One Call Claims

Reviews

1. Rob Hurst ★★★★★

   Fantastic, patient and compassionate service from the customer feedback agent (BA1) we spoke to after someone crashed into us. While the accident was relatively minor, we'd never had one before and were quite shaken up and he was patient when I needed to keep placing him on hold, clear and transparent when I had questions about the process, and helped me on and off throughout the rest of the day as we continued to correspond with further information, really going the extra mile to make sure we were all set.

   1 month ago
2. Steve Brewer ★★★★☆

   5 stars for Hannah HB5 for customer focus coupled with forensic questioning. Friendly, empathetic and efficient. Not quite so sure about One Call at this stage. Appreciate that staff gave to triage calls - and based on the thoroughness of calls I anticipate a quality follow through - but a call followed by being held in a general call ("your call is important to us") and after being transferred to be faced with the same verification questions does not really feel that it is a One Call Service. I hope the outcome addresses my concerns.

   almost 2 months ago
3. Philip Harling ★★★★★

   I would like to send my thanks to Amber (hope the name is correct) BT4. Tigan TP8 and Shannon SS6. All three have been so helpful in my claim. Very profesional, curtious and understanding. Anytime I needed to contact One Call Claims my calls were answered promptly. 5 minutes wait at the most which exceptional Thank you once again. and I would not hesitate to recommend you. I will be in touch when I get my new car on the road to insure that with you. All the very best.

   almost 2 months ago

1. Saleem Shaikh ★★★★★

   I'm very pleased with the service I received from my insurance claims handler. JT4 was patient and professional throughout our conversation, taking the time to clearly explain the claims process step-by-step. I particularly appreciated that she went beyond the basics to inform me about additional benefits I was entitled to. She handled my personal details with complete professionalism and was extremely courteous from start to finish. Her helpful approach made what could have been a stressful situation much more manageable.

   almost 2 months ago
2. Dougie Wotherspoon ★★★★★

   I recently switched to this insurance company and couldn't be happier with my decision. The difference between them and my previous insurer is night and day. From the very first interaction, their team has been incredibly polite and genuinely helpful. They take the time to answer all my questions thoroughly and make sure I understand my coverage options. There's no rushing through conversations or making me feel like I'm bothering them – quite the opposite. What really stands out is how they treat their customers with respect and professionalism. Every representative I've spoken with has been courteous, patient, and knowledgeable. It's refreshing to work with a company that clearly values customer service. I highly recommend this insurance company to anyone looking for reliable coverage paired with excellent customer care. The upgrade from my last provider has been well worth it!

   almost 4 months ago
3. Anthony Hunt ★☆☆☆☆

   Hope and pray you don’t get in an accident with somebody covered by this company there in no rush to reply to emails and if by some miracle you can get through to them they offer minimal to no help! The fact that one of there customers drove straight into the back of my car you’d think they’d be a bit more prompt in sorting things out but this is far from the case ! Good luck

   almost 2 years ago

1. Robert Mitchell ★☆☆☆☆

   Would give 0 stars if I could! Terrible name for the company aswell, as you can't "call" anyone, it's all online chat and hours of on hold. I've had to push every step of the claim and called separate salvage company to arrange things myself. no care, no service, no call centre, no help

   almost 2 years ago
2. Frazer Wells ★☆☆☆☆

   I was involved in a none fault accident and I made the mistake of using One Call Claims. 6 weeks in and i don't have a car and no update on repairs. When I call, I spend an hour on hold to be told I have to wait for an update? I'm stuck in an endless groundhog day with this lot. Poor service is just a way of life now unfortunately. I would advise going direct to the insurance company and not through these clowns.

   almost 3 years ago
3. Matt Hills ★☆☆☆☆

   My overall experience with this company was very poor until I spoke with Josh. Josh dealt with my claim professional and with understanding. The root cause for the one-star rating is lack of putting the customer first and communication. Three days to arrange collect of my car in two days' time is unacceptable.

   almost 3 years ago

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