I took out cosmetic insurance expecting basic support if something went wrong. After reporting damage to my car, the company failed to contact me at all and no repair was ever carried out. Poor communication and no action taken. Very unhappy with the service and I strongly urge no one to waste there money
Wouldnt recommend and id even go so far as to say if you buy a new car and a dealer tries to persuade you to take warranty with this company, poot your foot down and say no. Email twice to cancel my policies because the price the dealership gave me was vastly different to the price this company is setting my direct debit up as. Have heard nothing back and you try and call them and its like they have unstaffed phone lines so have just cancelled my direct debits and won't be recommending to anyone who asks
⚠️ WARNING TO CAR BUYERS - Avoid Car Care Plan Limited ⚠️ I strongly advise against purchasing any warranty or insurance product from Car Care Plan Limited, including the Approved Used Warranty, Tyre Insurance Plan, Club SmartGuard Cosmetic, or Club SmartGuard Alloy. I purchased a new car in September 2025 from a well-known respected dealer. Shortly after, I noticed a small cosmetic dent (no paint damage - general wear and tear). I submitted a claim exactly as directed, but it was rejected almost immediately. We paid £500 for a 3-year policy that has turned out to be essentially worthless. To their credit, the dealer (clearly embarrassed) agreed to cover the repair cost themselves. However, I’m surprised the dealer would promote or partner with such a dubious company (likely earning commission) such as Car Care Plan Limited, based in Thornbury, West Yorkshire. I am now escalating this matter to the Motor Ombudsman, the Financial Ombudsman Service, and my finance company. PLEASE READ OTHER CUSTOMER REVIEWS ON GOOGLE and TRUSTPILOT - you’ll find hundreds of similar experiences from genuine dissatisfied customers. Based on my experience, I would strongly recommend avoiding Car Care Plan Limited and spend your hard-earned cash elsewhere. ⚠️ AVOID AT ALL COSTS ⚠️
I held a Club SmartGuard Cosmetic and Club SmartGuard Alloy policy with Car Care Plan Limited for my car. During the three-year term, I never made a single claim. However, partway through, I sold my car and purchased a new one. To my shock, I was denied any pro-rata refund for the unused portion of my policy and told I could not transfer it to my new car — all because the 14-day cooling-off period had passed. This policy feels extremely unfair and almost like theft, taking money for a service I could no longer use. I expected flexibility or at least a reasonable solution, especially since no claims were made. Instead, I was met with rigid refusal and zero assistance. Based on my experience, I cannot recommend Car Care Plan.
I’ve been really impressed with Car Care Plan. They are everything you’d hope a warranty company to be – clear, professional, and genuinely helpful. When I recently had an issue with my car, they were ready and willing to cover the repair straight away. The only hold-up came from the main dealer, not Car Care Plan, and throughout the process the team kept me informed and reassured. It’s refreshing to deal with a company that honours their commitments and puts the customer first. Highly recommend them for anyone looking for reliable third-party cover and peace of mind. Special thanks to Mark & Dean.
I contacted Marsh regarding my car not reaching temperature when driving my car, when I contacted them they was very helpful and got me in contacted with my nearest Marsh garage who were very helpful and got my car booked in for that next available date and was able to fix the problem the same day with no trouble. My car care plan is great and very grateful to have this. Everyone I spoke to from the warranty company to the people at Marsh were all very friendly and helpful and helped me get the problem solved quickly to get my car back on the road with no further problems.
On the basis of my own experience with Car Care Plan, I would firmly recommend the company to those seeking a quality after-market warranty for their vehicle. I have had to make two hefty claims in the past four years and can only offer high praise for the efficiency, promptness and no-quibble attitude with which these have been processed.
I have been miss sold a care plan from Land Rover for this company. This company takes weeks to respond to contact - I am waiting for a claim for some minor chips on my car which dates back to July. They randomly turned up at an old address of mine without arranging an appointment and have ignored my contact asking when the appointment will be. I even raised a formal complaint 3 weeks ago and surprise surprise, I have had no response whatsoever. I will be reporting this company to land rover as they have miss sold this care plan as they don’t do anything. I’m actually unsure if this company even exists. Never ever take out and pay for a care plan with this company because you will never hear from them so it a complete waste of money. They take your money then disappear.
The warranty claim that I had on my car was dealt with in a 1st class manner. At no time was there any doubt that the claim would not be honoured. Most helpful and courteous and a true pleasure to deal with this company. I would 100% recommend their care and professional handling of my warranty claim
Bought the Car Care Plan warranty for peace of mind after spending more than I normally would on a car. I haven't purchased a warranty for years and the last time I did they were very hit and miss but I have been delighted with the Car Care Plan one. I took a 3 year warranty and during the term had a couple of all issues with the car that were dealt with without any problems at all. Main dealer dealt direct with Car Care Plan and even though they weren't sure whether or not warranty would pay out they did on both occasions. Can't fault the service.
Car Care Plan is located at Jubilee House, Mid Point, Thornbury, Bradford BD3 7AG, UK
You can contact Car Care Plan at +44 344 573 8000
You can find directions to Car Care Plan by following this map link