Cancelled policy month ago but still take money every week- called customer service three times- sent two emails but no reply- no complaints number to log complaint- awful service
Something that sounded perfect however they get out of paying due to them neglecting to take payment on time . Just another con.
Save your time and your money i was sold my insurance policies in my work place canteen on my lunch , the rep came spoke to me and talked to me about a recovery plan i spoke to her about surgery i was having done which i was assured was coverd on the plan and to take out the recovery plan becuase i would have time off , turns out im not coverd for what i had done and the recovery plan does not cover me either as the first 7 days self certified . Had a plan with my family members on it canceling imediatley would b easier just to save what i been paying for times like now where me being stupid enough to think it was ok to now knowing otherwise.
I called this company twice and was given information regarding a claim. I went and collected the paperwork to match this and sent it to this so called great company and was told the information was correct. Only a few days later I was told it was not correct. So the thought of extra money coming in was great. Being told it was incorrect was stressful. HOPE NOBODY JOINS DISGRACEFUL SO CALLED TRAINED STAFF A JOKE Date of experience: 19 February 2024 Edit
Quick payouts. I have had over 50 days hospital payout and had no problems. Taking this policy was a very good thing. Money is deposited into your account within 5 days. SUCHETA handled my cancer treatment payout and she was most helpful and made it so easy for me , thanks
No professionalism,kept deducting money from my account for almost 5 months though I requested a cancellation before first payment was deducted .Refused to refund me just got an apology.they don’t deserve a single star either
They are quickly to pay out and helps when needed. I only given 4 star as due to not covering covid19 unless you been in to hospital. Even when you have hospital appointments from NHS to get jags they don't cover.
Absolute sham of a company, treat people like animals with no dignity at all. This is the most unprofessional company I’ve ever come across in my many years. If I could give no stars I would! DO NOT USE THIS COMPANY!!!
Had a week in hospital and contacted personal group for a claim form completed the form and received a reply in a few days to inform me that a payment would be put in my account and within five days payment had been received into my bank and was also informed i could claim for convalesceing which i had forgotten so forwarded the sick note and again received payment for my convalesceing at home. excellent service.
Absolute con - I paid in for 2 years and got sick and sent off my first hospital claim which they paid - The second claim one month later they wanted further investigation - On my third claim two months after that they told me that my policy had been cancelled. . . . . .So in other words we will pay out on illness as long as you never get ill.
Personal Group is located at 899 Silbury Blvd, Milton Keynes MK9 3XL, UK
You can contact Personal Group at +44 1908 605000
You can find directions to Personal Group by following this map link