Today we took my mother in law for an appointment with Dr Till. She was clearly unwell, but we’re were dealt with such kindness and compassion- from receptionist offering us water and the use of a wheelchair, to Dr Till helping with medications, nebuliser, care planning and reassurance and Nurse Ellen too - thank you all so much- it means everything
Have not had to use the surgery at all for years but recently I have and the response to my queries has been exemplary. Really impressed with how quickly I have gotten responses to my online enquiries and really great follow- up. Really impressed with this practice the GP that saw me recently allowed real participation in the consultation and I felt part of the decision making regards the outcomes of the consultation.
I love the online booking system. I get to write in my own words what the situation is (rather than the long complex form they had during lock down). I got an appointment reply usually in about 30 mins and the actual telephone appointment in 3 hours or less. No need to go to the surgery in the pouring rain. Had a nice chat with Dr Till. We discussed the options and agreed a sensible plan we are both happy with. Collect prescription tomorrow. Fantastic. This service operates right throughout the day... no 8am rush for appointmnents. Double fantastic.
Great service today. Form completed , fast call from reception with appointment for 30 minutes later. Dr Patel was reassuring, efficient and arranged for a follow up. Cant ask for more. Triage service at its best today.
I am very happy with BGGP. When I have left an online query I have received an immediate response with a time for a GP to call. A doctor has always called me back and spent time explaining and trying to help as much as possible. This system works well and saves GP time as well as giving quick responses. Dr Neary has been amazing. Thank you.
This is the most awful surgery I have been to.Although doctors are good, the rest of the staff have no manners. They even asked people to wait outside on a snowy morning. Asked you to come before 8. I arrived at 7.30 and miraculously all early appointments were taken. Awful experience
Reception fail once again. Staff are obnoxious and unhelpful. Not to mention incredibly arrogant. No duty of service and instead of admitting an error they have made, they are quite happy to argue with you instead. A practice that is clearly incompetent in providing a basic level of service or any common sense.
I have been registered at this practice for 25 years and have found the doctors, nurses and admin staff to be unfailingly professional, courteous and helpful. Admittedly, it is difficult to get an appointment at present (hence only four stars) but I understand this is the case across the NHS. This wretched Tory government of liars, charlatans and spivs is hell-bent on privatising our NHS and is running it into the ground in preparation. I fervently hope that they are voted out before this can come to pass!
Difficult to book at an appointment in the morning and hate the same day system but tbf I think that's across the NHS. Reception staff I have dealt with have always been polite and apologetic when I have got through (even though its not their fault). Had a telephone appointment today with Dr Patel and she was lovely and really helpful.
The female admin staff has been so rude and mindless to me. I asked her if I can speak to others or PM but she refused. She refused to tell her name. She hang up my call instead when I requested to talk to others .Unable to even complain to the management due to this staff. Very bad culture in admin staff to me. All good ones who are caring and know their job have gone. It is unbelievable to know that the management has been ignoring this fact and hurting patients at the admin level for months and months. They are extremely unhelpful and sarcastic. That admin staff even laughed at me who are in distress. How could she like that. I don't think she should be working in health care...The quality of their service really so bad ...that I can't even describe as it has been beyond bad.
Bounds Green Group Practice is located at Gordon Rd., London N11 2PF, UK
You can contact Bounds Green Group Practice at +44 20 8888 1736
You can find directions to Bounds Green Group Practice by following this map link
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