Our Roots CIC

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Reviews

1. Shana WS ★★★★★

   I truly thought I’d never be able to see the good in life and in myself, until I met Mel for my CBT Therapy. She’s has this soft nature to her that really relaxed me and my mind. Throughout my journey I’ve been well supported, and she would do the same for any other individual. It’s been a true blessing to have ever met Mel, and I’ll be forever grateful. Thanks for everything you have done! Mel Morton CBT

   almost 2 months ago
2. Iosefina Pirvu ★★★★★

   My experience with Kiran as my therapist has been genuinely supportive and grounding. From the beginning, Kiran created a space where I felt listened to, understood, and never judged. She has a calm, reassuring presence that helped me feel safe enough to open up about things I usually struggle to express. Kiran’s therapeutic skills are strong — she asks thoughtful questions, reflects things back to me in a way that helps me gain clarity, and always guides the sessions with compassion. I felt she was attentive to my needs and adapted her approach depending on how I was feeling that day. One thing that really stood out was how easy she is to talk to. Even during difficult conversations, I felt supported and respected. She helped me feel more grounded and confident in managing my emotions, and I appreciated the practical tools she shared along the way. Overall, Kiran made me feel valued, heard, and genuinely supported throughout the process. I’m grateful for her guidance and the space she held for my growth.

   almost 3 months ago
3. A.k S.e ★★★★★

   At first, genuine thoughts were that therapy with Kiran would be a waste of energy, and nothing would change. As an individual who is raised not to share or show feelings or emotions and no one to turn or confied in. I did not feel pressured to engage with Kiran, which made me less stressed and surprised myself as I tend to shut down conversations and find a way to end the call. Having trust issues with previous therapist. I did not open up. However, I developed a sense of trust and honesty speaking with kiran as I felt calm and relaxed for the first time in a long time . I opened up and felt truly understood and listened to. I truly now believe Kiran cares about my well-being and is truly seeking ways to improve and structure my recovery and to achieve my goals. Kiran's ability to get me talking astonished me as I avoided it for years since I felt lost and useless. Kiran managed to convince me and helped me register for a gym in order to keep fit & healthy and occupied as I was indoors for months, even avoiding local shops due to my severe depression and anxiety. I'm grateful and thankful for the support and the structure that Kiran is providing me. building trust,honesty, and understanding. I believe in time I will get through my mental health condition that is affecting my day to Kind regards A.s eidarus

   almost 3 months ago

1. Gen ★☆☆☆☆

   Spent months waiting to hear back from them, spoke with one therapist, Sharlene for 30 seconds who told me she only works 1 day a week (lucky for some? Not exactly dedication) she told me she was the only person in the whole company that did the specific therapy I needed, I was directed to approach Our Roots by the QE Psychiatric Nurses due to the fact I needed a specific therapy to help with my trauma. The fact that they only have 1 therapist who only works 1 day did not fill me with confidence, and I feel that the QE nurses should be told thatOir Roots clearly doesn't have the capacity to help people. The therapist was pretty short and quite unfriendly on the phone, but I thought maybe she'll be better when the therapy begins? Sharlene told me she would call me for my pre assessment, she was inflexible on her availability to do this. On the day she was supposed to call I tried to pick up her call but it cut off as Igot to it. She left a voicemail saying she would try again, no second call was made. I tried to call the office number but had no reply. I recieved a very blunt unfriendly email from Sharlene several days later (meanwhile I had been attempting to call the office, and was told Sharlene would be in touch) and she told me over email I had to call the office to confirm I wanted to continue the therapy. I attempting to call several times, I also emailed Sharlene back explaining I had tried to pick up her call, and also I never recieved a second call... I also requested in the email that I would please like to continue as I very much need this therapy, and I was running out of time and options. She ignored this email. I eventually got through to the office who said they would let Sharlene know I wished to continue, and that she would be in contact. ...... that was over two weeks ago. This company doesn't seem to care about people's needs at all, and this therapist was very unprofessional and did not make me feel safe or supported.

   almost 2 years ago
2. Jean betty adams ★★★★★

   Our Roots has helped me with my mental health and well-being in time when l needed it most. Lost my son suddenly and received 1:1 and talking therapies which helped me a lot Keep up the good work. Betty Daphine Bbosa

   almost 3 years ago
3. Abdullah Al-Shoaibi ★★★★★

   Lovely people, very helpful.

   more 7 years ago

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