up and then picked up the phone. Too late. I immediately returned the call but nobody picked up. So then I had to go through the whole rigmarole of making an appointment again. I am unbelievably frustrated with this practice now. I have written a letter of complaint but I may just look for a different surgery. I don't have the energy for having to fight to get some half decent treatment I cannot recommend this practice. Do not go here
Benhill GP Centre is located at 54 Benhill Ave, Sutton SM1 4EB, UK
You can contact Benhill GP Centre at +44 20 8642 8011
You can find directions to Benhill GP Centre by following this map link
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