📍 Manor Park Avenue, Runcorn WA7 1TT
📍 Address: Manor Park Avenue, Runcorn WA7 1TT, United Kingdom
📞 Phone: +44 161 694 7220
🌐 Website: executivelounges.com
Very prompt in queries and replies. Jess Davis, Customer Support team was very attentive and helpful.
Excellent service from Jess in reinstating some lost points in my and my wife’s accounts for reason unknown. Jess responded very promptly after office hours (4pm) which demonstrates a great attitude towards Customer Service and resolved the issue. So refreshing these days. Thank you
I booked Aspire North in Jan 25. Had to change times for December 25 due to flight cancellations and thought nothing more of it. Notified again in July of further flight cancellations so tried to change times for a second time. Got nowhere with the web site so e mailed Aspire and that’s when Sarah Swanton entered my life. She responded quickly, politely and in a very friendly manner while being very professional. My times were changed and which lounge we were booked into confirmed, however I didn’t want the North, I wanted South but it wasn’t available in January, but before I knew it Sarah confirmed that not only had she changed the entry times but the lounge location as well. Superb service and I couldn’t have asked for a more prompt and efficient response. My thanks to Sarah for everything she did for me and for simply being herself.
I had made a huge mistake and booked a lounge for myself and my partner...in the wrong terminal. I tried to phone on the number on the website for a couple of days but got no answer or call back. I decided to use the text-chat and I had the great pleasure of being helped by Sarah. Without any hesitation I was given a total refund(I did not expect)and was treated very professionally and more importantly friendly. Thank you Sarah
On my recent flight from Manchester I was unable to reach the Aspire lounge in time to make use of my booking. On my return, I contacted Brian at the head office and he very promptly arranged a refund for me. It is wonderful in this day and age to find an organisation which responds quickly and efficiently and without having to fight for a result. Many thanks.
Customer service at the highest level: efficient and fast. Absolutely amazing. Excellent and helpful staff at the longue. Good food. Vege friendly. Snooze pods are the fabulous option. Clean. Recommended. I ll surely use it again. Thank you guys, you re doing well!
I have used Aspire Lounges many times and will continue to do so. On this occasion I had difficulty in redeeming a gift voucher on the website but the staff at head office were brilliant and sorted everything out in a single email. Very happy with the service.
I had a problem with altering the times into the Executive lounge and had my booking cancelled when I tried to edit it. I didn't want it cancelling only time changing. When I contacted Executive Lounges, Brian answered and sorted my problem out over a couple of telephone conversations. He was very helpful, very professional and very friendly. He is an asset to the company and his assistance ensured that I will remain a customer of Executive Lounges.
Aspire Lounge Head Office is located at Manor Park Avenue, Runcorn WA7 1TT, United Kingdom
You can contact Aspire Lounge Head Office at +44 161 694 7220
You can find directions to Aspire Lounge Head Office by following this map link
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