The Moorside Clinic

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Reviews

1. Maria Cerase ★★★★☆

   With the WhatsApp app it's really easy to get in touch and doctors listen to you.

   almost 3 months ago
2. Caroline Williams ★☆☆☆☆

   I would give 0 stars if possible...Awful surgery, if you have mental health issues they will make it worse not better. No proper support. The level of service is appalling. Emails get sent recommending patients to get referred for trauma therapy yet they do NOTHING & leave patients to suffer mentally & physically. They charge £100 for supporting letters then backtrack & the Doctor apparently said they couldn't provide a supporting letter due to not knowing the facts even though there was proof available. Yet the ICO next door only charge £20 to £40. I'm also still waiting for a response to a complaint I made over 3 weeks ago. I will be changing to another GP surgery asap!

   1 year ago
3. Tee Woo ★☆☆☆☆

   Reception staff are shockingly rude! They talk like they are GPs and lack communication skills. The GPs I’ve seen have been lovely but it’s a shame you have to go through the dragons den to reach them! I work in H&S care and if I spoke to any of the clients or family members in the same way they do, I would be out of a job! Michelle, you need to brush up on your people skills!

   almost 2 years ago

1. Natalie Evans ★★★★★

   The doctors at this surgery are great and always happy to try and help. I have been with them since I was a child and would never change doctors. The receptionists are always lovely polite and willing to help. This surgery is probably the best one in downham.

   almost 2 years ago
2. Anca Cotfas ★★★★★

   Very happy with the practice. We usually see Doctor Vela who's an amazing doctor, very professional, always gives great advice and treatments for our family (with 2 kids). Thank you!

   almost 3 years ago
3. Gemma Mcnally ★☆☆☆☆

   The worst service I have ever experience. Was on hold for 1 hour 49 minutes and I be cut off. Called back and still on hold over 1 hour 19 minutes later. This is a call regarding my 4 year son that 111 advisor me to call them for further help. I have never had a good experience with the reception and they are alway rude, even tho they took this job to help people when they are at the worst. Can’t believe I have been on hold since 8.11am and it’s 11.25am and still on hold. Joke I wouldn’t even give it a 1 star

   almost 3 years ago

1. Debbie Bassett ★☆☆☆☆

   Over an hour wait in cronick pain and they put the phone down not the first time either .....disgusting.... they don't even deserve the one star

   almost 3 years ago
2. J C ★☆☆☆☆

   Atrocious. Have sent in two letters of complaint since August and neither have been acknowledged. One particular girl who answers calls is worse than useless and doesn't even book you in for consultation but says she has. Tracy is the only member of staff that is helpful but she's got her hands full! Will be contacting the health ombudsman in due course but unfortunately I've got another 4 months to wait for a reply that may never come before I can do so. National Health Sabotage at this point!!!

   almost 3 years ago
3. A Mercer ★☆☆☆☆

   Doctor I've never met, only talked to on the phone changed my medication without consulting me and ignored my protests. My mental health is now in decline and no one will listen to me. They won't refer me to any support services and just send the links to me. I can't get help from them without a GP referral. They are uncaring and honestly dangerous with how they are treating me. They also changed my pharmacy, despite me confirming with them which one I went to. Took over a week for my medications to go to the correct one. Something I had to do, no help from them. This happened 3 TIMES with me correcting them each time and them claiming to change it. I can't even get them to give me a note stating my conditions. Somehow that's beyond them.

   almost 3 years ago

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