Elliott James - Prime Residential Loughton

Reviews

1. JoChris Zimmermann ★★★★★

   We recently moved and corresponded with Felicity from start to finish, and she was brilliant! So friendly and understanding, quick to respond and get any information we may have needed. Felicity is very professional and we could tell she enjoys her profession! We felt very well cared for by her and Elliot James as a company handling our new tenancy.

   almost 6 months ago
2. Max Persell ★★★★★

   Lauren and Charlie have been fantastic to deal with. They’re professional, responsive, and always quick to sort any issues. Communication has been clear throughout, and everything has been handled smoothly. I’d highly recommend them for property management

   almost 6 months ago
3. Danyal Abbas ★☆☆☆☆

   Just finished up with renting a property for 18 months through Elliott James. The service prior to agreeing the property was great - we dealt with Annabel who is very approachable and friendly. It did go downhill pretty quickly after we moved in however, and we had various issues, including slow responses from the team, several issues with furnished appliances (we paid extra for) and fobs not working, and holes in walls that took a while to be filled and repainted. We received an outrageously high rental hike after the end of our 12 month contract. We really felt we were taken advantage of here and were being extorted due to a position where we couldn’t move elsewhere. We also received anecdotal feedback from neighbours that we were being charged much more than they would have expected based on their own agreements. The worst part of the experience however was how we were treated when we handed in our notice. It felt the staff no longer felt any need for any customer service at this point and were unhelpful with any query raised. Then there were some pretty ridiculous deductions demanded from the deposit once we had left. This was without evidence, and quite clearly an attempt to make as much money as possible for the Agency and the Landlord at the tenants expense. The property was left spotless after a deep, thorough clean for which we have photo and video evidence, and yet we were charged almost £300 for further cleaning on top. We strongly believe that no matter how immaculate we had left the property, this charge would have been applied as a way of scamming money from us. In addition they claimed almost £300 for damage and almost £300 for redecoration. Again, wholly excessive for trivial issues and basically a way of taking funds from tenants hoping they wouldn’t argue about them. The ‘damage’ was normal wear and tear, and so we have disputed this with a deposit scheme. Overall, I would absolutely not recommend EJPR, and would certainly not use them again. On several occasions we have felt bullied as a result of EPJR taking financial advantage of situations, and would hate to see others in the same situation, hence taking the time to review.

   almost 7 months ago

1. chloe gibbins ★★★★★

   Selling my home with Daniel Thomas was an absolute pleasure from start to finish. His brilliant communication kept me informed every step of the way, and his calm, reassuring manner made what could have been a stressful process feel completely manageable. Dan’s hard work, perseverance, and dedication were truly outstanding. He went above and beyond to achieve the best possible result, and I honestly couldn’t have done it without him. I would highly recommend Daniel Thomas and the entire team at Elliott James to anyone looking to sell their home. Professional, supportive, and genuinely committed – they’re everything you’d hope for in an estate agent

   almost 8 months ago
2. 张畅畅 ★★★★★

   We had a great experience working with Felicity and Elliott James. Felicity has been incredibly friendly and helpful from the very beginning — she always patiently explained every step of the process :) As international students, we were a bit anxious about renting our first home in the UK, but Felicity made the whole process so much easier and less stressful. She is professional, approachable, and always made us feel supported. The property we rented was clean and exactly what we were looking for. We would highly recommend Felicity and Elliott James to anyone, especially international students looking for a reliable and supportive agency in the area.

   almost 9 months ago
3. John Lloyd-Jones ★★★★★

   I am absolutely delighted with the superb service provided by Elliott James, in achieving our sale. From the very first contact they showed care, consideration and an excellent understanding of the local property market. The fact that I live over 200 miles away from the property in question did not pose any difficulty whatsoever. It has been a real pleasure to deal with Heidi and Freddy, ably assisted by Daniel, in the team at Elliott James. Everyone is fully informed, so if one person was unavailable, I was still kept fully updated by a colleague. Every message left, was reliably passed on. Nothing was ever too much trouble. Given my distance from the property they often made special arrangements, above and beyond, to help facilitate progress. Each staff member was always polite, and thoroughly professional. All my dealings were handled in a very efficient, informed, and timely manner. I can thoroughly recommend Elliott James as a truly excellent Estate Agent.

   almost 3 years ago

1. Lucinda Keith ★★★★★

   I cannot recommend Elliot James enough - their guidance and support as an Estate Agents was exemplary. From the moment we viewed properties with Freddy, it was clear he had a wealth of expertise and was more than willing to give us his time to discuss in depth - something we were very grateful for. Freddy went above and beyond in supporting us not only with our purchase but in keeping the whole chain moving, we are so grateful for his dedication and his pro-active attitude. The professionalism, empathy and warmth shown by all staff at Elliot James really was outstanding, I whole heartedly recommend using them as your Estate Agents.

   almost 3 years ago
2. James Sarkodieh ★★★★★

   We had a very long drawn out purchase of a house sold by Elliot James. From start to finish Freddy Cassford was superb to work with. Even though he was not our selling agent, he gave us the same excellent service as buyers. From his kind professional manner at our viewings, to his responsive and dedicated work from the offer all the way through to completion, he was a shining light through a frustrating 6 month period of simultaneously selling and buying our houses. Even in his absence, his colleagues Heidi and Jake were always on hand to help.

   almost 3 years ago
3. Robert Day ★★★★★

   Elliot James were nothing short of exceptional from the end to end process of selling my flat. Freddy was our point guard on what happened to be a very technically challenging transaction. Freddy went above and beyond taking time to understand some quite niche legal points (think deeds of variation, indemnities, affidavits etc.) and guided both sides smoothly across the line in a very skillful manner. Further, Freddy is incredibly pro-active, has excellent relationship management skills and is a calming presence. My wife and I are very happy customers. On top of this we were also able to benefit from the significant amount of experience and expertise Heidi brings to Elliot James and Heidi's exemplary customer service. I was always aware of Elliot James' excellent reputation and having now gone through a property transaction with these guys we will be recommending their services to all our friends and family going forward.

   almost 3 years ago

1. Zhenni Ma ★★★★★

   Buying a new place can be challenging as I’ve just experienced, taking over 7 months, encountering various problems and dealing with poor service from the solicitor. Elliott James is the agency used by the vendor and I am glad they chose a great one. Excellent and professional service from start to end, it’s very pleasant to work with Freddy who is confident, communicative, efficient and responsible, someone I can count on driving the transaction. Heidi has also been very helpful and capable, tackling some difficult issues in my case. Having also interacted with other colleague like Jack, I can tell how collaboratively they work as a team. Best estate agency I’ve came across.

   almost 3 years ago

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