Rowlands Pharmacy Aughton

Reviews

1. Simon Andrews ★★★★★

   Always friendly. Very helpful, efficient and well organised. Thank you team!

   almost 5 months ago
2. Rose ★★☆☆☆

   Clean shop, lovely staff apart from 1. A young girl with dark hair is repeatedly rude and negligent. Everytime without fail when I come to pick my anti depressants prescription up she tells me it’s not there despite me explaining repeatedly that I have none left and need my prescription. Other staff members usually have to cut her off to check what medication I am picking up to which they realise it is urgent and make up my prescription whilst I wait. Her complete disregard and inability to fully do her job could be the difference between life and death for somebody!

   almost 9 months ago
3. James Buckley ★☆☆☆☆

   If there was a 0 star rating I would have ticked. They now outsource some prescriptions. This is a practice that I was not familiar with it adds several days to a patients waiting time. When very important tablets are included in the prescription it's a very dangerous practice indeed. I will NOT be using this pharmacy again.

   almost 5 years ago

1. Gillian Magee ★☆☆☆☆

   Poor communication or rapport with customers. Rude staff who accused customer of an error made by them with little concern for the possible consequences of their accusation. Luckily I don't live near here and my pharmacy is much better. However my daughter does and with a new baby will have to rely on them for a few years as this is the nearest pharmacy in the area. I hope things improve. Update. Rowlands responded and apologised to my daughter. Thankfully she has found another chemist not so far away.

   almost 5 years ago
2. J C ★★★★★

   I don’t know why these guys have such a poor rating. They are always so incredibly helpful when I call and often bend over backwards to sort out any issues or special requests . 11/10 for customer service! Especially at such a terribly busy and stressful time for them during the pandemic they have been great.

   almost 5 years ago
3. Stuart MacFarlane ★☆☆☆☆

   Not sure if it is down to the staff or what, they seem nice enough. My partner has regular prescriptions. There is always an issue. They have the medication but cant find them, they have not received the prescription but the prescription service say they have. Its a shambles and has now become a running joke in our family on what they will come up with next. Sorry guys, but we are talking about essential medication that is needed, these errors should not occur.

   almost 5 years ago

1. Laura Dawson ★★☆☆☆

   Some lovely but some rude staff. Can appreciate that the pharmacy gets very busy but when someone asks to speak to a pharmacist about a personal matter they should not be greeted with rudeness. The pharmacist was very helpful when I saw her.

   more 7 years ago

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