Northumberland House Sutton

Reviews

1. Mo Pazooki ★☆☆☆☆

   Terrible management at Northumberland House. The left lift was broken for 9 months, briefly repaired for a week, and is now out again. Both lifts have now been out of service for 2 weeks, making life unsafe and unbearable for elderly residents, families, and those on higher floors. Complaints are ignored or met with excuses about “waiting for parts.” Communal areas are also poorly cleaned. Completely unprofessional and neglectful management.

   almost 10 months ago
2. ken ken ★☆☆☆☆

   You can rent a flat in Northumberland house if you can accept the following issues 1. There are two lifts in the building, one of which was out of order most of the time in 2024 and 2025. Since August this year, both lifts have been out of order. I’ve seen elderly residents walking up the stairs to the 9th and 10th floors. Parents struggle to carry their prams back to their flats. I even saw people get trapped in the lift. Good luck if you’re planning to rent a flat on a higher floor. 2. People smoke cannabis around the main entrance, so you’ll smell it whenever you walk past. My neighbour also told me that the smell sometimes comes through the bathroom pipes. Good luck if you really want to live here. 3. Kids often damage the building facilities. They gather on the 1st and 2nd floors in the evenings, leaving food, drinks, rubbish, and toys scattered around, and they never clean up after themselves. In summer, they like to play in the ground floor common area and have even painted on the walls — again, never cleaning up. 4: The building management team is not always responsive. I've sent more 10 complaint emails to them, but they never reply. The only thing I think is good living here is the location, it's really closed to the train station.

   almost 10 months ago
3. Mickmarvin Midzi ★☆☆☆☆

   This place doesn’t even deserve a one-star rating. It’s extremely poorly managed, the corridors are filthy, and the carpets in the communal areas are heavily stained and neglected. There’s only one lift serving over 100 households, and it’s broken most of the time, leaving residents to rely on the stairs. The drainage system is terrible, and the toilets constantly smell bad, with no amount of air freshener making a difference. Last winter, the heating in my flat stopped working, and I was left freezing for over six weeks. It took multiple complaints before maintenance even came to inspect the issue. Living here feels more like being in a rundown public care home than a residential building. I wouldn’t recommend this place to anyone.

   1 year ago

1. yc ★☆☆☆☆

   management is distastefully slow at fixing elevators - with only one consistently working at all times, and in cases where both elevators stopped working I saw multiple elderly people having to climb up flights of stairs. furthermore, there are constant sounds from neighbours due to the thin walls

   1 year ago
2. Hashim Amani ★☆☆☆☆

   I'm giving this property a one-star rating due to several issues: - Constantly malfunctioning elevators - Frequent hot water outages - Alarms going off all the time - No parking for residents, despite an almost empty underground parking lot. If you get it, it’s damn expensive and the parking charges increment is ridiculous. - The flat is unbearable during summer, and opening windows is not allowed. - Missing Amazon packages; I’ve lost track of how many times this has happened - My mailbox was even broken into at one point. Tried to ask for cctv i was shut down! - Cockroach infestations - The concierge is rarely present, and finding them is a matter of luck. Overall, this place is not worth the money. I’ve lived here for almost three years and am leaving soon as a very dissatisfied tenant! The only positive aspect is the surrounding amenities. However, amenities alone aren’t enough to make this place worth choosing. Avoid this property at all costs!

   1 year ago
3. Tim B ★☆☆☆☆

   Very poorly maintained and terrible Corporate Landlord. The square meter price is the same as Battersea and the quality is terrible. The exterior is falling apart and the interior is the same. Broken lights, elevators always under repair, and the Landlord refuses contact with any tenants. Just overpriced cheap trash.

   almost 3 years ago

1. Alpha Bravo Charlie ★☆☆☆☆

   The management is not doing anything, Building is nice but dirty. There is no access to management. There is a problem to car park for vulnerable peoples but no one taking serious. Telephone number is always on message that mention on card, never reply on emails like we are living here as free of cost. Shameless managment.

   almost 3 years ago
2. Sabri YILMAZ ★☆☆☆☆

   This is very bad place to move in. My dishwasher has been broken down for almost 6 months. The new management (Criterion) do not care about my problem. They do not fix ıt and do not reply my emails also. My neighbours are also havıng same problems. For example, one of my friend in here had to buy his own dishwasher because the management dıdnt fıx ıt. The other one has a problem wıth his coker. His coker has not been workıng for one and half year although my frıend had reported the problem repeatedly. The new management is careless.

   almost 4 years ago
3. Ben Lake ★☆☆☆☆

   Edit- I have just today received parking charges from our time at Northumberland house. Parking charges for two non- consecutive days keeping our car in the building's garage (that we paid a monthly fee for). A locked garage that we had a key fob to get into. If the new owners are reading this and are genuinely remorseful for the poor state of this building are you willing to help me with this? Please pay close attention to the negative reviews and do not take up residency here. I lived there for a year and it was a constant source of irritation and discomfort. In fact, it still is. I'm still trying to claim the last part of my deposit back from the estate agents, Acorn, 7 months after we moved out. Let's put aside the repeated and inumerable faults with the building, constantly heated water pipes, dodgy piping, constantly broken lifts, over sensitive fire alarm, cladding that the council has forced the landlord to replace, a secure garage that is in no way secure. Ignoring all that, it would have been slightly more bearable if Acorn were in anyway competent. This is the worst estate agents I've ever dealt with and I have rented numerous properties across this country. The management of the block changed three times while I was there, each person I spoke to was at best indifferent, at worst outright rude. Everything they did, they did wrong. It was staggering the levels of ineptitude to which they sunk, yet they still surprised me every time. For example, we had a major water leak because the builders hadn't hot water tested the pipes in our flat. Acorn sent a guy out but it was Sunday and he couldn't get the necessary parts and very kindly rigged up a temporary system so that we could continue to get how water as we had a young baby. He said it would have to wait until Monday and he would tell Acorn what needed to be done. I waited until midday Monday for a prompt response to this major issue. Nothing came, I rang Acorn up and they had no record of the leak, or having sent someone out to deal with it. Surely they paid this man. To cut through my grumpiness, my advice is not to live here, you will live longer, as you will be significantly less stressed.

   almost 5 years ago

1. Stu Davidson ★☆☆☆☆

   Building is very warm all the time, windows are only allowed to open very small amounts. Lifts are dodgy and stop working regularly. The hot water for the building has packed up 3 times in the last week. Fire alarms go off when you slightly burn toast and workmen on the scaffolding often making alot of noise and wake you up. Lifts are always broken all lifts have been out of action for 1 week now, so is hazardous if a medical team needs to evac someone Would like to note that since a takeover the company incharge of building management has got back to me despite me moving out (due to the shysters at Acorn) 2 years ago. I would recommend stripping out the lifts, hiring a full-time night and day porter. Ensure all building work is completed with new broadband, windows, fire alarms, boilers, car park and make the top area something other than tar mac. Worst place I have ever lived but convenient for the station that's a out it, not worth the extortionate costs. I hope the bar on the corner is shut now too. I have lived in many places but this was ALWAYS a problem building from beginning to end. I feel sick that it cost me so much. Honestly I wouldn't pay more than 700pcm incl bills and taxes IF all areas had been improved any higher than that (I paid several hundred more a month!) It's not worth it. I really hope that the new building management will take heed and action. Acorn were a joke near criminal company to deal with. Best of luck if you lived here (the therapy helps) and best of luck to tenants and if the place really has been upgraded then best of luck to current owners, but boy have they got their work cut out for them.

   almost 5 years ago

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